The staff were very friendly The rooms were very clean. Good views, The bed was comfortable, not far to walk to beach, trams or buses

There was a kettle to make coffee but we did not have a toaster to have toast with my coffee no microwave as well if I wanted to heat a snack up or hot milk up for a cappuccino coffee (nescafe coffee sachet) The shower was old fashioned you had to run the bath water and then press a button on the outlet where water was coming out so the shower will work the bath water runs aswell while you're having a shower which is very weird, at first we did not know how to work it as the bath water was only running. We had to ask at service desk to how to use it

The room was better than the average size. We had a king-size bed that was very comfortable. The pillows were very comfortable, too. The bar and deck by the pool are a great spot to relax. Check out is 11, which is great. There is more that is good than bad about this hotel. The comfy bed, location and great restaurant next door are all reasons why we would book this hotel again.

The tea/coffee bar in our room had not been fully restocked. This is minor and easily rectified, but you should not have to ask for it to be done. Checkout is 11am, which is great. However, the breakfast finishes at 10 am. So if you take advantage of checkout time for a sleep in, you miss breakfast. Luckily, there is a great restaurant next door (Surfers Pavilion) where we were able to have a leisurely and delicious breakfast. There is no free parking on site.

Staff were friendly, room was lovely, great location and extremely well-priced. The lifts were fast and well-maintained so it didn’t feel like I was on the set of the next final destination movie. Car park wasn’t too low for our Ford Ranger so they let us park out the front and didn’t charge an arm and a leg. Extremely good value for money!

My husband couldn’t fit in the shower, he was too tall. I’m 5”4 and I could fit nicely but anyone much taller would have their head on the roof or through it. Rooms aren’t sound proof either so we had rain sounds playing lightly to drown out the sounds of sirens and drunk people fighting outside.

the hotel was well maintained, the staff were friendly and helpful. The room was regularly serviced and cleaned, provided that it was a small apartment, we go what we paid for and our expectations were exceeded with this space. the shower was amazing, beautiful water pressure and space in the bathroom. however it did have a small basin for washing. the bedding was very comfortable and clean, the space felt very new and comfortable overall.

I would have liked to have a say in what floor i would be staying on as we were up on the 14th floor, however not much of an issue. The space provided a small bar fridge, a kettle, some glass and few cutlery. maybe in the future rooms could be offered with a microwave and small kitchenette space to provide better facilities for longer stays.

Well located on the river, just a 5minute walk to the heart of Surfer’s Paradise centre. Big room. Comfy bed.

Hairs on the bedsheets and multiple towels. No blind on window in dressing area so room was bright as soon as the sun came up.

It was close to the beach, it had great access to the pool and the bar was reasonably priced. Beds were very comfortable and fridge worked great. Lady at the front desk was amazing and was a great vibe

There were soap/drinks marks from previous stays you could see on walls/doors. Due to there being a door connecting the rooms which weren’t sound proof were able to hear the people next to us yelling and arguing with each other and being woken up by someone vomiting. The balcony was also connected to other rooms so wasn’t able to enjoy out side and having to have the curtains shut so no one could see in. (Wouldn’t recommend level 5 rooms) I’m sure higher floors with no connecting rooms would have been nicer.

Outdoor spa was awesome, delicious cocktails and mocktails next to pool, great location, we had a good view of river and ocean, birthday card and treats waiting for my daughter which was super kind of the staff, room service was great value (loved the aracini balls), parking, my daughter and I enjoyed our stay and would stay again.

Gym was a lil small and i noticed the outside of internal windows could do with a good scrub (slats would need removing). Fridge was a bit too small, we were travelling and struggled to fit our cold eski items within it. Breakfast $35 each on the day - no continental only price which would have been good for my daughter who ate a bowl of nutrigrain lol - most expensive cereal 😜

Having read some of the reviews, I was a little nervous about our stay but the hotel exceeded expectations across the board and proved to be great value. Staff were friendly and accommodating, the location was ideal, the pool area overlooking the river was lovely. The room itself met expectations at this price point and we had a stunning view.

The balconies feel unsafe for small children - our daughter could fit her head through the railings. Some glass or other screening is needed.

Loved the outdoor pool and bar area it’s very beautiful. For $25 they have a buffet breakfast which is great value for money and great food.

The staff were extremely accommodating, informative, and friendly. The facilities, location, and room were great. Awesome value for money and very comfortable. Will definitely stay again and have already recommended it to my friends and family. Loved that you offer 11am checkout.

The room near the bed had great block out blinds, but it defeated the purpose with the bathroom and foyer not having any at all or a door you could close to block out the morning sun. It made it impossible to sleep in and take advantage of the 11am checkout time as the sun was beaming through at 5.30am. It was noisy at times also being that it's on a main road, but I could've easily forgotten about the noise if the room was darker.