The room was very big. The bathroom was huge also. Room was very quiet. The breakfast was very nice. Eggs, bacon and a selection of bread and cereals. Coffee available cappuccinos and espresso which were really good. The lady making the coffees was very nice and even made us a second one.

On our first day the room was very very cold. On the temperature gauge it said the room was 14 degrees. When we asked at reception if the room could be heated up she said the only thing she can do is offer us an extra blanket. Which didn’t feel very clean… The douvet on the bed consisted of one of these blankets and a sheet. When we arrived back to the hotel the second day the heating/cooling system seemed to be on which was good as we no longer had to be freezing in our room

Clean, nice good quality bed sheets and towels. Good breakfast and polite staff. Close to train station and sites.

The hotel was very good except unfortunately with 35C: The air-conditioning was not good, it was below window behind curtains, more like a ventilator and unfortunately in the summer with 35C outside this ventilation did not do the job, it was difficult to sleep bc it was very hot in the room, even though it was on max force it never cooled down the room below ca 27C. This was the only drawback with the place.

Lovely hotel in a very good location. Close to the train station and within easy reach of all the city attractions. The rooms were comfortable and spacious. Lovely bathroom with a large walk in shower. The breakfast was good with everything you need for a day out in Florence. All the people working there were very friendly and helpful. Nothing was too much trouble. Would definitely recommend.

Nothing could have been better. Everything was perfect.

The junior suite in backyard was extremely comfortable/ plus access to backyard all the time. Layout was nice. Breakfast every morning was good. staff was very helpful and cheerful. Location was good for a walk to the station or to duomo.

When it rained, there used to foul smell from the garden sometimes. While they had a aircon system installed we and staff couldn’t figure how to operate it. Lastly the table chairs in sitting area of suite, while fancy and very useful, seemed impractical for kids as chairs kept moving. The kitchenette was not supplied by usual like cleaning cloth/ dishwashing supplies/ tissues. However hotel provided it when requested.

The room is clean and comfortable. Our room's toilet is a bit small, not sure about the others. The bed is comfortable to sleep in. The breakfast was good, serving continental breakfast and the coffee was nice. The staff makes you feel welcomed, and they are very friendly and nice. The Hotel also allows you to keep your luggage at their lobby even after you have checked out. The location is quite near to the main train station, about 10 to 15 mins walk.

Breakfast Lady was courteous and very attentive always willing to help. Location was very convenient and close to main attractions. Main door locked at night with a person on site to open if needed which felt secure.

Breakfast could have had more variety. The bathroom set up can be uncomfortable and the floor is always wet as there is no shower door. Cleaning could be better as there was a lot of dust in the bedroom as well as the bathroom. Bed could be better as it was very hard.

Super location. Not far from the railway station and close to tourist attractions, restaurants, shops and bars. Great 3 bed garden suite. Lovely garden. Good breakfast in a delightful breakfast room. Very helpful reception staff who booked a trip for us. A lovely Italian hotel with charm rather than a chain where you could be staying anywhere in the world.

Nothing, perfect.

everything - Court yard is a great touch!

I am used to an american breakfast. There are alot of sweets in the morning buffet. I would love more to see more savory foods. But, that is just me. Maybe the coffee girl could bring the coffee within the first 5 minutes of ordering not 30 minutes later. I think she might have ADHD. No offense. But, my coffee is very important in the AM. But, everything else was perfect. The night shift main attendant is amazing! Funny and loves americans from California and New York. Hope you get to visit with him on your trip to this hotel.

We stayed here for 3 nights. Staff was excellent and friendly. Helped us find restaurants in the area that they enjoyed. They also asked if we needed tour suggestions, but we already had things booked. Our room was clean. Breakfast was basic but good. My husband loved the fried prosciutto every morning.

Everything is a bit of a walk to get to and the neighbourhood seems a bit dirty, but everything is still walkable. We walked from the train station to the hotel and spent the 2 days walking and exploring.

The breakfast area and the options were simple yet fresh and there were options for all tastes. The coffee made fresh when you sat and the waitress was attentive to all our needs.

The area is a bit run down and at night it felt unsafe to walk, yet we didn’t experience any problem.