We stayed in the Ambassador Suite. It was very spacious, with a large lounge, dining table, small kitchen, comfy king bed and a large bathroom. The unit was clean and overlooked a swimming pool and had views over a lagoon. The property is located 25 minutes drive from the airport, but with easy access to Auckland CBD. Sylvia Park Mall is 15 minutes walk away. The staff were friendly and helpful and responded promptly and effectively to our requests.

The kitchen fridge froze all our food; staff came to adjust the temperature and our food was replaced. We reported a faulty power outlet; this was out of our way and we asked that it be fixed after we left. While we enjoyed our stay, the room was a bit tired - kitchen drwers out of alignment and cupboard doors in the lounge that did not close properly.

Great location and good parking.

That there was no self laundry facilities.

Clean confortable rooms Good location

Rexeptionist could have provided more information - relied on us to figure out to use qr code in room Could have advised how to access Room has been done up but aircon/heatpump is either in need of a good service or replaced as is very noisy

Room size, view, great location. Booked ahead, the presidential option is a nice big room with a great view. Food was standard for a mid range hotel. no complaints, in fact good value and good servings. As expected for the price point. Nice deep end pool if you're travelling with kids. easy parking and checkin.

A few wee maintenance issues let down what would have been an otherwise higher rated stay- couch in the best room was very stained- we got sheets to cover it, and carpet was wet after heavy rain under 1 window. All the rest was fine, and comfortable. We would stay again, conference centre etc all good, couch stains really should have been addressed by the cleaners prior.

Loved having a bath in our room. The view in our room faced the water and we loved the location. (Close to Pakuranga night markets on Saturday and movies etc.) Comfy beds and pillow. Air con worked well when we checked in. Biscuits to go with our coffee was a nice touch. Lots of towels (hand towels, bath mats and flannels). Checkout was fast.

The customer service during check in. Only the cleaning staff smiled at us, front desk people weren't welcoming at all. Small tight parking. Small TV. Air con started leaking in the morning when we turned it on. Only 1 small rubbish bin for whole room was in the bathroom.

Always a comfy stay here. Kids enjoy the pool. We had a nice view of the water from the 3rd floor.

On check in, the service was disappointing. The lady checking us in was rude and unwelcoming The people prior to us received the same unfriendliness. A bus load of elderly people arrived and a few of them were asking her questions and she was very short and rude to them and rolled her eyes. Seemed like it was an effort for her to answer their questions When she served myself and son, she was very short and rude also. The way she asked for payment was rude to the point that my 11yr old commented.

The room was clean & smelled clean

Mhmm well where should I start 😆 idk but it seems we had a visitor of the non human kind in the early hours of sunday bout 3.30am to be exact which left my hubby a little shook up I forgot to ask the Attendant at the reception if there had been any other experiences with that particular room. Shadow on the wall the feeling like someone sitting on the bed then the tv remote being dropped on his foot, the kettle button clicking off the bathroom door handle rattling then opening and shutting and the bathroom tap turning on by itself other then that yeah was a great facilty

What a brilliant place to stay with stunning grounds & gardens. Awesome onsite dining with large open air deck. The staff were all brilliant, thanks to the professional and fun check in team, the high standard of service from the bar staff (delicious food thanks to the kitchen staff), Housekeeping were also so friendly and professional. Even at check out again the staff were efficient, quick, and friendly. The location is excellent, there is so much to do at Sylvia Park for shopping, dining, movies and tons more. The hotel has a stunning view over the water and the walk around the waters edge is a must do. We didn't try out the pool - it looked stunning, sparkling clean, but its outside and it was a windy cool day, even though it was sunny. Our room was spacious, the bathroom exceptional - bath plus massive shower with all the extras, bed was super comfortable & pleasantly surprised that there were extra blankets without having to ask. Room service food options and hours of operation are exceptional. Love that there was a vending machine onsite for I look forward to my next stay

Suite was large and the furniture was excellent quality - bed, chairs and couch all very comfy, with complementary choices made for curtains, light fixtures etc. Bed made up with 6 quality pillows, and was supportive and cosy despite the classic hotel situation where 2 king singles are pushed together. I was also lucky enough to be granted a generous 11:30pm late check out.

Lots of little things cheapened the overall experience: one of the bedroom doors was entirely off its runner; there was quite a big leak at the base of shower head; the finicky and rather loud air conditioning; not enough cutlery for 2 people and chips in the saucers. It's a shame for the price point.

Spacious bed room & bathroom Comfy bed. Really great staff friendly and attentive. Particularly Katherine , Lana working hospitality at lunch at Reiki conference was Banquet Room 1 Aug 32 & Sept 1 . All staff though were lovely. Great biews across lagoon goid dinner too!

Could be a bit noisy from adjoining room to Banquet 1 during conference . Partitions seemed to vibrate - distracting. I had to ask at Reception for Fire escape protocols - apparently should have been in written instructions in Banquet room but there was just the alarm button .Important these are provided .