Lovely hotel. Good location. Excellent friendly staff.

When we booked via Booking.com we were sure we selected a room that had breakfast included. The booking confirmation we subsequently received from Booking.com stated that we had booked on a room-only basis and no breakfast was mentioned. We were careful when we did this booking because we got caught earlier this year (different hotel and location, also via Bookng.com) in the same way, when we arrived to be told that we had booked on a room-only basis, so no breakfast was included! There is obviously something amiss here with Booking.com and we will avoid this booking site when looking to book hotel accommodation in future!

Fab location only a couple of minutes walk into the centre. Very friendly helpful staff who went out of their way to ensure we had an enjoyable stay. Lots of good choice for breakfast, something to suit everyone such as a full English or fresh fruit, meats, different types of breads, cereal etc. The weather was fabulous on the days we were there so it was a nice touch when we got back from sight seeing to find big glass jars full of iced water (one with fresh fruit in it) so you could help yourself and also enjoy some popcorn with it which was also free. The rooms had everything you needed, hair dryer, safe, air con. It was my partners birthday whilst we were there and they left some cakes and a drinks voucher for him again a really nice touch. I would certainly recommend staying here.

Checking in was at 4pm which I thought was a bit late but we arrived at around 3pm and luckily the room was ready for us.

Very close to city centre.

We had a free upgrade via booking.com but the room we were allocated certainly wasn't an upgrade. We asked the receptionist when we left what the upgraded room should have contained and she mentioned things that were certainly not in our room. However she would not accept what we told her and insisted her computer was correct. If we had physically paid extra for the upgraded room then we would have taken it further. Quite simply, check on arrival what type of room you are being allocated to ensure it's correct. Just because their computer says it's a superior room it doesn't mean it actually is!

Location, was excellent for central Bath and for an older person with walking difficulties. The breakfast was excellent, the on duty staff was very welcoming, smiling and happy to greet the guests. The room was small and the bed not so comfortable for us, and not comfortable pillows. We did have a River view. The was a drain smell in the bathroom. The room was not cleaned during our three day visit!

The long wait for the room to be ready. At check in 1600 only one receptionist for a queue of guests! Thirty minutes later to have a room key that didn't work. But was sorted by the room checker on the floor allocated. Small things but this is the Hilton!

Location is good. Walkable distance to places we wanted to go, the central area.

Shower area was very small, definitely not for one who is on the bigger side of at least 100kg. Location of the tap in shower is at the other end of the toilet. The shower is not enclosed so water splashed outside of shower area, wetting the floor. Room was poorly lit making it hard to read or look for items. Food at breakfast was the same every day. Do be warned that there is no secured private parking in the hotel. The Podium Parking is located next to hotel, making loading and unloading of luggage difficult, especially if you are travelling with a few huge luggage.

Staff friendly and welcoming. Food choices good, I particularly enjoyed the Malaysian curry. They were very accommodating including a nice place to sit with dog when eating, unlike some other so called 'dog friendly' hotels.

Breakfast was OK but bread choice was poor. Room was Ok but lighting switches nonsensical. Room was too far from lift and there was only one lift working which staff dominated. Hallways full of staff cleaning paraphenalia in the morning which meant long trek to lift was difficult with dog who was very well behaved despite hating lift.

All staff were very helpful and courteous - having extensive travel experience over my 67 years I thought the customer service throughout the hotel was excellent. Our criteria for staying was primarily the central location and competitive room tariff. The hotel ground floor reception areas were quiet and comfortable, ideal for a pot of tea or a drink after a days sightseeing.

Unfortunately the bathroom extractor fan was continuous and although not too loud with the bathroom door closed there was nevertheless a slight background hum throughout the night which we would have preferred to switch off. Could the extractor be wired to the bathroom light switch or a timer perhaps?

Good location

Rooms were beginning to look tired, small issues like bedside lamps not working, sink plug missing was annoying but not showstoppers. There was a bucket placed in the corridor to collect the dripping water leaking from the roof, but no warning signs to prevent anyone tripping over it! We had requested a quiet room at the back, but didn’t get one. The noise from the road outside the front comes through the double glazed windows, police and ambulance sirens and shouting from partying passers by woke us a few times.

Great location for Bath, plenty of on-site parking, very friendly staff (every single one!) and modern interior.

The cleaning could be better. Not only could the shower have looked cleaner, we also had a set of towels with smudged mascara over them (although tbf they were folded in place, so I can understand they might have overlooked it). In the bedroom we found a previous occupant’s sock and a vape on the floor. At night I could see dust or cobwebs on the textured wallpaper. The bedlinen had some holes.

This venue is a fairly modern property that couldn’t be better placed for the city centre and the famous attractions of Bath. Car Parking is provided by a basement facility shared with a nearby supermarket. There is no lift access so I had to carry my suitcase from the Second Basement level up 3 flights of stairs - maybe I should add I am 80 years old. I recommend you drop your bags off at the front door of the hotel before parking your car. At the time of writing the parking charge is £15 per day. The reception staff were professional and helpful. Access to rooms is via 2 relatively small lifts which state they take 8 passengers each. In reality, however, when factoring in luggage, that number is more like 6 which is a limited capacity given the four floors of rooms they are supposed to serve. During my stay, one lift was out of order so waits for the remaining lift were tedious. The room was compact with a double bed slotted into a confined alcove space giving limited access to either side. There are numerous electrical outlets complete with USB slots. There was ample cupboard and drawer space. The bed was comfortable with sufficient bedding and pillows. The bathroom was well-appointed with a wash basin, toilet, and shower stall. Soap, shampoo, and conditioning liquids are provided along with hand and bath towels. At breakfast, you are greeted warmly by a delightful hostess who explained what was on offer and ushers you to the best table available. I had good views over the river from my table. The variety of both cooked and cold dishes is extensive. I did not make use of the available restaurant and bar facilities. I spent a comfortable 3 nights at this venue which provides almost unrivaled access to Bath’s attractions.

Access by stairs from the car park to the hotel and limited lift capacity to rooms.