We stayed for two nights and absolutely loved our experience! The hotel itself is beautiful — the room was spacious, clean and had a lovely view over Albert Park. The spa area was great, the sauna was hot enough to meet the standards of my Finnish boyfriend. Every single staff member we interacted with was warm, welcoming, and incredibly helpful. We arrived before noon, well ahead of check-in, and the front desk staff happily stored our luggage so we could head out. Not long after (still before official check-in time), they called to let us know the room was ready — and when we returned, our luggage was already waiting in the room for us. It’s those thoughtful touches that make a stay memorable. For the price, the value was exceptional. We’ve stayed in quite a few places around Australia, but this hotel has easily become one of our favorites. Highly recommend!

Everyone that worked in the hotel was wonderful. So much good hospitality. The room was very quiet as I had requested prior to my arrival. It was a good size with good bedding and linens and nicely appointed. Loved that they had a fresh air window.

I was in the second tower that you could see had been remodeled. Some details still needed a little work like a threshold to cover the worn carpet to the bath. They had room to install some shelving in the wardrobe so that you could unpack your suitcase, but it wasn't installed and neither was a dresser. The pool room flooring was dated and didn't have a good appearance. I enjoyed a very hot sauna and indoor pool.all the same. Linda

The stay was incredible, we had a horrible airbnb experience the night before and needed a new place asap, they were so kind and as we had an event to be ready by and our room wasn’t ready by the agreed check in time, they provided us with an upgraded room to ensure we had plenty of time to get ready for our event. It was my best friends birthday so this weekend was becoming a disaster for her, seeing the upgraded room and the wine on the house made her smile so much! The manager was amazing as was Himani, so kind, and ensured our experience met expectations as they could tell we had had such a horrible time! The food was incredible at the buffet breaky and parking onsite was so easy as well. I will definitely be coming back!!!!!

I have been at Mercure Melbourne Park before and wanted to try it again as it was in a peaceful area yet close to transport and also had a gym. I found the staff very friendly and helpful. Seared salmon with cherry tomatoes and an awesome sauce was great at Windows restaurant. Wine was delicious. Good location which is close to Chapel street. Room was very quiet, spacious and clean, and had good desk space; having a small lounge was a bonus. Very good value.

Room temperature couldn't be adjusted and was a little cool. Cross trainer equipment at the gym didn't work.

Good-sized, well-presented room. Good buffet breakfast. Nice pool area. Convenient for trams too City or St Kilda.

I got the impression that housekeeping resources may be a little stretched. One day, I was out of my room by 11:45 but the room still had not been serviced by the time I returned after 21:30 in the evening even though the sign was on the door for the room to be cleaned. To their credit, the Front Desk put this right immediately when I reported it to them.

The buffet breakfast far exceeded my expectations. I travel around Australia a fair bit for work and this was one of the best buffet breakfasts I've had given the price point of a 3-4 star hotel. Part of the reason is they share the restaurant with Pullman Resort which is a 5 star hotel. So really, one is getting a 5 star equivalent breakfast for staying in a lesser hotel. A few examples - apart from the standard juices (OJ, pineapple, etc.), they had a yoghurt smoothie drink and also a detox drink (Kale,Celery, all things green). They had chia pudding as an option in addition to 2 types of yoghurt and porridge (muesli/oats). Scrambled eggs were very creamy and not overcooked/chunky (consistent quality across both days I stayed there). Could also request eggs done other ways. Bacon was well sauteed. Not a great selection of hot food, but had the standard items. Had a nice section for cold meats, cheese and salad as well.

Location wasn't the best for dinner options outside the hotel.

Prompt room service. Spacious double queen bed room. Dark blockout curtains meant good sleep in. Close walk to park. Indoor swimming pool & spa was great for being with the children after a day out. Long hours of pool & a later than usual checkout time.

Parking costs extra per day during the stay. Couldn’t see that any windows open in the room we had. The room service menu online didn’t match what was available to order online for the kids (maybe due to two hotel brands) so another added cost (no kids deals were available)

Reception staff very helpful and friendly. Bar staff very friendly. Nice foyer bar, with tasty bar snacks. Good selection at the breakfast buffet. Attended a convention, grand ballroom and state rooms, good spaces. Comfortable beds, only one pillow each, but staff delivered extra to the room when asked without issue.

Not a dislike, but room was very small and basic. Had booked 2 standard kings - one of us had a large room with a sofa, coffee table and large bathroom (1st floor) The other was very small with only space for a bed, small bathroom and no full length mirror (5th floor) However, we were able to get a move to a better room on the 4th night (booked at the hotel when our flight was cancelled) Very limited selection of food at the restaurant with only 3 buffet style dishes offered (1 main, 1 vegetarian and one side)

The Hotel was very nice and has excellent for access to get from your room to the conference center with ease, this was also the case to the facilities as well, restaurant, exercise center, and so on. The front foyer lounge, sitting areas and cafes within the premises was great and very covenant indeed. The bed was extremely comfortable and was as described (was not 2 singles put together) other facilities were great and i can't fault all of the staff that I came into contact with, and were more than accommodating in all aspects indeed. The view to the lake was very nice indeed and was quite clean and tidy.

there was nothing worth to mention. for the room, however i will say that despite the quality of the food for room service was possibly excellent if it was still warm / hot when it arrived at the room, the price for this access was considered to be extremely excessive - I understand that there should be a a relative increase for the service, but then the product should be 'on point' for such a cost.

The room was spacious and very comfortable. The bed was absolutely amazing. It was veey quiet, and the block out curtains were fabulous.

The midnight room service was poor, as the toasted cheese and tomatoe sandwich was so tough I could not bite through it. A bottle of pressecco was delivered, however the bottle top was left on with no opener. There were no plates, knives or forks in the room, and no dish cloth or tea towel to wipe the bench or dishes.