The location, the ambiance. Good value for money.

The guy in the reception (I think he's the supervisor) wasn't too helpful when we asked if we can leave our luggage after check out since our flight is in the afternoon. He said in a very unaccommodating voice, that "the room is already full with the luggages so cannot put our luggages." When we asked if there are lockers in the station, he said "I don't know. Maybe", which is very unhelpful. The ladies in the reception though were cheerful, nice and helpful. One lady helped us when we asked again when the guy was gone. Thanks to her.

During my recent stay at this hotel, several positive aspects contributed to an overall satisfying experience. The hotel's location, a mere 2-minute walk from the main station, proved to be incredibly convenient for commuting, while the old city centre was easily accessible within a 20-30 minute walk. The rooms, though not extravagant, were decently appointed, featuring a comfortable bed that ensured a good night's sleep. One standout highlight was the breakfast service, which was not only delightful but also smoothly managed, thanks to the commendable efforts of the breakfast staff. In particular, I would like to express my gratitude to Fimmi for ensuring a pleasant and efficient breakfast experience. The Tacos & Bar offered by the hotel provided a charming option for spending cozy evenings within the premises. In conclusion, my stay at this hotel was generally positive, with its strengths in location, room comfort, and breakfast offerings outweighing minor drawbacks. With some attention to the mentioned details, this hotel has the potential to enhance its guest experience even further.

Turning to the negative aspects, there were no major issues, but certain details did leave room for improvement. Despite an upgrade in the room interior, the choice of cheap laminate flooring was somewhat disappointing, detracting from the overall aesthetic. Additionally, the provision of luggage lockers came with a daily charge of 4 euros. While this was a minor inconvenience, the presence of individual lockers, as opposed to a common room for all guests, was appreciated. The justification for the fee may be found in the convenience and security offered by these paid lockers.

We liked the location of this hotel as many major tourist spots can be easily reached on foot such as the Mirabell Gardens and the Hohensalzburg Fortress as well as the city center. It is also near to the train station and several restaurants and coffee shops. We were delighted to find a good Asian eatery right across it The hotel room was pretty clean and the staff were friendly and accommodating. I appreciate the free refillable water bottles and fruit that they provided for us, for all their visitors. All our requests were acknowledged and completed quickly. They are really efficient at what they do. Overall, I would recommend this place.

The hotel could have provided some slippers in the room. I expected this because whenever we travel to many Asian countries, I have yet to encounter a hotel with no slippers and toothbrushes provided for their guests.

Great location: a few minutes walking from train station and a 10/15 minutes walk to the historic centre. Great breakfast: very good breakfast, with healthy options and good variety of warm and cold food and drinks. Great atmosphere: It is a new hotel that just made 2 years and you can feel that in the atmosphere. Also very friendly and helpful staff, everyone we interact with were very enjoyable and nice to talk to

All was good

The location and the cleanliness. Everything was as shown in the picture. 5 stars to our bed. It is so comfortable!

Something in the room is missing for the price of more than 100€ , no kettle, no slippers, no toothbrush, but you can ask from the reception if wishes.

A very nice property and amazing staff. Jolly and helpful folks who were always smiling, warm, and available for any help. I think I would really like them do voice out what I didn’t like about the hotel below.

Issue I found is that in the name of eco friendly hotel, they charge for everything. They don’t provide hot water kettle, coffee/tea sachets, and refrigeration in the name of eco friendly. One had to go down every time one needs a hot water. Imagine the power being wasted for elevator to go up and down. The funny thing is, if you pay then they give you all the facilities. Basic like moisturizer was not provided. In the name of eco friendly, house keeping had to be booked a day in advance and did a sloppy job. Please do note that rooms were fairly clean when we checked in so no complaints or issue but while we stayed, housekeeping did a sloppy job.

Perfect location. Loved that they had free water and fruit. The bathrooms were very modern and clean! I would come back to stay here.

Our room was very warm and it was hard to sleep at night. We set the temperature to as low as it can go but the room was still very warm.

The staff at Cocoon were lovely - very helpful and friendly. The breakfast was awesome! Such a wide variety of options and all so delicious. The restaurant area was my favourite place to sit, have a coffee and write in my travel journal. It was so cosy and welcoming. My room looked straight out at a mountain - so magical. The room has roller shutters for a better night’s sleep although you don’t need them at Cocoon as it is so quiet on there. No gym but you don’t need it as there are miles of streets to explore. Easy walking distance to the train station. I highly recommend Cocoon - we will be back!

Nothing. We loved it.

Location was good. Near to the main train station (100m) quite a few restaurants close by. Old town a fair walk 15-20 minutes away although there was plenty of taxis and public transport, electric tramways servicing most of the city and surrounds. Scenery in and around Salzbourg was brilliant. The main castle/fortress is a must to visit.

Our room had no tea/making facilities nor a mini bar. To have them provided we had to pay 15 euro. Room was clean and tidy but very small, we had two single beds, I dont think a double bed would have fitted.

We loved the style of the hotel, notably the decor. The room was also equally decorated in the same way and we loved the live plants and cosy element it had, including the fun egg chair. The bed was very comfy and the view of the mountains from the room was an unexpected surprise! The shower was very hot and had great pressure and just what we needed after a long day. The staff were very helpful and arranged for us to securely leave our luggage and it was very easy to get to Salzburg HBF from the hotel. AC was also AMAZING in the room!

The light under the bed is quite annoying....it kept flickering and because it is motion censored, it would come on when someone went the toilet. This would wake me up when my husband got up and there option to turn this off. It would have been useful if we could have used the kettle and microwave in the reception area. Having no kettle or tea/coffee facilities did mean we couldnt have a tea in bed - we could get hot water downstairs but it just isn't the same.