Staff was very welcoming and helpful. Isreal greeted us offered to help us with our luggage and told us about the hotel Breakfast was very good. In the afternoon they put out cake and beverages were available 24hrs. The brkt/coffee room has comfortable seating to relax and read in. Staff helped me set up an Uber account and Isreal came and checked on us after we left to make sure our ride had come(it hadnt)so he resend our request and we made to the train on time.. Our experience was very positive, one of our nicest stays in a hotel. Cheerful Staff comfortable beds.

Nothing

Location - fantastic for arriving from the airport via metro, and for exploring the city, especially for bars and restaurants nearby (but with minimal noise from any of these or people passing by at night); Friendliness and helpfulness of all the staff; Breakfast was fresh tasting and delicious; Our room (303) had a balcony overlooking the street which was lovely to take in some fresh air whilst occasionally seeing the funicular trundle past the end of the road. And the shower was brilliant - I didn't want to leave it every morning!

Nothing - everything was spot on. We wouldn't hesitate to return.

I’ve stayed in Bica Suites for the second time. It was just amazing again. Very helpful and nice staff. The best location just in a centre of Lisboa - close to tram and Time Out Market! The breakfast room was cozy and little but very diverse! I enjoyed their juices, yoghurt with fruit salad and so on. The room was very clean and comfortable. :) thank you for the stay. I highly recommend this accomodation. We loved it here and we love Lisboa. See you next time.:) Klara

twin beds pushed together instead of king size bed but we knew it will be like this.

The location was great, very central to many sites and activities. The breakfast was also great, we did not expect the level of presentation and food items that were provided for the breakfast. Complimentary afternoon tea/coffee with biscuits and cakes are served in the afternoon, we found that to be quite refreshing after a long day out in the city.

Being so central also comes with its downside of noise pollution, however that was expected. Our room overlooked the street but we were able to get a good night's sleep with the air conditioner on.

The location is great, the metro station is just around the corner. Lots of nice shops to eat and drink in walking distance. The room was really clean, the beds were quite comfortable and the staff were very helpful and polite. Next time in Lisbon, we would definitely stay there!

Because the neighbourhood is lively with shops, cafes etc, that makes the room quite noisy almost all day. We stayed there late February and Saturday night was hard to sleep. The room has no fridge, which may be a problem for the summer months.

Clean, comfy, quiet and safe while close to most attractions. The staff members are kind and helpful. Our stay included breakfast with a good variety of food. You can also ask them to cook for you. They altered the menu slightly every day. There is a lift tram nearby in operation. It makes such a picturesque scene! Many people come to take photos. The other fun thing is 3 blocks away in the Comoes plaza, there appears to have street performers every night. The three we watched were all amazing. The whole crowd sang and danced around them.

Nothing

Loved everything about this wonderful hotel: We reserved the superior twin room (room 202)& it was beautiful, immaculately clean. Especially loved the spacious bathroom! Location couldn't have been better, smack dab in the middle of the historical center, which was walking distance to shops, restaurants, attractions, etc. It is in the middle of a somewhat steep cobblestone hill but it was a short hill so we had no problem lugging our luggage. Advisable though 1st time to maybe take a taxi because they can deliver you right at the front door. The free breakfast was unbelievable with meats, cheeses, yogurt, breakfast, pastries, coffee, juice, eggs (You can ask staff to cook up some hot scrambled eggs, which were delicious). 5 PM delicious cakes, tea, and coffee too! What made this hotel unforgettable in its customer service was the young gentlemen staff named Ian & his boss! Unbeknown to us our checkout date was Lisbon Day which is the biggest holiday and our hotel was on a street which was party central so no taxi would pick us up to take us to the airport so it looked like we were stuck. Bus/train was severely limited due to the holiday. Ian called his boss who gave him permission to close the hotel down early so that Ian could navigate us hapless tourists through the thousands of partygoers in the streets, helping us lug our bags, to a place where we were able to get transportation to the Airport. Ian & his boss went beyond all expectations and for that reason alone, I would stay there again just for their caring and amazing customer service! Thank you, Ian!

Nothing. Everything was perfect!

Great location and very comfortable hotel. Close to several trams as well as the Metro. It took us awhile to get our bearings, but once we figured out the public transport system, it was awesome. The staff was great and all spoke English. They were all super welcoming, accommodating and friendly. We arrived before check in time and we were able to leave our bags to start exploring. They offer coffee, tea and a snack 24/7, which was a very nice touch. Very clean and does feel like home- their motto. I would highly recommend this place.

The breakfast served is very nice with fresh fruit, yogurt and lots of toppings. Many fresh baked goods, meats and cheeses. Although all of it was great, my only comment or suggestion would be to have more of a variety each day. We stayed at the hotel 3 nights and basically had the same breakfast all three mornings. It would have been nice to have one or two things different. Also having a toaster available would have been a plus.

our room was a large twin room with a desk and 2 very comfy twin beds. the bathroom was very large with a large shower. Lots of hot water. large mirror. The outside =noise is audible but that is no fault of the hotel. Lisbon is a vibrant city even at night. The continental breakfast was very good. A perfect start to the day with freshly baked croissants and bread, hardboiled eggs, 2-3 types of cheese, fresh fruit, yogurt with quite a few toppings, very good coffee and tea. just the perfect amount of food. The breakfast cook with glasses ( i feel bad i didn't get her name)was a sweetheart also. Very friendly and welcoming. The location was also perfect. Easy walk to anywhere! Pedro and the other 2 front desk people were super friendly, knowledgeable and quick to assist if we had a question on where to eat, which train, etc...? Will definitely send friends and family to this hotel.

truly we liked everything, which is rare in this day and age.

Nicely designed, modern, clean and spacious room with a mini balcony. The breakfast was very good with fresh pastries and some variation throughout our 4-night stay. The location is simply perfect. The hotel is on a quiet little side street with almost no traffic but still right in the heart of Lisbon. The famous Bica Funicular is only a few meters away. Countless bars, restaurants and sights are in walking distance. The reception staff was also very nice and helpful! :)

No fridge - would be a welcome addition as there is plenty of space in the room.