Food in cafe was excellent value and well seasoned/tasty. Nice being connected to hot springs for ease of access. Bedding was comfortable (although summer quilt would have been nice) and the room was really clean. Really liked the view from the balcony to the ocean.

Wine list could improve and cocktail not great. Got charged for towels in hot springs because no information was provided before booking to say as a guest they were included...the refund has not processed ..yet... Hopefully coming soon.

We stayed for two nights in a Superior King room. There was a side view of the hot pools and the ocean. The bed was very comfortable (on the soft side for me but still extremely comfortable!), and the room and bathroom were spacious. Breakfast options were plentiful (hot and cold buffet breakfast) and we also had room service while we were there, which we were impressed with in terms of food quality. All staff we encountered were friendly but especially the staff in the day spa when we had massages, and the hot pools. Both the massages and the hot pools experience were amazing, and if you're staying here, I would highly recommend doing both. I think it was Olivia who did my massage and she was fab! The hot pools were even better than I expected, and they looked amazing from just the photos. The location is fantastic for the beach, and for the beautiful walk up to Pickering Point (would recommend this for sunset) with echidnas and penguin sightings.

It was such a good experience overall, so these are very minor points! The toilet roll is so thin. For some reason, the sheets didn't fit the bed, so the lower third of the bed (from our knees down) was just the exposed mattress. Also, the bathroom 'wall' is a foldback door. It does lock into place once closed, but we found this a bit odd.

i use a walker so first room closest to lift was appreciated i have a speech problem so lady on admission was immediately aware once i showed her my booking number and it wasn't an issue - se happened to be attending to someone else at checkout but made sure she acknowledged me and gave me a lovely smile - if you have seen the movie King the Land she is just the same as the main female character in that - absolutely wonderful and such a lovely gentle smile - ladies in cafe were also very helpful with order and trying to understand me - my husband forgets to help with "translating" my speech as he is used to it - so it is hard for other people to work out what i need.

no or limited signage to entry way - we tried 3 different entrances first and then went out at night and missed it again on return - it is not signed or lit well i don't use apps so maybe that was on there - maybe a map showing different entries on the wsay as well so it's easier to find could be attached to emails.

It was a last-minute booking for us, so we didn’t expect much and just wanted a place to stay. Overall, I didn’t have many complaints – we got our room, and it was clean and comfortable enough. However, it was a bit strange to find single beds in a twin-share room. For a room that costs $330 per night, you would expect at least queen beds, but not single one. We tried Water Sanctuary located in a hotel. Overall, it was a positive experience. It consists of 14 shallow bath tubs of different sizes, some of which are located in a man-made cave and feature waterfalls. The temperature of the water ranges between 37-41°C. There is also a cool plunge tub. The only negative aspect was that it was too crowded, and sometimes when you approached a tub, there were already 5-10 other people in it. If you just want to experience the effects of thermal water, you can visit a single tub located in the spa center. It will cost you twice as much less than going to Water Sanctuary, which has its 14 tubs, considering that the water is the same.

Noise from back yard. Our room (208) was facing to hotel back yard and there were sheds with pump equipment (or what ever equipment) which was a source of a constant noise and day and night. The closed windows did not help to stop the noise. Again, strange for this class hotel to know about this problem, but do nothing.

I love the location of this hotel. It is walking distance to all the parks, beautiful walks to the beaches and special attractions like Point Richie and the Flagstaff Hill. I also love the hot springs experience because it was amazing! I have been to other hot springs but so far this experience here at Deep Blue was the best (I like the fact it's not crowded and the sulphur on the water is not smelly like other places). I must mention all the staff at the spa, Cafe and the hotel are so professional and friendly and supportive. I had a few conversations with them and everytime they have been so nice and I felt welcome there. Thank you! The room was very comfortable and very clean. A bonus is having plenty of parking both undercover and outside. One amazing thing I notice is no matter where I went I can see the hotel from as far as 55min walk from there.

If I may suggest having a few softer flat pillows.

The hotel had some really nice touches that made it feel elevated and not just a normal hotel. The bed was very comfortable and had a lovely big bathroom with lots of great amenities. Also offered a mini bar and a small balcony. Staff at reception overall were very, warm and professional and allowed us an early check-in which was very appreciated. Very comfortable stay overall.

Housekeeping came in the day we were checking out even though we had do not disturb on the door and had a late check out. Also the day spa was quite disappointing in terms of trying to get a hold of them to book, we were unable to book online for any of the day spa services only in the deep Springs. In saying that the treatment that I ended up having was actually really lovely. It seemed like there was a disconnect between the hotel and the day spa.

Location is fabulous. A view out over the ocean. The hotel rooms are comfortable with all the usual features. Best for me is being able to open the door onto the balcony - weather permitting. Walking distance to the beach, cafe's, restaurants. The spa is fabulous. Not a large area but packed with spas of different temperatures as well as the cold plunge pool. Set in beautifully landscaped garden with a boulder/cave theme for the spas.

Only thing is perhaps towels/robes could be complimentary for the spa.

The room said some really nice features and touches. Very comfy bed and stuff at the front desk were overall really helpful and friendly. Great that there is access to the deep springs and day spa

Trying to get an appointment and speak to someone at the Day spa in advance was very difficult and as such we missed out on getting a booking for both my friend and myself which was the only reason why we went there and was very disappointing. They should have an online booking tool for all spa services. Housekeeping were also very on it and knocked on our door in the morning even though we had to not disturb, and also had a late check out. We also had to send back one of our lunches at the cafe as it was frozen.

I DID NOT KNOW that there's a natural hot spring attached to the hotel! The name mentions it, but I didn't realize it's a geologically natural hot spring and not a man-made one. The location is superb; it is right next to the pier and within walking distance of the beach. We went when the weather was relatively poor, but the room was warm and comfortable. Breakfast was great, too! Lots of parking space making life easy for those on a road trip.

Access to the hot springs was a little costly.

Very relaxing has all the facilities to de stress and feel revitalised such as pool, hot springs , sauna , salt room , massage and beauty treatments. Also has a restaurant for lunch with bar area.

Wanted a massage but were so booked up couldn't get an appointment had a nice time though will book ahead next time. Did find a finger nail clipping on the carpet to my surprise near bed. Would be nice to have a make up mirror in bathroom.