I mentioned on my booking request it was for an anniversary and arrived to find the room containing a love lettered balloon on the wall, anniversary banner, nice written message on the mirror and a card with some haribo and free drinks voucher and faux rose petals. It was unexpected but so nice. Location is great and breakfast is great and also you can get free coffees anytime from the machines. Any staff we spoke to were nice and the place was well kept. Would definitely recommend and go back.

There was no conditioner provided, only shampoo. The variety on their menu is quite poor, hence we never ate there apart from breakfast but that's about it.

The staff upon arriving were very welcoming and made my little boys day when they spoke about Cadbury's World(the whole reason we visited) and pretended to be characters out of Willy Wonka. The hotel was very clean and tidy, although the room wasn't massive it had enough space for all 3 of us and was comfortable. There was a lot of choice for breakfast and it even shows you less busy times of breakfast. It was a short few minutes walk away from the city center so perfect for us

There is nothing I can think of which we didn't like as we had a comfortable nice 2 night stay here!

Lots of good stuff such as great coffees & teas free of charge at any time, our choice of good-quality magazines (also free of charge), always someone available to help and the hotel's location is ideal. Very informal and easygoing. Also very clean. Welcoming.

Breakfast calls for one of you to always remain at your table - otherwise they clear away your hot drinks and your juice while you're away getting your bacon & eggs! This is not only wasteful and inconvenient but also means getting and eating breakfast becomes somewhat drawn-out.

Location. Quiet, hardly any noise from traffic. Clean comfortable bed, love the pillow options. Tea/coffee facilities in room. Dove products in bathroom was a winner. Soft towels, great shower. A great asset was that if you had forgotten an essential toiletry item e.g toothbrush, razor etc… the hotel supplies them free of charge. Free magazines available at breakfast. A good choice of hot/cold breakfast too.

More staff needed in the bar area. Some tables were dirty which wasn’t nice when having a drink in the evening. We asked if hot food was available later in the evening after our night out. We were reassured that pizza was available until 4am. We returned just before midnight to be told there was no pizza. The only thing available was crisps and chocolate, which was disappointing. This isn’t the first time this has happened to us, the last stay at a Holiday Inn in London a few weeks ago, food was promised for the later evening and again none were available when we returned from our night out; which was well before midnight. For a hotel of this size, having room service, or bar service offering sandwiches or pizza is what I would expect.

The room was clean. The beds were comfy. Wonderful shower and toiletries, Dove products, were lovely.

After long journey we didn't want to go out to eat. Decided to order from the bar menu. Restricted choices. Very simple menu, only a few items on offer. Food was not good. Items missing, food cold, presented to our table in an awful manner by a female member of staff. Waited for the side orders to arrive, but they never materialised. Husband had to go up to ask for them, twice, to no avail. The already lukewarm main course subsequently went cold. Managed to get a refund for the terrible food. Maybe the company shouldn't bother offering food. I do not recommend purchasing anything to eat.

Very reasonably priced, good central location. All staff were excellent. Check in easy, friendly and professional.

Clean but tired accommodation, carpet stains etc. But for the price, acceptable. Excited to have a view on the 15th floor but directly opposite glass walled offices so had to keep the curtains shut for privacy... no city view anyway.

We arrived an hour before check in time and asked on the off chance if we could check. The very helpful lady on reception said our room was ready which was great. The room was clean tidy and modern looking. The bed was comfortable and the bathroom spotless and modern. The location was excellent not far from the railway station or concert arena.

There was only 3 tea bags in the room on arrival so after coming back from our concert asked if we could have more. We wwere directed to the breakfast area. There were plenty of tea bags but the lady in front took a large handful of milk cartons meaning there was none available. Whilst the breakfast was good there was only a limited food option but for a one night stay this was fine.

Cleanliness throughout, secure entry with lifts operated by room card only. Room spotless, comfortable, welcoming and had everything I would need. Breakfast was wonderful, covers all dietary needs and choices, staff exceptionally helpful and polite. If travelling to Birmingham again I would re-book.

The parking, but this is NOT the fault of the hotel. There is a carpark monitored by barriers adjacent to the hotel but on entering there are photocopied notices stuck inside the entrance access barriers stating something like "car park for Crown Plaza customer's only". Luckily nobody was behind and I could reverse back out. I parked in limited duration roadside public parking opposite whilst I checked-in. However, on entering the lifts there are notices saying you are entitled to discounted parking in this carpark so I would suggest that the notices posted in the carpark are incorrect and need to reflect this.

Overall, it was a much better experience than staying at other hotels previously. I didn´t realise that it would be Ladies Day while we were staying there. At breakfast, we were given lovely tulip buds, which stayed fresh, and when we arrived back to our room in the evening, we found an ice bucket containing two miniature bottles of Prosecco along with Kit Kats. Very much appreciated and most enjoyable! A lovely touch.

The room was very good except it could be stuffy, especially while trying to sleep. We arrived back late on the Sunday evening when I found the pills I have to take on the floor between the two beds, a bottle of water poking out from the back of the bed, and I couldn´t find my pyjamas which I had left folded on the bed. Following a search, they were found on the other side of the room in the corner, on the floor behind the chair. Wouldn´t find it necessary to make a complaint about it, but it was odd, very odd!

I stayed here with my 2 young children for a spontaneous weekend in Birmingham so my children could expierence the city. Definitely made a good choice in terms of hotel. It was clean and offered all the facilities for a night away in the city. Great location too! But what really stood out was the kindness of the staff, they were so helpful, travelling alone with young children can be daunting but they made it so easy, from giving out colouring sheets and sweets to generally being very accommodating at check in and coming over to offer my girls fruit shoots, free of charge after a busy, hot day in the city was very welcomed and I was very grateful! All the staff made the effort to speak to my daughters and remembered what they had said and asked them about it later in the stay. So I would highly recommend this hotel if staying with children (and if not)!

The only small thing was that the hotel has 17 floors and would appreciate being giving the option of a high or low floor. We were on floor 16 and would have preferred to be lower down. Although I didn't ask to be so I cant say if they would have accommodated this if I had asked!