Friendly staff. Gorgeous well thought out room. So clean.

We put parking into our search in booking.com Please know the parking is a direction to a public car park a 10 minute walk from the hotel!

The hotel smells divine! Lovely professional staff. Everything modern and stylish . Great location! We honestly had a great time. Will be back!

Nothing really, I think the ventilation in bathroom could be better

My wife has been very poorly over the past year and is still recovering so when I was travelling to attend a conference and she and our border collie came with me. The staff team at the hotel were, without exception, very welcoming and friendly, greeting us with smiles and asking what they could do to help us settle in. They couldn't have been more accomodating, helping me get our luggage in and helping me find parking and giving our dog a tasty snack and lots of pats and attention and making us all feel at home and relaxed. The brilliant service continued when we ate in the bar area and at breakfast the next morning when the team were welcoming and friendly, recommending places to visit and to walk the dog and bringing dog bowls of water and a sausage for breakfast for him too without being asked. The facilities at the hotel are great, our accessible room was brilliant and the bed and room was large, well laid out, comfortable and very relaxing. And it’s a cracking location too within easy walking distance of the centre of Liverpool. But for us, the brilliant staff team were what made our trip a real standout. As we left and said our goodbyes both my wife and I said we wished all hotels could employ staff as good as that. They are an absolute credit to the hotel and to Liverpool. The most dog friendly and friendly hotel we’ve stayed in. Highly recommend!

Really brilliant hotel, lovely decor, clean and great room facilities.

Breakfast was horrendous. We left after 1.5hrs because the food still hadn’t arrived.

Within easy walking distance from the station. Perfectly situated for exploring the fabulous city of Liverpool. Lots of places close by to eat and within easy reach of all the main attractions. Our room was very comfortable, clean and quiet. All of the staff were very friendly, attentive and keen to help. We thoroughly enjoyed our stay.

It is disheartening how people just discard their litter. Along the river side there are lots of places to sit and enjoy the view but nowhere near enough bins. This does not excuse the general laziness of people. Such a shame 😞

The hotel staff were incredibly helpful and genuinely sincere. They supported us in every aspect of our needs, both during the meeting and throughout our stay. It was clear they truly enjoy their work, and their positive energy made all the difference. We’re so grateful for the warm hospitality — they made us feel completely at home. The hotel itself was spotless, centrally located, and the rooms were excellent. The complimentary coffee and high-quality toiletries were also a lovely touch. We truly can’t recommend this hotel highly enough. Thank you for such a wonderful experience!

Excellent location, buzzing at night. You could stay for a week and eat somewhere different every night in less than a 10 minute walk. The area is somewhat run down in the light of day but that gave it some character. The breakfast was good and all the staff were very friendly.

My only negative is the price that we paid. We booked for a concert that was scheduled for that night but was cancelled. For some unknown reason (wasn't available or the premium was too high) we booked on a non-cancellation basis which I will never do again. As a consequence we ended up paying over £100 more for the night than the going rate. They said that was what Booking.com would have paid to them. I'm not sure. Someone made the excess profit. Disappointing but a lesson learned.

When we arrived we were greeted by very friendly staff, they were knowledgeable about the location and history of the hotel. Whilst we are actually from Liverpool, had we been tourists, the concierge gave a really detailed description of the local area. Halyard is positioned in a superb area. There are lots of bars and restaurants with a very short walk and Liverpool One shopping centre is less than 2 minutes walk. Even though there los of bars close by, it was so quiet in the hotel. The hotel is spotlessly clean and the staff take pride in their workplace. We will definitely stay again.

What’s not to like

The Halyard is about a 5 minute walk from Albert Dock and round the corner from a lively nighttime area with lots of restaurants and cafes. The building still smells faintly of new carpet (v bouncy) and cut wood. Standard bedrooms are small but extremely well designed to maximise the use of space. Bed linen is comfortable and the aircon works. Fresh milk in the fridge. The ground floor bar and restaurant becomes the breakfast area next morning and offers excellent coffee. A chef is on hand to rustle up a hot breakfast on request. Bar staff the previous night were lovely and made a mean martini. We left our cases behind the reception desk when we went out for a morning explore. My husband then held the car outside the hotel while I went to the loo - on returning, I found the receptionist already walking our bags to the door (she had spotted me coming in). So impressed.

There's nowhere to lay out a suitcase in the room - it's the bed or nothing. And the recommended parking lot (hotel discount for advance booking) is easy to find - once you've already been there.

Everything from checking in to departure. The only rude people we met were the cleaning staff. We always interact with all members of personnel whilst staying at the Lowry Hotel, Manchester (5*), or staying at a Premier Inn. They are always polite and respectful. At the Halyard, they were rude (getting out of the and getting into the lift) they would simply push you aside. It is such a shame as this is one of the nicest hotels we have stayed in. Every other member of staff was so professional and extremely pleasant. We have already recommended this hotel to at least 6 or 7 friends/family members. We give this hotel a 5* rating. We cannot wait to go back.

Cleaning staff