Check in was easy and plenty of parking available. There was some renovations happening but they were confined and of no nuisance. Everything was as expected for a chain hotel such as this Copthorne. Location is a couple of hundred meters from the town square which made it easy to walk to.

The rooms are a little tired so hopefully the renovations will ensure the Copthorne is refreshed. While the windows are large and provide a good view, they are single glazed and aluminum framed, so you hear anything happening outside. The main road is offset so the noise is not a major concern.

We were quite surprised by the standard of the hotel, far better than we had expected. The room was one of the best we have had anywhere, not luxurious but very practical, everything worked, it was quiet, the bed very comfortable, and the bathroom was a good size and well appointed. There was construction going on around the hotel with scaffolding, etc, but it was not noticeable inside the building

Can't think of anything

I have read some of the other reviews, they are from people being quite precious about things. Like no treadmill for example, the expectation that this should be in a hotel gym, is very specific, and is definitely a recommendation, but not a complaint. It is a really good hotel for the price, and I have stayed in many over the years, it is better than its overall rating, and you will enjoy it, unless you have very unrealistic expectations.

Nil

Overall experience was fantastic. Check-in and out were easy and speedy. Close to everything, the food, the mall and less than 5min drive to Victoria Esplanade.

Due to renovation, there were scaffolding close by, I was not comfortable draw the curtain while open. And I can hear the noise on the next floor up. It was a bit distracting trying to sleep.

The room with the bath. Beds were super comfy. I liked the location too.

It could be nicer if they catered the buffet or breakfast menu to a lower carb diet/lower sugar diet. Omelette? I see a lot of the clientele were older and they might be in the diabetes category like me. But not everyone does offer this, so that's fair. But just worth raising in case.

Breakfast is always good. The coffee is beautiful! Staff are very professional and polite. This was a much better experience than last time as the decorating has now been completed. Very clean room and bathroom. Bed was incredibly comfortable

No bath in the room, but the shower had good pressure. Not enough teabags for 1 person. Fridge is noisy at night

Found the beds extremely comfortable and warm. All staff were friendly and helpful. Enjoyed the breakfast very much. It was very convenient to walk to the shops and leave the car safely in your carpark.

The only thing that was hard for me with a back that doesn't bend well, was trying to climb over the bath to use the shower, there were no handrails to assist me. First shower i found hard to get out it was high up, and when i went to get out the bath mat slipped on the beautiful shiny tiles, learnt very quickly i had to bend down and hold on to side off bath to get out.

First Impression.. Central to CBD, literally a 2min walk to PaknSave, Burger King and the Plaza. Reception area clean and tidy and warm. Our room felt homely, spa bath was a bonus. Breakfast was very yummy!!

ALL staff need to brush up on their customer service skills. Lack of customer care, service and appearance. Disinterested in being the face of The Copthorne. Dinning room and bar area was not inviting. We found previous guests personal belongings in our room and when we handed them back to reception, the young girl just shrugged it off, very unprofessional.

The room was actually fantastic, bed very comfy, shower great. Very nice for a couple of nights stay, thank you. Staff are amazing kind and positive, nothing a problem. Breakfast great. Hotel is working to improve internal area, maybe this is a start of updating hotel.

slight improvement would be to have a shower rail instead of fixed head and glass shelf instead of metal shelf for soaps, shampoos etc. Air conditioning would be fantastic in rooms especially in summer I would imagine, might be incredibly hard to install through with existing building. Reception chairs and furniture looking tardy. Restaurant area inside looking quite dated in some areas.

Comfortable bed, friendly staff... always a good place to stay.

Not really a complaint... in fact a positive, there was a fair amount of work going on revamping the place, so a bit of associated debris to contend with, but nothing too noticeable and the end result will be a better facility.