Great location, close to earls court tube station which made it easy to get around the city

No fridge, poor ventilation in bathroom, a lot smaller than we thought it would be.

We have been to London a few times, but we are really glad we chose to stay at Heeton this time. We love that our room was spotless clean, great shower,  strategic location (near Earl Court's Underground Station), lots of restaurants nearby, and most importantly, a functioning air conditioning and TV.

Probably to have iron in our room

Hotel was nice although there was an issue when checking in and I was surprised to hear the receptionist ask why we had booked a family room as we were travelling as a couple, surely it doesn't matter so long as we have paid for a family room?? Room was tidy and clean and very modern, although in place looked a little tired, marks on the walls etc. Can't comment on the food as never ate and as for location was fine for where I was based if you are want somewhere local to Hussle and bustle, this probably wouldn't be you location but 5 -10 mins walk you are in Hyde park or at tube.

THE LOCATION ❤️ especially if you wanna explore the Kensington gems and some parts of Westminster. The diverse staff (especially the girls from Coruña, Spain, Iran, etc) were ALL truly awesome and extremely professional and helpful. 24 hrs reception service The hotel lobby and common area were pretty modernly done and nice 👍 comfortable. Kudos for the free citrus 🍋🍊 water - I absolutely love that :-) The bed in the double room was very comfortable; while tiny I loved the modern bathroom and the 🚿 shower pressure. Everything was very clean. Kudos for the cool policy to offer a free drink if one opts out of the room service for the next day (as solo I hardly needed that - and you can get extra towels if you need them) I liked the street view and it was pretty quiet. The Wifi was excellent 👌 Overall, I enjoyed my stay and would happily return especially for the price I paid.

The room was pretty tiny but if you're not spending a lot of time there, it should work well. It didn't matter to me. There was a strong bleach smell in the room but it didn't bother me that much especially once the room would get heated somehow it smelled less. There was a super tiny hanger but no closet space. But, I'm a minimalist :-) thus, I didn't mind.

The location was great, 2 mins to the metro station of Picadilly and District lines, also, bus no 74 was convenient to go to the shopping areas. Quite a lot of good places to eat Chineese, Vietnamese and Korean food. Very good Vietnamese restaurant right in front of the hotel, at the basement floor. The rooms werw small but clean. They were cleaned every day, towels changed, tea, coffee refilled. Easy check-in and check-out process. The wifi was very vood. A pleasant stay for a full week.

The room was cold, but there was additional heeting device provided, so all good. The windows didn't open, so no ventilation. The room floor had some decline 😊 so there was a feeling of going downhill, or up. But this adds some fun. The decline was not major, the cups did not fall from the table.

The hotel is in a very good location with many bars and shops, as well as close to Earl's Court tube station with good connection to many different places around London. Room was clean and had all we needed for a short stay. The bed was comfortable. They also offer several discounts for the restaurants near the hotel. We would like to highlight kindness of the staff, manager Ana Bella, Faima, Ashik, Shanmila and Joy who were really supportive and friendly, especially Ana Bella who helped us sorting out a private issue we had with an event ticket seller. She tried her best to help us solve the problem. We will choose this hotel next time we return to London. Sašo and Miha

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We are a family of five and we stayed at the hotel for four days. We are overall satisfied with our stay, nice, clean, and modern hotel. We were a bit disappointed with the room for not being bright enough and having a frosted glass window and no view. We stayed in a triple room with three bunk beds, and we could really use a couple of chairs and maybe a desk or a table. Great location, very close to underground station and bus stops, cafés and supermarkets.

The location was great, Kensington really isn't a boring neighbourhood and the tube station Earl's Court Road could almost bring us everywhere with a single tube ride. The staff were more than friendly, the rooms were clean except a broken doorhandle on the bathroom door but we didnt mind, it was not an annoyance. The daily room cleaning was very nice, we showered daily so getting fresh towels daily was a blessing. And the final thing, the 24/7 entry into the hotel was a nice touch because we were out till late most of the days.

It felt like our room was always being heated so when we return from a long day we would be sitting in a hot room and had to cool it down first before we could relax, but just like the doorhandle, this wasn't a big headache

The staff is the absolute gem of this place. They went above and beyond to make me and my sister comfortable. Kind and smiling, they really always helped us. The location is perfect! Close to the underground and at a walking distance from some of the most famous attractions. The room was small but clean. We appreciated the green policy (give up daily housekeeping and get free coffee) and the possibility to have coffee and croissants in the morning. They partnered with local restaurants and facilities to give you discounts.

The heater was a little noisy and we would have appreciated more room for our clothes and toiletries. Not perfectly soundproof but nothing too annoying.

The reception area was great. The location is very close to Earl's Court Station. The Superior Double Room was spacious and had a comfortable bed and bathroom.

Lack of shelves in shower to put soap and shampoo etc. Lack of space to open a luggage without it being in the way of the room. Requested for extra hand towels and reception promptly acted, but cleaners do not replace what there is but only give the default no. of towels every morning, so every time I had to go out and request the extra hand towels. Also Negative: Some towels have some "rust/black" stains. Extra Pillow should be on bed instead of in it's bag/cover on the clothes hanger unit.