From the moment we arrived, the reception staff made my partner and me feel truly special. I had mentioned in advance that we were celebrating a milestone birthday, and they went above and beyond to acknowledge the occasion. They were incredibly friendly and approachable, setting the tone for a fantastic stay. We were pleasantly surprised to find a small gift in our room, followed by a thoughtful bottle of wine later—such a lovely touch that we really appreciated. The room itself was spacious, impeccably clean, and well-equipped with full amenities and a minibar. The hotel’s location was perfect, with SkyCity just a nice stroll away with a fantastic selection of restaurants and bars nearby. We were spoiled for choice when it came to dining and entertainment. Our two-day stay exceeded expectations, and we would highly recommend this hotel to anyone looking for a memorable experience. We’ll definitely be back!

One thing that could be improved is parking availability. We didn’t realize that following the Horizon signs through the SkyCity car park led only to valet parking. Fortunately, the porter was amazing at explaining our options, and we ended up parking at SkyCity for $35 per visit. While this didn’t impact our stay, it would be great to have clearer parking information upfront or onsite parking if possible

Breakfast was delicious.

There were a few hidden unexpected extra costs... booked a room for two people, breakfast included.. to find out it only included breakfast for one. Parking was another hidden cost as we booked our room at a time there was a promo for free parking included with the booking... to get there on the day to find out we were not going to receive free parking... so paid $48.00 for the 24hrs.

It is stunning! I’m a big fan of the Sky City hotels and had wanted to stay at Horizon, so booked a staycation for our anniversary and it did not disappoint. The room was gorgeous and SPOTLESS. Quality was in everything - the fixtures, the bed, pillows, towels, all the usual complimentary items like body wash etc - all just real quality stuff. From the moment we walked in, we were taken care of. The concierge (Harry if I remember correctly) was SO nice! As were the front desk staff on check in and check out - we even got a gorgeous HAND WRITTEN card with some wine for us in our room to congratulate us on our anniversary. Love all the modern touches throughout the hotel - technology is amazing and they have made sure they stay current! Love love love! Cannot wait to return again!!!

Modern room and facilities - still looks like new. Lovely bedding and the bathroom was well appointed with everything you expect. Very clean. Extremely quiet which I really appreciated. Smart features in room were good and worked as they should.

If you are unfamiliar with the facility it is easy to get lost. The hotel is connected to Skycity building which is very convenient, but the lifts (which ones go to which areas), carparking entrances/exits etc are confusing and not very well signposted. This could easily be improved with maps/signage. Once you know, its convenient - but for first time visitors it is confusing.

Every staff member greeted me when I walked in. The valet workers were very nice and informative on other areas to park if I did not want to do valet. He helped me with my bags and directed me to the lobby so I didn't get lost or confused since it was on another floor. The lady that checked me in was extremely nice and made me feel comfortable which was huge because I was alone in a city and a completely new country. I got room service and they were so nice and accommodating. The room was fantastic and the bed was like a cloud. Ladies the bathroom lighting is amazing. I usually have to pull out my makeup mirror to do my makeup in hotels but I didn't have to use it!

The hotel is obviously in the middle of the city which reminded me a little of downtown LA... but nothing to complain about in terms on the hotel.

The location was amazing, food was great, bed was really comfortable!

What I didn’t appreciate was the staff contacting me hours after I left to try and charge me for something I did not use from the mini bar. When I stated I had photo that I took right before I walked out door to check out and I can forward it to them with the time stamps showing they decided to waiver it. More so it was something we didn’t drink on a regular basis and secondly they were charging us 5.00 which wasn’t even the cost of the item. And when we asked why the five dollars on top of how can you say that they never responded. So as much as the stay was good this put a damper on it and gas made me question if I want to stay here in future. It’s a good thing I document everything. Never in my entire hotel staying life have I not paid for what I have used.

Booked a Horizon suite which was a stunning and luxurious room Loved the bathtub Nice touch either way the welcome champagne, bath bomb, bubble bath and chocolates but not sure if they did that because my room was not ready when I checked in

My room was not ready when I arrived to check in (3pm) I had arrived at 0700 from the airport and dropped my luggage off and returned at 3pm. Had to wait about 20minutes so wasn’t impressed about that Needed to also wait for them to bring my luggage to my room

I stayed twice as I found the hotel to be perfect in every way. The second time was just a few days after my first visit and I booked direct with the hotel. They matched the rate I found online which made it easier to book. The staff were amazing and extremely helpful and courteous. I had breakfast and dinner and the service was great as well as the food. It was a shame lunch wasn't available as I had friends come to see me for lunch and we had to eat elsewhere, but I'm guessing in time this will happen as it is a relatively new hotel. Overall, I rate is 10 out of 10 in all respects

I would say that it would be less hassle if there was just one ticket provided for parking for the entire stay as it got a bit confusing trying to remember which ticket was for which parking day, each time you are given a new ticket for valet parking and I just thought it would be easier from a guest point of view to issue one parking number for the entire stay, it would also be less paper wasted

Whole experience and room was great. Facilities great and the friendliness of the staff was their biggest asset! You would expect it to all be in good order, being a very new hotel ... The breakfast was fantastic! Concierge (Kent I think?) was a wealth of information of places to visit (all over North Island) and awesome and the staff at brekky each day made the day begin so well!

On one night there the room service ordering was poor ... took more than 1.5 hours to actually get connected to someone ... and they had a message service on the calls not listened to / acted on. It was the only disappointment. Once food was finally ordered it was delivered quickly though!

Friendly staff, comfy beds

A minor moan, but when trying to access the food court, we had to go via the casino, which we had to provide ID for. I understand that’s their job but please can staff provide some common sense when guests are clearly just trying to access food! We had to go back to our rooms to get ID, which fine, took less than ten minutes, but when you’re exhausted it’s such a pain. I’m assuming families wanting to eat in the food court would just get turned away rather than just be let through too. We also struggled to find the pool as the hotel was so poorly signed. I hate being that Karen that moans about this but it’s one of my biggest gripes when hotels are laid out like this when you’re paying for the convenience of having facilities on sight. Otherwise our experience was great!