Location was great, easily walkable to everything - and the rooms were quiet

One of the reasons we didn’t Airbnb was because we wanted to have a lounge area with drinks after we put the kids to bed but the bar shut down (like kicked us out as drinks aren’t allowed in the rooms - even private ones) at 10:30pm . It felt rushed and unnecessary. We would have gone elsewhere but didn’t want to leave our kids and the website hours posted were till midnight. Also the pool didn’t open till 4 pm.

Plus Florence is listed as a hostel, but it exceeded BY FAR my concept of what a hostel is. It had 2 indoor common areas plus 1 outdoor; A bar; Indoor and outdoor pools; Coin-operated laundry facilities; A gym; A 2-tier terrace, and onsite breakfast options. Some floors also had vending machines with beverages and snacks. The facilities were safe. Parking is also offered at an extra fee, but limited in space, so book ahead. None of these I know about ahead of booking. =P We managed to book a private room for 2 (2 single beds, but we were able to just join them together) with a private bathroom. The room is small but very adequate for a short stay such as ours (2 nights). The shower was very nice, with adequate hot water and good pressure.

Nothing! Would be great if it was a bit cheaper.

I booked a bed in a 6 person female room for my college age daughter who was attending dance classes in the Oltrarno neighborhood during the summer in Florence, and I wanted a place for her to be closer to the city's main attractions. This was her first hostel experience and she was anxious at first but ended up thanking me for arranging her stay here. The facilities are older but very nice, she liked the coffee and food at the restaurant and found other good places to eat nearby. She could walk easily to all the places she wanted to go as well as have access to the city bus and the tram. She also met several other people and is now acquainted with new friends from all over the world!

Be aware that between 2 and 4 p.m. during the summer, you may have to take a number to check in, so be prepared to wait for a bit. Doing laundry can be as much as 10 Euros for a load of wash and dry.

5 euros for croissant/coffee/juice OR 10 for the buffet breakfast. Wonderful facilities including terrace.. pool... common rooms. Beds were comfy considering it was a back-packers. Oh and it was super clean too. Including the bathroom. Very economical too! Oh and the events you guys ran were really cool. Well done.

I know it is a large hostel and staff have a lot of people to check-in. It just would have been nice if the hostel/city was explained a bit more when you checked in. I felt that I had to try and figure this all out myself. Even if you guys wrote an info page that you gave to people at check-in to read through (if not enough time to explain).

It's cleanliness, behavior of staff very helpful once I gave mistaken 20 euro to laundry machine and it not permitted but one of the staff came with me explaining how to use and also gave back my money . Completely worth of money . Definitely stay again next time.

Only one thing that common kitchen area closed around 10:30 if I want to use it later it's not permitted. I've stayed lots of hostels in different countries but most of them allow 24 hours access. So according to me I just disliked me. Overall it was a great experience.

We had an excellent stay at Plus Hotel! Our room was comfy and the bathroom clean. The rooms were also cleaned every day. The staff was friendly, checking in and out was very easy. The breakfast buffet was good, you had an assortiment of foods to choose from like croissants, eggs, bread, cakes as well as fresh fruit. The indoor pool and sauna were a very nice perk to have. As was the rooftop terrace where you could relax and see the whole of Florence. Location is good if you come by train from the station Santa Maria Novella, only a 10minute walk. City centre was only a 15 minutes walk and you were at the Duomo...

We had a room on the side of the road so traffic could be heard but this was really only a minor inconvenience.

You need to pay extra for breakfast but it was so good

It was overcrowded and a bit noisy. The security girl was so rude

Staff were warm and welcoming and always eager to help.. Breakfast had a great choice and every item was always available regardless of the time you were getting breakfast. Dinner was lovely. Although work was ongoing it was minimal disruption and maximum consideration to guests. The entertainment was fantastic the two gents on Sunday night were amazing.

Having the wash hand basic in a separate wash room from the toilet room. It is not very sanitary as door handles are used before hands are washed. Also having the toilet wall is so close to the headrest of the bed was uncomfortable as every sound could be heard with ease.

I stayed in a female only room. The bed was very comfortable and the sheets were clean. A towel and soap/shampoo was provided which was great. The bathroom was very clean (was cleaned everyday) and had a bidet. Very spacious room and bathroom which large lockers for my carry-on bag. I recommend a chunkier lock as a thin one may not allow it to close. AC was always on and at a comfortable temperature. Did not use the pool or go to the bar. One of the staff spoke Spanish in addition to Italian and English. Not too far a walk from the Firenze S.M Novella station. Luggage can be stored before check in and there is security for it and a locked door.

Check in near 3pm took forever (why are there only two people at the desk?). The room requires a card to be inserted for the lights in the room and bathroom to be on. This made it really annoying when you had to leave and take your card. I accidentally left a girl with no light when she was showering because I had to leave, which is terrible of course.

considering the fact it is a hostel, it is a very good 'hotel' when you book private room. It was really clean and the toilet really new. They even offered shampoo and body shower. location was really good. overall satisfied.

it is a very big hostel with a lot of rooms, which means in peak time you couldn't take the elevator because it meant waiting for more than 5/10 minutes... there was only one plug for charger in the room and one in the bathroom. not sure how it is in bigger rooms, but being two meant one should charge in the bathroom. Also, breakfast was ok (paid separately) but if you wanted a coffee you needed to pay for it. The one included was really awful and I know they are never the best in these hotels, but it was the first time it happened that I could not even drink it and that is why I'm mentioning it.