From the minute you arrive to the minute you leave, the staff in the hotel are amazing at making their guests comfortable, Home from Home experience. Staff go above and beyond for their guests. The same goes for the rooms very clean and well made for their guest. Didn't book a meal but had breakfast the next day and it was delicious. The food in the bar could not fault it at all 10/10 for the food drinks and staff.

Didn't like the leisure facilities. The pool wasn't appealing to our tastes. It seemed to have a lack of equipment, eg, jacuzzi they only had a pool sauna and steam room. Can't fault the hotel apart from the pool

This is our second year returning to the hotel for our Easter break we got a family room Which was so spacious. Breakfast was very good lots of choice available lovely guy called Joe was so helpful and friendly both mornings! Bar food was nice lovely girl from Donegal working there she was excellent! Swimming pool temperature was very cold so the kids could only stay a short while which I was annoyed about as I rang hotel few days before we stayed to see if issue was resolved and they told me it would be the following day!! We ended up going to leisure land the following day spending more money!! Location really good short spin into town and a nice few shops across the road!

Pool temperature and being told it would be fixed Loud music up until 12 in first night was annoyed as had 2 children trying to get to sleep

This was our first family holiday in the town of Galway. We stayed over the St Patrick's Day weekend. The hotel provided everything we needed to enjoy our stay and relax after a long walk around the town. I think the pool is a great addition to relaxation! The breakfast at the hotel is also excellent. Great service in the restaurant during breakfast, attention to each guest. The food was very tasty and fresh, very wide range where everyone can find what they like. Great location. If you have a car there is no problem getting to the city center, it takes about 15 minutes. Thank you for a wonderful holiday. We wish you more grateful customers and prosperity!

Breakfast was lovely food area bit smal and seating had to que outside dining room

When we arrived at hotel my daughter stepped out of car in carpark and straight ontop of a syrige thank god there was no needle attached.ordered our drinks and food which we had to wait for over 30 min food arrived and had to ask about our drinks.Went for drink in bar that night stood by counter as you walk in for 10 min decided to go around to other side to see if it was quicker as did another couple but were told go back around noone was seving at that side even though pumps were on.It was quiet obvious from the way staff were and there actitudes that theres poor management in bar and resturant as it wasnt that busy.

We had a large family room. Loads of space and appreciated the water in the room. Good toiletries. Super comfy mattress and pillows. Good location and value for money.

Ordered and paid for a dessert plate for the room for my daughter's birthday. I expected at least happy birthday to be written on the plate but it was just plain with 3 small bits of cake that nobody ate because it looked like it had been there a long time. The carpet was stained. The fire alarm went off at 3am, thankfully a false alarm. Breakfast had a good selection but the scrambled eggs were extremely salty and it wasn't very hot.

We used most of the facilities in the hotel and I have to say the staff are amazing, they actually look like they want to be there, I think I’ve just got used to average customer service in ireland and I have to say it was a breath of fresh air staying here. The staff on reception, the bar staff, room service porter, and Louise from the reservations team just made my stay such a pleaser experience from start to finish.

As mentioned above customers service!! Clean rooms and very spacious. Great food too

The dinner at the restaurant was great, and so was the breakfast. Beautiful lobby and we enjoyed waiting in the cafe while we waited for our room to be ready. All of the staff was friendly and helpful!

Our air wasn't working, but we were only staying for one night. We let them know a couple of times, but thankfully it wasn't super hot and we cracked our window so it was fine. Our daughters were in the next door and their room was freezing! I was fine with ours not being that cold!

Lovely Bar,

booking.com didn't let me know when booking that breakfast wasn't included. reception didn't ask me also when checking in hotel layout makes it very hard on people with any mobilities issues, I would check to see where you are to be located in hotel when booking. Had issues finding my room when arriving and had several guests (non-Irish Tourists) asking me for directions when i was there. Apro - being directed for breakfast from reception, i was pointed up the stairs to the restaurant, not to an available lift (if there was one),

# The reception staff were very friendly and helpful. # The bed was very comfortable and the room was spacious. # Plenty of parking available. # 401 bus outside the hotel into the city.

# Shower was poor enough and the iron was missing from the room even though we did have an ironing board. # I found it a bit far from the city center but booked this hotel to be close to a concert in the airport. # 15 euro each for breakfast if you book the day before, 18 euro each if you turn up on spec. Seems to be the norm nowadays in all hotels. We decided not to have the breakfast there in the end. # No residents bar for a drink when we returned to the hotel.

Lovely modern hotel. The bed was very comfortable and we loved the blackout curtains. Also room service food was delicious.

We didn’t have much to dislike at this hotel. I suppose we would have to say that the temperature of the water in the shower particularly can go from cold to almost boiling in just a slight adjustment of the tap. We thought it could be a little dangerous. Also the pressure from the shower was weak and we weren’t a fan of the rainforest fixture but that’s a personal preference as I’m sure others would like it.