They gave us an upgrade to the penthouse for celebrating our 10-yr anniversary with them and sent a bottle of celebratory champagne.

Staff were very nice and friendly upon arrival, but less so at departure. On the morning of checkout, the hair dryer started burning. I requested a replacement from housekeeping but received no response. A housekeeping staff member then waited outside our door at midday for us to leave, even though my hair was still wet.

Loved friendly service from the moment that I got there, Bell boy( gentleman), receptionist, specially house keeping team, they really looked after me while my staying. I travelled myself for work and stayed Steller Suite. Everyone was so caring when I requested what I needed. Not like other hotels( i only stay 5stars hotels) some hotels’s staffs were making me feel uncomfortable with their facial expression. All the staffs at the Darling were sincerely caring and listening to clients needs. I will definitely visit again for next year trip. Thank you for making my staying memorable and comfortable!

TV was not updated enough to connect IPad.

I stayed in the penthouse for 2 days and the room was absolutely amazing. Stunning luxury throughout, loved that the lifts as you never get in a lift with anyone else.

The only thing I didn't like is i got the buffet breakfast with the accommodation, which was separate to the darling and in the main casino and that was packed and horrible. We eat at the 19 restaurant for one of the breakfast which was amazing and part of the darling.

Beautiful rooms, lovely extras like coffee machine, hair straighteners.

The breakfast was very disappointing for a 5 star hotel. The buffet food did not look appetizing, there were no available tables, and the restaurant was crowded and full of queues, coffee took ages so we gave up and left to have coffee in the room.

Great staff and services especially Shannell at the front desk who was really helpful and supportive to add us free parking and breakfast due to faulty online booking via booking. com. The Penthouse suite was fantastic and amazing with modern remotes controlling facilities which was impressive and wowed. Great location to all the pacific fair, beaches and restaurants, great valets parking staff and housekeeping. Definitely highly recommended and will book my next trip there again.

Nothing to dislike

Beautifully appointed, spacious rooms, with ocean views. Staff were very lovely and helpful, and made special accomodation for the fancy car which made the stay even more relaxing. The infinity pool area was delightful at sunset and 19 Restaurant well worth dining at.

It was a very high quality stay - the decor was very Casino and Gold Coast, which is not my style, but it was very appropriate and to a high standard, so maybe it's time I added a bit more bling to my own house

Most of the good restaurants were closed as was a Monday night so the experience wasn’t 1000% as we had to go across the road for dinner as we where celebrating our 33rd wedding anniversary so it was a little disappointing as we wanted to try the restaurant on the 19th level otherwise the room was fantastic

Wry comfortable and clean

The pool on level 19 could do with some attention- the beds need to be cleaned and the pool need a good sweep and maybe a creepy crawler to get all the stuff off the bottom - which was there for our whole stay + we notice some tiles had come off one of the outside booths

I booked the King Suite for 2 nights for my partners birthday. On arrival, I was advised that due to our special celebration, we were given a complimentary upgrade to the Penthouse Suite with Billiards room. I was blown away by this unexpected upgrade, the room was absolutely incredible and I am so grateful to The Darling for making our birthday celebrations so special and so unforgettable. On top of our upgrade, there was also a complimentary bottle of champagne and Happy Birthday note left in our room. This was one of the most amazing experiences I have ever had and is one that neither of us will ever forget. I cannot fault our stay at The Darling at all and I would highly recommend choosing The Darling for your next getaway, you will not be disappointed.

Customer service was exceptional. Valet, reception, security and cleaning team went above and beyond to make sure our stay was great. Rooms are beautifully appointed with great views and modern amenities. Breakfast at 19 was a great way to start the day and the main waiter was exceptional.

The only thing I would question about the darling is that the pool is only open until 6pm. For us staying in winter it wasn’t a problem but it would be disappointing in summer.