Staying at Crown Promenade made my visit to Melbourne even more memorable. The hotel is centrally located yet very quite and private. The staff were very friendly and kind and always eager to help. Rooms are spacious (I had the standard king), very clean and well equipped. Great sound insulation so you can barely hear anyone from the other rooms. I stayed at an upper floor and I could see St Kilda from my window. Hotel facilities are excellent, from the elevators to valet parking or the pool. I would strongly recommend to anyone visiting the city for leisure or business. I was sorry to leave and hope to be back again to Melbourne soon. I would stay at Crown Promenade again.

Nothing really, the hotel met and exceeded my expectations. The hotel does not offer in room dining, yet there are plenty of options for dining or take away nearby.

Our room was exceptional with city views on the 16th floor. It was clean, spacious and met the high standards of exceptional hotel rooms out there provided by Crown. I would definitely stay there again. The beds were very comfortable and windows were top to bottom providing a lar but these were soft. Breakfast was filled with a huge selection and provided a wide variety on their Buffet. I don't usually swim in most hotel pools if their located outdoors with no coverage and freezing temps, but my family swam in the pool which offered the best indoors, warm temp and wonderful view of the back streets. The spa was just to die for and spent hours upon hours in there. This was suitable for families and offered full relaxation for anyone that needed calm and relaxing moments in the pool and spa. Pool was shut by 7pm. The Promenade was also interlocked with the Crown Casino and other outlets which meant you didn't have the need to walk in the actual streets to get to the food courts and other shops located nearby in the same complex. 10/10 overall.

Parking prices are not for the fainthearted but was manageable if you took your car in and out regularly from the multi story car park.

The property was Big. It had spacious rooms that were very clean. The bed was absolutely comfortable and easy to sleep on. Shower had amazing pressure. Mini fridge was well stocked which was amazing. Can’t go wrong with a few cheeky drinks. The view was absolutely amazing can’t go wrong with that. Will happily recommend this place.

Level 19 with the room that we were in when we got off the elevator, it’s smell like an animal had died. The room itself was absolutely amazing. There was no smell within the room. The view was absolutely amazing. Couldn’t change that for the word. Navigating around was a bit hard.

Great views from our room over Melbourne. Handy location for access to Southbank and Docklands and direct link to Crown casino. Had a corner room which gave us a bit more room, bed was really comfy and had fox sports on the tv. Nice big shower and noticed we couldn't really hear much noise from the rooms next door, Great buffet breakfast at a reasonable price in the hotel, the chef was very helpful when I asked for some clarification about ingredients in some items.

Check in took about 45 mins because everyone was checking in at the same time! We were told that we could have checked in at midday and avoided the queues, thought we had to wait until 3pm.

Great Customer Service. Excellent location. Very clean room with friendly team. Fantastic views with great attractions within walking distance of the hotel. Close to numerous restaurants & transport. Lovely bathroom with big shower space. Super comfortable spacious bed with fantastic pillows! We loved this hotel and couldn’t fault the cleanliness. Would definitely return 👌

No room service was a little disappointing, there is a 24hr takeaway option on level 1 but it’s not the same as getting a decent meal delivered to your room. The buffet breakfast at the Mesh had a nice offering but was pretty expensive as guests staying 11 nights there should be a better valued offer, also the food was definitely not kept hot enough it was borderline cold. Another suggestion would be to raise the tv onto wall mount so you can watch easier when lying in bed. All that said we would still definitely recommend this hotel.

Staying at Crown Promenade truly made our visit unforgettable. The hotel is perfectly located—central, yet quiet and private. From the moment we arrived, the staff were incredibly friendly and kind, always ready to assist with a smile. The room we stayed in, a standard king with city view, was spacious, impeccably clean, and well-equipped. The sound insulation was excellent—We could barely hear a peep from neighboring rooms. Being on an upper floor i.e 18, We had the pleasure of enjoying a stunning view of city from our window. The hotel’s facilities were outstanding, from the smooth and efficient elevators to valet parking(Highly Recommend) and the pool. Every detail was thoughtfully designed to enhance the guest experience. I would wholeheartedly recommend Crown Promenade to anyone visiting Melbourne, whether for leisure. Without a doubt, We will choose Crown Promenade again for our next visit!

They should increase timing to access pool. Close at 7pm is too early.

The room was exactly waht I expected.

Eventhough I indicated that we would be a late checkin I was message dthre times asking when I was checking in, When I tried to ring back on the number given I was diverted to another numbe and the people there did not know anything about the messages I had been sent nor the reason for them. As you have no nearby parking it is a scam to have to pay for valet parking - particularly when I am on a disabled ticket.

VERTY NICE HOTEL GREAT LOCATION QUITE DISSAPOINTED THAT THE POLL IS ONLY OPEN FROM 9AM TO 7PMN WHEN YOU HAVE SPENT THE DAY OUT GET BACK TO THE HOTEL YOU WOULD THINK THAT THE POOL WOULD BE NOPEN ESPECIALLY DURING SUMMER PERIOD TO AT LEAST 9PM AND FOR THE MORNING MOST OF THE TIME YOU ARE NEED TO BE AT BREAKFAST ON OUT BY 9AM, DO NOT UNDERSTAND WHY IT CAN NNOT BE OPEN BY N7AM SO AS IT CAN BE MORE USABLE, A SHAME THAT I WAS STAYING AT A 5 STAR AND NOT EVEN BEEN ABLEN TO HAVE A SWIM, DISSAPOINTED, WILL BE QUITE RELUCTENT TO BOOK AGAIN.

THE POOL HOURS, NOT CONVENIENT IN ANYWAY WHAT SO EVER.

It was very clean near to where we wanted to be

Every thing was great only thing I don’t like is the $200.00 bond that was taken and it is now 9.03pm we checked it by fast checkout putting our key in the box at 11am and I’m still waiting for my $200.00 bond to go back into my account this should of been put back in my account today as soon as the cleaners went in to our room and saw that nothing was taken from the bar fridge. So I’m very disappointed at the wait for my money back hopefully it will be in my account very soon or I will be taking this matter further.

Location was close to Southbank, eateries, Crown Casino, and Tram travel. Short walking distance to the free tram area, Aquarium and trains. Beds were comfortable. Stayed with two teenagers and we had plenty of space in the rooms. Views were great and you can walk from the promenade through to King Pin, Cinemas, fast food outlets, and the Crown food court (and Casino) without going out in the Melbourne winter weather.

When we stayed, we were informed at check in that room service was no longer available. After a big day of hospital visits this was disappointing as it would have been nice to just relax rather than head out again. There is no information given regarding mini bar, facilities etc. but did eventually find it when we turned the TV on. The TV is not a smart TV either, so you have free to air TV or pay for view for movies. Perhaps you can take a HDMI cord to connect your laptop, would be worth asking.