Great location easy to get to from the Eurostar and close enough to walk or take public transport to anywhere in the city. Very modern, clean, comfortable room. Outstanding breakfast buffet.

It’s hard to fault it but there were a couple of finer details that could be better, there was some chipped and cracked glassware in the restaurant on two occasions and a cracked mirror in one of the lifts. Could do with a little more information being more visible about the hotel facilities e.g. which floors certain bars/lounges are on and fitness suite/spa etiquette.

The location is very good. Close to attractions but not in the middle of the noise and touristy area. The room was large and comfortable and clean. The staff is super responsive and literally respond to needs and questions within minutes

We stayed there for 4 nights but the room was not cleaned very well. For example they did not refill the toilet paper and had not left an extra role in the bathroom which is a common practice for most hotels at this level. The online check in and check out was convenient but it makes the experience very impersonal as there is literally zero interaction with anyone. I had also asked for a baby cot in advance and when we checked in there was none in the room, however when I called the reception they were responsive and brought one in a few minutes. Room service quality was ok but too expensive for what it was. The temperature of the room was challenging to control and the room was too hot but when I called the reception the second day they quickly took care of it.

The staff were very friendly and helpful. We managed to get checked in early. The view from the room was something else. The space of the parking was great and easy to access.

The size of the room with two bags open it is hard to move around without jumping on the bed

Great location, big room as I have booked a suite But the customer service was not good , I had bad experience in several occasions When we arrived they have no one to help with luggage, no clear instructions how to contact the reception or room service, they have a chat service but not helpful, I had an issue with the wireless and contacted the reception and informed him that WiFi not working for more than 2 hours his answer was it working for us , wait till it work and I asked him to send someone to check and no one showed, the in room dinning very limited items , overall it was a careless staff and not helpful at all

An Exceptional Hotel with Remarkable Service My stay at this hotel was truly outstanding and left me with a great impression. From the moment I arrived, everything was perfectly maintained and organized. The level of cleanliness throughout the property was impeccable, and the rooms were not only spacious but also tastefully designed with comfortable and modern furniture. Every detail was clearly thought through to ensure the comfort of the guests. One of the standout features of my stay was the breathtaking view of Brussels from the sauna. It’s rare to find such a combination of relaxation and scenic beauty. Sitting there, taking in the stunning cityscape, felt like a luxurious escape from the everyday hustle and bustle. The breakfast experience was nothing short of extraordinary. The variety, freshness, and quality of the food far exceeded my expectations and, frankly, surpassed many five-star hotels I’ve visited before. I must give special recognition to the senior manager, Boris. He is, without a doubt, a true professional and a shining example of excellent hospitality. Boris went above and beyond to ensure that every issue, no matter how big or small, was resolved efficiently and with a smile. His dedication and ability to make guests feel valued is something rare and deserves the highest praise. If more people in the service industry demonstrated his level of commitment, life would undoubtedly be much easier and more pleasant for everyone. This hotel is an absolute gem, and I would highly recommend it to anyone looking for comfort, quality, and outstanding service. I can confidently say that my stay here has set a new standard for what I expect from hotels in the future.

We had a lovely room with a great view. The beds were comfortable and the bathroom was clean and reasonably well equipped. I was delighted to find that the room had a dressing table with seat, mirror and socket so I could dry my hair seated. This is missing from so many hotels these days. The room also had a large comfy sofa for relaxing looking at the view. The electric blinds were very effective at keeping the light out at night and I liked the control panel for lights and blinds on both sides of the bed.

The breakfast was expensive (room service even more so) and when I had emailed before arriving about what vegetarian options were offered I was told fruit, salad and bread, which wasn't the answer I wanted to hear. For the price, I would expect some proper cooked items that are suitable. The service in the bar was bad to non-existent. We often had to go and order at the bar ourselves because we were ignored by the waiters. Even then we sometimes never received what we ordered. I was surprised that we could hear so much outside noise considering we were on the 16th floor. The double-glazing seemed ineffective. There were sirens and car alarms going off repeatedly throughout the night. People in the corridor were noisy as well.

I recently stayed at this hotel and overall, I had a great experience. The hotel itself is very clean and well-maintained, with a touch of elegance in both the decor and the overall atmosphere. From the moment I arrived, I was impressed by the high level of service, the staff went above and beyond to make sure everything was smooth and comfortable throughout my stay. They were incredibly polite, friendly, and always willing to help with any questions or requests I had. The location of the hotel is another major highlight. Surrounded with luxury boutiques such as Prada, Hermes, Cartier to name a few. It’s perfectly situated in a central area, just a 2-minute walk from the nearest metro station, which made getting around the city extremely easy and convenient. Most of the major tourist attractions were either within walking distance or a very short bus ride away, which saved a lot of time and effort. It’s definitely a great spot for anyone visiting the city for sightseeing or business. The room itself was spacious, tidy, and generally pleasant. We stayed in Room 1613 which has a perfect aerial view of the city and a stunning sunset, so giving! The SPA is huge, it has 2 spacious sauna and work of art shower area. However, the only downside I experienced was with the cabinet, I noticed a strong body odour smell coming from inside, so I avoided using it. It didn’t affect the rest of my stay too much, but it’s something worth mentioning as it slightly took away from the overall impression of cleanliness. Despite that one issue, I thoroughly enjoyed my stay and felt very comfortable and well looked after. The level of service and the prime location make this hotel a fantastic choice for travelers. I would definitely consider staying here again and would highly recommend it to others looking for a central, elegant, and welcoming place to stay.

Great location with parking garage available. The breakfast was outstanding and so were the spa and gym facilities. Fantastic views of the city! The room was overall quite large.

The check in staff was a bit inconsistent: some people were extremely friendly, some not so much. The room lacked closet space and the light switches were very annoying to operate. The bathroom is basically within the room which means that if you need to go there during the night you either do it in darkness or wake up everyone. The toilet and shower were very small. Lastly, although we were on the 18th floor and on the side street, we could still hear quite some noise from the road, so the insulation wasn’t too good.

One of my best hotel experiences ever. This is everything a hotel should be. Room and bed - perfect Breakfast - perfect Staff - perfect facilities - perfect I stayed on 21st floor and the view was spectacular. The brand new spa was luxurious and spotless and the Panorama Lounge was a terrific bonus. I have stayed in countless hotels but this is one of the best. No downsides at all except maybe the configuration of the en suite shower room which had no privacy from the bedroom, but that is very minor. The hotel is a 25 minute one mile stroll from Brussels Midi railway station or a €20 taxi fare. Go figure that one.

The hotel itself is beautiful! Much pride and joy when into this property, rooms are spacious equipped with what you need and desire. They could have updated the mini bar everyday for the price though. The SPA now it was giving presidential, very demure, very luxurious.. the views for there were outstanding. Highly recommended for solo travellers who want to feel safe and seen where they lay their heads! Beautiful people too, staff are lovely and always ready to help! Best birthday trip yet :) The 200 deposit does catch you off guard but it’s worth it. Stayed this past weekend :)