Very friendly staff, free fruits and coffee, clean and comfy

The room was quite small, but we were completely okay with that

We had a fantastic two-night stay at Hotel Aqua By HappyCulture in Brussels and would highly recommend it to anyone visiting the city. Our flight was delayed, so we didn’t arrive until around 2am. Thankfully, the reception is open 24/7 and we were warmly welcomed by Vincent at the front desk. He was incredibly kind and helpful, and even upgraded our room as a thoughtful gesture after our long, tiring travel day. Thank you, Vincent - your kindness truly made a difference and set the tone for our stay. The hotel is in a great location. We used the city’s electric scooters to get around (which we loved!), and it was only about an 8 minute ride to Grand Place. Super convenient! The room itself was spotless, comfortable, and full of thoughtful extras - robes, slippers, tea, coffee, sweets, chocolates, shower gel, shampoo, and even toothbrushes. The shower was powerful and perfectly hot, and the windows had great shutters that blocked out light, making it easy to get a restful night’s sleep. We also appreciated how quiet it was at night. Downstairs in the foyer, there’s a free coffee machine along with jars of sweets – the foam bananas and Smurfs were our favourites! There’s also free filtered water and glass bottles you can take to your room, where you’ll find a mini fridge to keep them cool. All the staff we interacted with were friendly, helpful, and accommodating. On our final day, we had an evening flight and the hotel stored our luggage securely while we made the most of our last hours in the city. While we didn’t eat breakfast at the hotel (we’re not big breakfast eaters), the breakfast area looked as lovely and clean as the rest of the hotel. In short, we couldn’t have asked for a better experience. Comfortable, welcoming, well-located, and full of little details that made our stay extra special. Highly recommend!

The back street the hotel is on is a little dirty and smelly.

Our room was minimalistic, but it had all comfort that we needed for overnight stray. Hot water is provided 24/7, and there is free coffee/tea in the lobby, also always available. We had breakfast for all of our days of stay, and I highly recommend it. Breakfast buffet is plentiful, with lots of choices. Great value for money. We also liked the location since it is within walking distance of metro station, shopping street and royal palace.

Door to the bathroom was sliding glass door, which also did not close 100%, so it provides very little sound barrier. Also, area where the hotel is is a bit sketchy, but not dangerous. Just thought it was worth a mention.

The room was nice, clean and spacious - more than confortable for a one person. They have a luggage room which was very useful to me because I arrived in the morning and the check-in time was at 15:00 (3 PM). The staff was very friendly and helpfull. I forgot to bring slippers so I got a pair from reception. I was also able to print out a couple of pages that I needed for one of my meeting free of charge. Coffee, tea, snaks and fruits were always available for free in the reception area, which was quite nice. For the price, I am very satisfied with this hotel. Its great value for money.

I had no issues with this property and was overall very satisfied with my stay. One detail worth mentioning is that the windows of the room faced other rooms, so keeping the curtains closed was necessary for privacy. It didn’t bother me, but it might be something to keep in mind if that’s important to you.

The hotel is nice and well located. The only issue we had was at the check-in when a young blode guy from the reception told me that I have no booking which was weird because the girl from the morning confirmed that everything is ok and we can leave the luggage until the checkin is available. After some minutes of checking, he managed to find my reservation but even so he still tried to joke and convice me I still have no reservation. I was pissed off because I had a terrible headache and I just wanted to get the room. He also set the wrong number of nights for our access cards and they expired after 2 nights, but we booked and paid for 4 nights. It was solved easily since all the other personelle was professional, not like this guy.

A great 3 star hotel in the center of Brussels. Breakfast was the star of the show, everything was delicious and fresh (especially the bread and croissants). It is located just 1km from the Grand-Place and European Parliament. Metro station is just around the corner, as well as everything else you need for the duration of the trip. Rooms were clean, warm and comfortable, with very nice electronic blinds. Staff is polite and speaks English very well. Only downsides were the minor leaking of the shower water into the rest of the bathroom and slight noise from the street below in the morning. Looking forward to the next visit! Great value for price.

The location was perfect and the hotel was truly delightful. The room was comfortable and equipped with all the necessary facilities. Breakfast was excellent, offering a wide variety of options, and everything was incredibly tasty. I would especially highlight the warm hospitality of the staff – they were genuinely attentive and provided me with very helpful information throughout my stay. I would like to sincerely thank Vincent and Julien, with whom I had the pleasure of communicating more frequently. Additionally, complimentary drinks and snacks were available near the reception, which was a lovely touch. I thoroughly enjoyed my entire stay.😍

I would only suggest that would be great to have a toothbrush kit in the bathroom, among others. Everything else was perfect. 🤗

I had a truly wonderful stay at this hotel. The room was clean and cozy, the location was ideal (just a 5-minute walk from the Royal Palace), and the breakfast was delicious and full of variety. What impressed me most, though, was the kindness and helpfulness of the staff. On the day of my check-out, I asked for a last-minute extension — I called around 10 AM, even though check-out was at 11 — and they went out of their way to make it happen. I’m genuinely grateful for how accommodating they were. Thank you for making my stay so enjoyable and I’ll absolutely come back!

I had a lovely stay the hotel was in a perfect location, close to everything and easy to explore the city on foot. What really stood out, though, was the staff: every single person was incredibly kind, helpful, and professional. That level of warmth and attentiveness is truly remarkable and made all the difference. A special thank you as well for the delicious takeaway breakfast you prepared for my early 5am checkout - such a thoughtful touch that I really appreciated. Highly recommend and would love to come back!

Lovely hotel. The room was very nice, a good size and clean. The hotel provided free hot drinks with snacks and fruit and also chilled filtered water, which was a lovely touch. The air conditioning was very effective, which was most welcome as it was 40 degrees one day. Very convenient for the metro too.

Minor things - We would have liked to retain the same towels for a couple of days to do our bit for the environment, as encouraged by the hotel, but there was nowhere to hang them to dry (just a hook rather than a rail). There were no drawers! This meant that all different clothes - underwear, tops, trousers, etc - had to be in a big pile on the shelves and rummaged through to find the required item.