I really enjoyed my stay and am looking forward to staying again. What I really appreciated about my stay: It was very clean The 24 hour reception had actual staff present in person The bed was very comfortable I loved the wireless phone chargers on the nightstand The room was lovely and warm There was loads of free parking I was very happy about the mini fridge, the mirrors and the large window in the room I would suggest they update the tv to a smart tv that I can sign-in to own my streaming services/netflix or use Chromecast as the tv channel reception was very poor and often unwatchable. Overall it was an excellent stay.

The room was very clean and was kept clean throughout our stay. The Wifi worked very well. The staff were very friendly and helpful. As guests we had access to the spa, which was very lovely!! The check-in/check-out process was very easy. And parking was very easy!

The location is somewhat far from the main city centre or tourist destinations I was interested in (I stayed at this hotel for a conference nearby). Still, there are so many transportation options (cab, bus, scooters) that it was not bad! Just want to note that if you want to be close to the hustle and bustle of the main street (bars/restaurants), this location would not be ideal.

Fabulous hotel. Honestly, the staff are amazing, particularly the reception ladies and the conceirege desk. Super helpfl and always smiling. Rooms were clean and nice, they have a decent gym and really nice spa. Spa access is not always included with the booking so do check as this is something not to miss out on. I didnt have the chance to try the breakfast so cannot comment on this. It is around 15 mins walking distance from the center, and most of the tours do pick ups from this hotel location as well, which is great.

Nothing

Clean and new looking place, wonderfully designed. Room had plenty of space and I appreciated being able to buy fruit at the front desk. Also the staff helped us book our ride back to the airport at the end of our trip, that was great.

We were there in August. Even though it was beautiful outside and still cool enough temps outside to sleep. The windows did not let enough air into the room and the room was warm. Likely not an issue the rest of the year but I did not expect to need my travel fan in Iceland. I say this as a person who prefers warm weather, I can sleep in 22C/72F temps. A fan would have solved this

It was pretty perfect! Super clean, comfortable rooms and smooth check in/out process. Had no issues at all and was very happy with everything provided. Staff were lovely and helpful. Location was great with buses nearby and a nice walking route to the city centre also nearby if you are up for a longer walk along the shore. Very handy free on-street parking available right outside the hotel. Very easy to access main roads for driving out of the city on day trips etc.

I would have loved to go for the hotel breakfast but it was just so expensive. We had to go with alternatives, but food in general in Iceland is super expensive so it's not just this hotel.

Bart at reception was so friendly and accommodating, helping us organise spa access and a late checkout. The lobby and the room were clearly recently renovated and had a great modern vibe. The room had a kettle and free coffee and tea which is always appreciated. I also heartily enjoyed the hot tub, heated pool and cold plunge in the spa, which was very modern and dimly lit in the most relaxing way. Despite missing breakfast, the hotel went out of its way to accommodate us with lunch at the spa and I had a delicious burger before checking out. Parking was free and plentiful.

The bathrooms were quite dated compared to the bedroom and there was a bit of a strange smell.

Welcoming staff. Well sized room comfy beds, bathtub. Nice restuarant, tasty food and nice atmosphere. Breakfast has the standard diversity of hot meal, pastries, eggs and ham and some fruit. Tours come for pickup, so better choose tours directly from companieis and booking sites than the hotel.

Spa area has restricted work hours, i.e. closing at 8 pm, but actually at 7:45, so hard to combine with day tours and it's quite small. Coffee quality at breakfast could be better.

The staff very welcoming from the first moment. the room was clean, towels fresh, all the facilities were there. Very comfortable bed, quiet area. The spa was pleasant with hot water to get yourself warm after a day of sightseeing. Brilliant food in the Hekla restaurant!

The spa facilities were great, just not enough space for more than 4 people to have some rest after sauna or sitting in the hot tub. There are only 4 seats.

room was large and spacious; it was sound proof which was a real bonus; a bit dated and showing wear and tear on furniture; we were here for just one night so it worked for us

parking is limited ; we checked in at the worst time - a tour bus had just rolled in and another bus with Miss Iceland pageant contestants; it was crazy busy; the phone in the room was not working; they said they would send someone up but noone came; as a result we had to come down to order food and make bookings while it was so chaotic in the lobby

Very friendly staff who make the hotel a welcoming place to be and even checked us in three hours early at no extra cost. Gorgeous, large bedroom with really comfy bed and fab view over the ocean. Fantastic shower with gallons of hot water. Plenty hangers. Breakfast was buffet style and had the usual hot options along with continental and plenty of fresh fruit and excellent coffee. We were shattered after a full day trip so ate in the hotel one night. Had the local lamb and it was delicious. The foyer was decorated for Christmas and looked so cosy so we sat there one evening for drinks (reasonably priced at £14 for a large white wine and a zero beer.

Not really a complaint of the hotel but every indoor space we visited - they were just far too hot after coming in from the freezing cold with all our extra layers.