The location was really good

The booking in for the pool. It seems silly only one family can book in at one time. Having to ask every time we wanted to use the gym

The staff are very well trained. Very efficient and alert in all departments, without being over intrusive. The hotel felt calm, peaceful, secure, safe. The location is ideal for all central Liverpool events. Our twin room was a perfect size to move around comfortably and with all the necessary amenities. On floor 10 so we enjoyed wonderful views over Liverpool rooftops and of the Mersey and Wirral. Excellent free WiFi. Good bar area to meet up with friends. Very good breakfast with a variety of hot and cold food and very tasty croissants.

All was good on our visit. No complaints at all.

Great place to stay in Liverpool. ! Ideal ! Excellent location near everything Upon getting there we were very hungry after the kitchen had closed but Thomas was very nice and did his best to talk to the kitchen who promptly obliged and made us an excellent pizza . Next morning there he was to greet us with a welcoming smile at the wonderful breakfast buffet , full of energy and willingness to accommodate . Mathias also at the reception was very good and helpful as well . Room was good sized and bed was comfortable . All the staff we encountered were excellent. Breakfast hash browns , croissants & pain au chocolate were superb Highly recommended

Nothing

Great hotel in a great location

Cashless hotel, On check in night my card providers system crashed and no cards were working. I had cash to pay but it wasn’t allowed. The man on check in was very helpful and understanding however we had to ring family to use a card for the 1st night and wait for our card to work the next day as we were staying for almost a week. Thankfully we could arrange for a card that night but if not we would have had no hotel. Cashless society’s won’t work if technology goes down. It will make me reconsider a cashless hotel again.

Central location, swimming & leisure activities, bag storage, live entertainment, quick lifts, umbrella hire, clean rooms, comfy beds

Lack of information on check in re 1)use of pool -ie how to return to pick up access card, 2) breakfast times & location, 3) what was on in the evening. We had asked for a city view, to which we received a confirmation email confirming our request. However we had no view, in actual fact our window looked directly at an empty building which was disappointing.

We’ve stayed here numerous times. Staff were brilliant and so helpful. My mum took ill and we asked for some help, they couldn’t have done anymore. Nice atmosphere. Breakfast was fantastic. Reasonably priced but could put a promotion on for multi day stays. Love that it’s pet friendly.

I’ve stayed here numerous times before. I prefer Novotel but switch to Premier Inn Albert Dock or Aloft. I looked to book Novo for only 2 rooms, same headcount, the month prior. Cost was almost £1200. I booked the PI instead. I then booked Novo just a week out because I got 3 rooms for half the price I was originally quoted for 2 rooms.

Great location for rail travel, evening and day activities

Check in was a disaster. We arrived at 2.15 and were told to return at 3. We came back at 3 and there was a huge queue. We finally checked in at 3.35 and by then the queue was out of the door. The reception staff were doing their best but there were only 2 work stations. Given the popularity of Liverpool for weekend visitors I am sure it's like this every Friday. Why not remodel the front desk and increase the number of workstations.

The location of this hotel is everything, just around the corner from the main shopping area and an easy walk to lots of different places of interest in the city. The room was clean and comfortable. There is a nice bar downstairs. We didn't use the pool or the restaurant but others spoke well of both. Staff on arrival and checking out were friendly too. The q park is right next door to the hotel too, and we got a great rate for the 2 nights our car was parked there.

A tiny thing but no conditioner in the shower, which is unusual these days in hotels, but thats all!

Everything was very good, until… I entered the toilet… Small, nasty with a horrible tatty door, which did not match the lovely decor in the rest of the room!!!

I have stopped at the Novo hotel on previous occasions, which is why I have been generous.. Unfortunately, we tried to order room service, the chef was sick.. ( you should have back up) We wanted to order drinks at the bar on the Saturday morning @ 11:30am, unfortunately the bar wasn’t ready to serve 🥹 Myself and my family were attending the arena, Liverpool were playing at home, so overall I was disappointed to introduce them to the Novo on this occasion

It was lovely room to stay in .lovely staff .lovely restaurant to eat .Nice bar .and nice atmosphere. In hotel best place have stay in a hotel I will be going again first time going was bods lovely every minute we was gutted when we left we didn't want to go home it felt like .on holiday .it was so relaxing. And pool was perfect and the gym was good I will 100 procent stay here this is my favourite hotel have stayed in have been to many and nothink is like this boss hotel to stay now I want to go all the time now since I first visited here I live in liverpool myself round the corner from hotel it felt like home and will defo be returning to this hotel again thank you very much

Nothink we were so happy from when we first arrived to when we left there was nothink up and we loved it and will return again best hotel in the liverpool area if I new this was there all that time I would of gone sooner thanks the bed was so comfy best sleep ever and room was so Honley and cosy and had the best sleep ever we was so gutted we had to leave we wanted to pay for another night lol 😆 and lovely room lovely food nice staff and welcomed and nice pool and good gym