Clean. Did the job which was had a bed and shower

Booked a one bedroom because Says it “has” a sofa bed and it doesn’t. Had to go down and ask for a roll away because we needed two beds. Kitchen only had one water glass in the cupboard. Shampoo conditioner body wash on wall was empty Also trying to find the hotel was abit of a struggle as the writing in the building is small and gets covered by trees on the street.

Amazing location near Albert park, in between the CBD and St Kilda and ideal with a tram stop right outside. The area felt very safe, even at night. The staff were great, friendly checkin staff and the housekeepers were exceptional. There were a few times when I was in and they wanted to clean, they were so polite and helpful making the bed up and providing more dishwasher powder! They also were very attentive in the bathroom, regularly replenishing soap and tissues! The apartment was really clean and the kitchen was good.

The kitchen could have had a few more utensils / pots and pans. There were some building works which were a little noisy in the mornings as they were right outside the balcony of my room. Wouldn’t be an issue for guests on the other side of the building NOTE - I just got on with it and did not complain to the hotel, they may have been able to help with these if I had so these aren’t massive complaints

The lightly scented fragrance throughout the hotel. Beds were very comfortable. Also the bar/cafe on ground floor was a nice place to grab a bite to eat and a drink. The lady Nicole who worked in the cafe did an amazing job.

We arrived to learn we were going to be charged an extra $30 for early check in even though our room was ready. I had emailed hotel a couple of days prior and indicated our ETA as being before the standard 2pm check in time. We had just travelled 4 hours by road and were keen to take our luggage to room to freshen up before heading out. Car parking is very expensive. Windows in our room were filthy but not sure how you would keep them clean all of the time.

Comfortable room, good location, sound proofing. Also I had a bad experience at a previous accommodation and had to book this one last minute - the lady who checked me in at oaks was very sympathetic and helped me to arrange early check-in, breakfast, etc. I was very happy with the stay

Just a few minor details, like the confusion with breakfast - online everything says it's a la carte, but it's actually a buffet, and I was sitting in the restaurant for five minutes or so waiting to order before I discovered this. Not a huge deal - I think this place has changed name/brand recently so listing needs a bit of an update. Kitchenette was handy but missing a few things - eg a saucepan to use with the cooktop! I'm sure they had them if I had asked, I just used microwave instead, but a bit annoying

free room upgrade & early check-in & late check-out for my birthday trip, comfy 1 bedroom spacious apartment with balcony, great water pressure in the shower, good location & staff were friendly & welcoming 🙂

the onsite restaurant & bar was closed my whole stay ... no fry pan to cook with in kitchen , had to request a pot to boil eggs instead ... day 2 there were several tradies hanging off my balcony constantly drilling & doing some sort of maintenance from early morning continuing all day long which was very loud & very annoying ...

The staff at the hotel were wonderful, helpful, kind. The beds were super comfortable.

The reason we booked the apartment at Oaks Melbourne St Kilda Road was that, in its listing on Bookings.com it clearly stated the room had a sofa bed in the lounge. After we had booked, however, we were told there was no sofa bed. It is really important that you change your listing because it is misleading. We were then told that the bed in the bedroom could be separated into two single beds. When we arrived at the hotel however, that wasn't possible either. This would have all been a complete disaster were it not for the wonderful staff who provided us with a complimentary wheel-in bed. They were wonderful.

We liked the convenient location, as we came to Melbourne for an appointment at our consulate. We especially liked that, although we could not check in before 2pm, we were able to park our car in the secure underground carpark ahead of time. That was extremely appreciated. The rooms were sensationally appointed and very comfortable and spacious.

We booked two rooms, and noted there was an adjoining door conencting the rooms, but it was locked. We didn't know this ahead of time, and being able to access each other's rooms this way would have been much more convenient. Perhaps if a family is booking two adjoining rooms, they can be asked if they'd like to have the adjoining door opened or locked.

Cleanliness excellent spot on keep it up Hiuse keeping. The bedsheets were spotless , crisp clean , I was happy. Room Clean and spotless. It was sons birthday and the hotel did deliver as per request setting up a little gift , for my son a card and some chocolates it was small but my son and us appreciated the surprise more, it meant a lot, what a pleasant surprise.

Seemed the fan in the bathroom wasn’t working well and the bedroom had no A/c and become hot at night the A/c in the sitting area could not help. The small fan in the bedrooms with no A/cs could be helpful

A spacious single room with everything you would need for a self contained stay. I enjoyed the view of the work on the building construction site out to the west, which once complete will sadly imped the view in that direction in the future.

Quite a few things weren't working, but were rectified quickly, by helpful, courteous staff. TV - had to be reset. Dishwasher - threw a maintenance code and I couldn't open it to get our crockery. A fin was missing off the air-con. Stove wasn't working. Kettle had the wrong base.

The staff were pretty nice and give great advices, I think the name of one of the receptionist was Maria and she help me to change to another room after I commented that for a construction that they have in the building my room was noisy. At the end she gave me another room and definitely that was perfect for the 3 days that I stayed there.

The building is having some construction atm so some rooms don’t have the best view or even could be noisy depending on the floor that they assigned.