Clean, helpful staff. Breakfast was good. Snack bar option is limited especially for vegetarian/ vegan or gluten free.

Not much tv option such as Netflix or Youtube to relax in the evening

Lovely staff, nice clean room. Good quality breakfast

The pillows were way too soft. Feathers aren’t good for me and they collapsed immediately you lay on them. Some nice firm memory foam pillows would be grest

The hotel is conveniently located not far from the city centre: you can walk for 20-25 minutes and explore step by step this amazing city Edinburgh, or take a bus for 10 minutes. The soundproofing of the rooms is perfect, the room is clean and comfortable. The breakfast was delicious and varied. Especially, my daughter liked to cook waffles herself and decorate them with various toppings. There are no complaints about the hotel staff, they are polite and friendly. So I recommend this hotel 100%!!

One small remark - the towel hooks in the bathroom were a little annoying, they are not comfortable, because towels constantly fell from them to the floor.

The facilities are nice. The breakfast offering is good, my partner and I are vegan so the veggie haggis is a nice option. Would be excellent if they had vegan batter for the awesome pancake machine! The reception area and bar with the complimentary water and tourists information is lovely. The rooms are modern and comfortable and the shower / bathroom facilities are great with a lovely selection of cleaning products. The heated mirror is awesome! The location is a short walk to everything especially the castle which is 10mins walk!

The pillows! Might just be a personal choice but they are awful! I had to use both pillows just to get some level of comfort.

The room was spacious enough, very clean and the beds were very comfortable. Breakfast was excellent with good choice and selection. The bar area was really nice for drinks in the evening. Sofia's Kitchen on site was a lovely dining experience. The location was perfect for us due to family commitments nearby, but still close enough to town. Having a car parking space made life easier for us, as we were emptying a relatives flat and needed the use of the car daily. All of the staff were friendly and helpful.

Not too much of a problem for us but the TV had very limited channel availability. More clothes hangers in the wardrobe would be useful as would hooks on the back of doors for hanging coats etc.

The receptionist Simona warmly welcomed us when we arrived and she gave us plenty of advices about the city, what to visit, where to eat and she has been very usefull to us, from 1 to 10 she is a 10!! Thank you Simona! Breakfast is good with a lot of choises, even gluten free breakfast, and the quality of the food is good. You can chose between sweet or savoury breakfast every morning. The only advice is that it would have been nice to have some typical food from UK like scones :) The bedroom is big enough, very new and cleaned. Big windows but you cannot open them. The hotel in general is very well mantained and the position to the city center is strategic. Arriving from the airport is very easy with the tram and there are also supermarkets very close.

It would have been nice to have had scones for breakfast. In-room windows cannot be opened. No fridge in the room. While sleeping, every time you turn in bed, it is making noises that sometimes are waking you up.

The property was lovely, beds comfortable and helpful staff! We had a lovely time and everything was really clean and it wasn’t too far from the station which helped a lot!

There was a few little things that were an issue. The water pressure in the shower was terrible, it took ages for us to wash shampoo out of our hair as the pressure was so low. The sink was also very bulky and you had to lean really far forward to brush your teeth and the tap was very close to the back of the sink which made it harder to wash your hands. It was noisy some nights with students or younger people running around and playing music late at night. Wasn’t too bad and they did stop but it did happen on several nights. The breakfast although lovely did have a few issues. The croissants were never out and every morning I had to ask for one as they weren’t available . The hashbrowns didn’t taste very fresh and could have been nicer.

Very welcoming staff. Check-in was quick and very straightforward. Relaxed atmosphere. Clean and tidy. A wide range of food and drinks. Breakfast was lovely although the sausages were sometimes a little dried up under the heated lamp. Bedroom was nice, clean and tidy. Ensuite bathroom - body wash, shampoo and towels included. Shower was great. Hairdryer was also included in the room. Beds were comfortable. Upon checking out we were able to leave our bags in a safe locked area only accessible by staff whilst we explored more of Edinburgh on our last day. Overall we had a great stay at the Hampton by Hilton Edinburgh West End. I would definitely recommend this hotel and will stay again hopefully in the near future.

The twin beds were comfortable but creaked every time I turned in the bed. Mattress kept sliding from the base. The air conditioning was a little noisey and kept me awake most of the first night. I'd much rather have a window to open than a sealed one. There was also a building site across the road, not a great view but it didnt really bother myself and my son as we were out most of the day anyway. I personally found the walk into the city and up around the castle a bit of a distance as I have a bad back (had painkillers to hand) but enjoyed the sites, Christmas markets and beautiful shops enroute. (About 20-25 minutes walk). A great range of food for breakfast although the sausages were sometimes a little dried up under the heated lamp.

It was clean and modern. The breakfast was very good. The staff were very helpful in organising disabled parking for my husband In general the staff were extremely helpful.

I did not like the accessible bathroom. Although my husband is disabled he does not need an accessible bedroom. Presumably we were allocated that because we asked for disabled parking. The walk from the car park to the hotel was difficult for my husband as there is no access from the car park. We would have liked a luggage trolley to take out suitcases to the bedroom.

Great place. Great location. Great breakfast.

Price a little high.