The location is great, walking distance from every point of interest in the old town.

For the price (~€300/night), the apartment was disappointing. It lacked basics like water glasses and a kettle. The bathroom was small and outdated, and the space overall was cramped, with no storage or towel racks. It was cold at night, and although there were two AC units, there was no remote or way to control the temperature. Not sure if this applies to all units, but ours didn’t match the price point in terms of comfort or service.

a convenient location, very close to the train station. it's so close to the train station, that I once booked a connecting train ticket, which has a connection at the Firenze SMN station for 45 minutes. In the morning I checked out but left my bags in the hotel, and went on to my trip; when coming back, I took the connecting train, use the connection time to go out of the station, pick up the bags, then go back to the station to continue my journey with plenty of time left. Staff is very friendly.

None

Well located in a walking distance from train station and historical city centre. Staff were kind and friendly, good lounge space and comfortable room. I recommend this place as a good option in Florence.

Walls are thin so it can be noisy, but I have managed to sleep. Also the window of my room was located above their internal smoking area so I couldn't let it open otherwise the smell of cigarette was all over the room. Would be better if they didn't allow people to smoke in the internal courtyard.

The location was excellent, the staff was very friendly and helpful, and the room and all of the common areas were cleaned to an outstanding level every day. When you book 1st class in trains, you often need hard copies printed to show your reservation. I would receive the email from Rail Europe and forward it to the hotel and the staff immediately printed it for me. The front desk staff and the maid who cleans the building makes this a desirable place to stay in the city of Florence Italy.

I couldn't get the safe to accept a password. The TV didn't work.

Staff was amazing. Excellent location close to central area

Basic hotel

Great location that's a short walk away from many attractions in Florence. The staff were friendly and helped us with any questions. Cleaning was done every day and very hygienic. Comfortable beds, big rooms. Outside is a busy street but if you shut the windows you won't hear it.

Rather expensive

I liked that the property was close to the train station, that the staff was friendly and available around the clock, and that it was within walking distance to all of Florence’s best experiences

If there was one thing I didn’t like about the property it was that you could hear slamming doors in the hallway as people would come in and out at various times of the day/night

Location, location and location.5-7 minutes walk to Novella train station and tram.All our tours (Cinque terre and Siena/Pisa/San Gimignano meeting point within 7-8 minute walk from the room.Decent size room for 4 people and daily cleaning.Everything you need is within 1 minute walk or just outside the hotel.Duomo is 7 minutes walk too.We never have to use taxi including from train station to hotel with 1 large suitcase and 4 carryon bags and 2 bag pack.Overall this is an excellent value for the money and hotel staff was also very friendly and helpful. Need to go at 340 am to the airport and they called the taxi right away which came within 2 minutes. (FYI: Extremely difficult to book taxi 24 hrs prior especially if someone needs to go early in the morning to the airport.There is a direct tram service 5 minutes form the hotel but starts at 5 am.We also try to book private transfer which was expensive and again not available.So just call the taxi from the hotel prior to your departure with no hassle and try not to use the app taxi or reservation because they can cancel anytime).

No breakfast but it is not a must either as there are tons of places around to eat for breakfast anyway.

The staff was extremely helpful and welcoming. The location was very convenient

The only thing I didn't like is something they can't control... The temperature of the water in the shower fluctuated to very hot then back to the desired temperature. Otherwise, everything was great

Hotel Eden is a good and convenient hotel near the center of Florence. The check in and check out were very smooth, and the staff is kind and helpful. A/C worked well and shower pressure was great. It is a great value if you want to be near the historical center - everything is easily reachable on foot. Also, lots of restaurants and bars nearby.

For the price, this hotel is good and clean - but you cannot expect more than basic furniture. Everything is functional but not fancy nor super comfortable. If you come by car, be aware that parking nearby is only in paid lots - around €20-25 per day. Overall, not bad - it is Florence after all.