Very clean hotel throughout the entire property with old world charm. I loved the artwork displayed in the corridors and the room itself. The location was excellent! Only a five minute walk to the train station with restaurants and stores a few steps away on the street the hotel was located on. Located perfectly in central Firenze about a ten minute walk from the Duomo and fifteen minute walk to the Ponte Vechio. The breakfast room was beautiful and the women working there had no issues when I asked for my Espresso Dopia or when my wife asked for ice for her iced tea. I would definitely stay here again.

Only one small complaint, I had to leave to catch a train to Rome and the woman at the reception desk acted like I was invisible. She answered the phone twice while I was trying to check out leaving me waiting for much longer than any hotel I've ever stayed at in my life (it almost seemed intentional). It took somewhere from ten to fifteen minutes to check out. I almost missed my train (made it with a few seconds before the door closed) If I stayed here again I would allow thirty minutes to check out to avoid this situation.

The air conditioned room was gorgeous. Traditionally furnished with everything we needed. It was super cute with very much needed air con which worked seamlessly. Our room - 310 - was on the top floor and you couldn't hear a peep from outside or from any other room. Bliss! The breakfast was fantastic with great quality food and the staff were welcoming and lovely. The location is exceptional. Everything is walkable and the area has some wonderful restaurants. We highly recommended Ciro and Sons for a fantastic meal. We are definitely returning to Florence and won't book any other hotel.

Nothing!

The hotel is exactly as pictured on their site. The hotel is very close to the train station that you can literally walk to because its across the street and 1 block away. We caught a taxi and laughed because it was a waste of money it was so close. The location is perfect for all of the monumental sights. The statue of David is about 15 minutes walk away.

The only issue I had about Florence, was the smell of the sewage throughout the city. It's terrible and I was surprised for such a lovely city, to be so smelly. As for the hotel, the waitress/server (an older woman) was not ppl friendly. However, the other older woman clearing and doing the dishes makes up for the rude lady with her kindness and sweet personality. Everyone else we came into contact with was very pleasant. I'd definitely stay here if ever visiting again, and I'd definitely recommend this lovely hotel to stay.

Location was excellent. Easy 15-20 minute walk to the Duomo and other sights. Mercato Centrale with wonderful shops & restaurants is a 5 minute walk. Large room with comfortable mattress. Spacious, modern bathroom with rain shower head and good water pressure. Room cleaned daily with fresh towels. Minibar with a few drinks if you want/need. Decent breakfast with very good coffee and plenty of traditional Italian pastries & cakes plus cold cuts, cheese, yogurt & cereals. Despite being in a central location it was very quiet. Friendly and helpful staff.

The hotel is super pretty, love the vibe and interior decor! The staff was super friendly and always available, they were so so kind to keep our bags even after check out and there was always someone at the reception. Breakfast was very nice and staff really great to chat to. Highly recommend, we'll be coming here again for sure! Also location is super great, within walking distance from the train station!

It's hard to find something bad about this hotel, it was perfect! If I may, perhaps the only small thing was the absence of a bidet.

Conveniently located near train station with lots of restaurants within the street itself. Hotel offers free refreshments for guest, (and of course, umbrella) Accommodating and friendly reception, polite and attentive housekeepers. Toiletries are well provided (including slippers and good dental kits). Room is clean (even the towel rail! 👏). Fast check in and out.

Although we are EU residents, we were still asked to present our passports upon check in. During the first night the room was very cold even if the temperature setting is at 25. A construction was also on going, thus noise is unavoidable. The toilet drainage gets a little bit smelly.

The location is amazing. It's so close to the train station and all the sights. The staff was so kind and friendly.The breakfast was very good with lots of variety, and the hostess went above and beyond to make sure everything ran smoothly. I asked for an iron and was given one promptly. Great air conditioning and comfortable room. We travel internationally about 80% of the year. The atmosphere in this hotel is so different from most places we stay. The staff actually seemed quite happy and all were very kind.

This is a consistent issue in most places we stay. I wish they would have more hangers in the closet.

The hotel is very close to the train station SMN 5 min walk from it that makes it easy to visit other cities.we visited pisa and bologna.it is also close to city center ,duomo, mercato centrale and almost to everything in 30 minutes on foot.we walked everywhere.Via Faenza is a lively and safe street with many shops ,trattorias cafes and we enjoyed walking down this street. the staff is very polite from the lady in reception to the ladies in breakfast room.we had a wonderful spacious room with comfortable beds and modern bath.it was very clean and quiet.the breakfast is excellent with fresh and delicious food .we really enjoyed our stay and we will choose it again next time we visit Florence !!

Nothing to complain.

The room was very comfortable and beautiful, the painting on the ceiling was very cute and perfect with lots of angels. Everything was completely clean. The air con was working perfectly when I arrived and during all my stay, and the breakfast was a great surprise! There were great options savoury and sweet, everything was very fresh and well organized. The breakfast room is rustic (I love that kind of atmosphere) and beautiful, so it was an amazing experience! I was in Italy for 20 days and I was really surprised by all the details and quality of this hotel. Great location in a quiet area. After checking out I could leave my suit case in a locked room so I could enjoy a few more hours in the city. Thank you :)

We fancied everything starting from the entrance hall ended to service, First of all the location is superb you can find anything near you, restaurants, cafes, souvenir shops and groceries. The staff was very warm and welcoming they have helped us in everything we asked for, kept our luggage, gave us needed facilties and they were available 24/7 even on the christmas eve. The room was fabulous, everything was sparkling clean and fantastic, in the room we could find everything we needed for one night stay, the beds and pillows were super comfortable and in the room we had the access to netflix and disney+. Thanks to this hotel our stay at florence was fierce, hundred percent valuable for money and I am definitely coming back there.