Beautiful, large property with many downstairs common area rooms for relaxing. There is also a large outdoor groups that is upkept beautifully and gives plenty of options for morning strolls, cocktails, and conversation. The staff is exceptional and very very thoughtful. The rooms are old-school but comfortable and give a feeling of authenticity staying inside a historic charter house.

They have a restaurant on the property and the food is good but the menu is quite complicated, there aren’t many simple and easy to eat dishes. Because it is about 10mins outside of the city if you need food at night you have to use the restaurant. I wish they had a simpler lunch or late-night menu with basic soup, pasta, salad etc.

A gorgeous old monastery with amazing grounds with a beautiful swimming pool. The rooms have been thoughtfully decorated and are super comfortable with all modern amenities. Be The restaurant is outstanding both for dinner and breakfast buffet and the staff are next level amazing and very personable. Because it’s a small boutique hotel they know each of the guests. We had an incredible 4 night stay. Would much rather stay here with the beautiful aspect than in the old town as it’s a quick 10 minute drive in.

In a word everything

Our stay at Certosa was nothing more than spectacular! We had to make a last minute change to our plans for our homeymoon due to weather and chose to come to Siena and stay here and what a great decision that was! The property is beautiful and just magnificent! Michelle and the whole staff at Certosa are amazing, we felt that every single need we had was covered. Whether it was transportation, food or activities to do the Certosa team went above and beyond! It was 5 star service across the board and was a perfect end to our honeymoon! I cannot recommend this place more — it made our stay in Siena truly the best and hope we can visit again in the future!

Nothing.. this place is truly amazing

The property itself is beautiful and a little quirky. My room was gorgeous and very comfortable - the shower was so lovely! Great restaurant also with an interesting menu. Breakfasts were also very good. What really made the property stand out though was the exceptional service. Pre arrival I had been in contact with Alessia and Paula from reception and they were just as lovely in person as they were over email. Every member of staff was so friendly and charming, but I have to give a special mention to Antonio in the bar - what an amazing guy who embodies fantastic customer service - and he makes the BEST hot toddies!! Already looking forward to my return! Thanks for everything!!

Nothing!

The property is stunning and set in a most beautiful Tuscan location. The history of the property , having been a Monastery , is really interesting.simply gorgeous Tuscan architecture , with its own beautiful working church within the building. The most wonderful part of the experience was the staff, lead by Michelle who is the best example of how to make guests feel special and like friends. Nothing was ever a problem. The masseuse was also amazing The food was delicious All in all , I would say without being over enthusiastic , that this had been the best hotel experience , for several reasons , that I have enjoyed. Chas McShane

Nothing

The premise and the scenery are breathtaking. It is the ideal sanctuary for a few days away from pollution, noise, and crowds. All within a very reasonable price. The staff was kind and welcoming which made the stay feel so homie. Also, great music taste around the premises(and the staff was so kind to share the Spotify playlist). Dinners at the restaurant were quite good & you have the option to modify the dish to your liking. Cute friendly labrador wanting to be petted is a big plus for dog lovers too. All in all, I had a lovely stay. Would like to come back. Keep up the great work! If I had to be picky - perhaps an upgrade of the mattress would be worth it.

From the stunning grounds and room tonthe front desk staff, most everything was perfect.

There was some uneveness in the support staff(housekeeping). The main disappointment was that the hotel plays music much too loud. The music could be heard in our room until late in the evening. Music should remain in the background in such a setting. The staff should monitor families with small children to ensure that there is no disturbance to guests. We had children shouting outside of our room.

Our experience here was magical. This was my favorite hotel experience of our Italian travels. The grounds were gorgeous, and the staff were charming, accommodating, lovely people—real hospitality professionals well-suited to their careers. The breakfasts were delicious, and the environment was idyllic, complete with a wood fireplace amidst an enormous spread of choices. Nights drinking wine by the outdoor fire pit, laughing, and reconnecting with friends made for the most beautiful memories. And board games in a well-appointed sitting room provided entertainment on a stormy, albeit cozy evening. We hated leaving here.

The bar menu options could be expanded. Perhaps we were spoiled with amazing pizzas from around Tuscany, but the pizza from the bar should be skipped. More beer variety and bar menu options would be appreciated by the guests spoiled by the rest of the amazing hospitality.

Firstly we want to thank the hotel and all the staff. This was the most luxurious hotel we have ever stayed in and we are very well travelled. From the greeting to the room to the pool, to the cleanliness to the staff everything was perfect. Nothing was too much trouble and the whole focus of the staff was to make the guests happy, which we were. We had a suite and it was stunning. Very large, clean and serviced daily. My son slept on the sofa bed and it was probably the most comfortable sofa bed we have ever known! The bed in our room was huge and very very comfortable. Plenty of storage space for clothes etc and everything you can wish for waiting in the bathroom with a huge shower. The food was exceptional and our visits to the restaurant in the evening left you wanting for nothing. The wine list was exceptional too. We really could not ask for more and wish we had stayed another night or two.

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Wow, what a hotel! The experience was absolutely unmatched. As soon as you arrive, you are looked after. Welcome drinks with stunning views, breakfast choices were endless, the staff were beyond helpful and friendly. Concierge booked me a massage and went above and beyond. The grounds are gorgeous, the room was beautiful and the experience was 10/10.

We didn’t rate our dinner in the restaurant as the food was a little lacklustre, but the endless wines made up for it, as well a high standard of service!!