Very close to shops and heaps of car parking. Excellent staff.

The room was amazing. A really Big space & the bathroom was too. Very clean. Rooms were clean & tidied up every second day, staff were very respectful of personal items. The location was good too, we were only a 20-30min drive from most places that we wanted to goo, the area is very busy during the day, but still easy to navigate. Also outside smells amazing with all the different restaurants close by cooking

Probably only small issue was TV. There was a Tv though it only had Netflix & YouTube. No free tv channels or anything. But that’s very minor. Everything else was amazing

Aircon was a hit, heated floor & toweling rack in bathroom, room was very spacious, location was good, close to all the amenities, friendly and helpful staff, appreciated the fridge/freezer.

Having to ask for a rubbish bin empty and requesting for clean towels, had to buy our own toilet paper, there's a TV but no access to channels, just Netflix & you tube, parking was hoha, climbing the stairs to get to our room, no info provided in the room about the Lodge services, the bathroom should have been swept.

Pleasant suprise once you open the door to the hallway on level 1. Hallways and Room were super clean and comfortable. Love all the little nature themed design elements. Well equipped. Location- easy walking distance to restaurants and shops, huge room and bathroom, there was more than enough space for the four of us in the room with 2x queen and 1 single. Excellent customer service.

More suggestions for improvements than dislikes. There was a leak in the bathroom sink- didn't affect us too much, but there was a small puddle on the tiled floor underneath the sink with every use, which we threw a towel over. There was no fan in the bathroom, although there was a dehumidifier in the room. Could use with a retractable line in the bathroom. Hard to locate turn with GPS.

Ease of booking. The checking in process was seamless & the receptionist was extremely helpful. Car parking was free. Plenty of eating places within minutes of the accommodation.

There were cars doing 'burnouts' in the large carpark next door during the night. It was ust a little further away from the airport than we are used to, but it was a last minute booking due to travelling to Auckland a day earlier for a next day flight because of predicted cyclone the next day.

We arrived well after the reception had closed yet Shehan the Motel Manager was gracious and accommodating. He even stayed on the phone with me until I secured the motel key he had left me in a lock box. He made it a 5star experience. Family of 5 who were flying out of Auckland the following morning so we only stayed one night.

The location is fine with adequate parking as it shares parking with restaurants and shops however the entrance was on the side of the building which made it tricky in the night.

Wheelchair and disability friendly. Excellent check in process and staff are so kind and friendly. When we asked for anything they responded quickly. The rooms are so spacious and have great big windows for natural light. My room had plenty of storage space, the bed was comfy and the room was soundproofed, which was good as the lodge is on a busy street. My parents and I had a fantastic stay

No dedicated disability car parking.

- Accommodated us for an extra person, after we had already booked and paid - Aircon was on in the room when we arrived, which was nice - Good location to night markets and the places we needed to go - Great checkout time at 11am

- Doors in the general areas (hallway) were quite dirty with finger prints etc and you have to open the doors to get through. (That would be my only suggestion for improvement, otherwise we enjoyed our stay)

Very friendly and accommodating reception. The room was very clean and tidy with all the required comforts.

I cant fault the room. All I could suggest is better signage to show where the reception / entrance is. We arrived in the afternoon, the parking was full and we couldn't make out where to go in. It is in a very busy part of town, this could be a bit intimidating for first time visitors to the area / country.

The first experience with the staff was bad. When I called to ask about the late check in instructions I was told I didn’t have a booking and they were fully booked even though I had booked weeks before and had been massaging them back and forth. However everything after that worked well I got a call back, quick email with accurate check in instructions, room was nice, clean, warm and comfortable. I would stay again.

Staff were not very good responding to messages or very competent on the phone either.