The location is excellent. You can go to the city in about 10 min including waiting time with the metro. From that location a lot of buses go to different areas. So it is an excellent location for exploring Lisbon. The staff were very friendly and helpful. I even got a surprise Champaign and birthday cake waiting for me on my bed in the evening of my birthday! The breakfast was all made with fresh ingredients and the rooms were very clean. All in all a great stay!!

The room on the 7th floor was a little noisy. If I were to stay again I would explicitly request a quiet room prior to arriving.

Everybody was very forthcoming and nice. The location was beautiful and as central as you can get without paying a extrem premium.

There was a problem with my shower where it didnt work for a day and over the whole trip the water pressure was really not great. Also the bath tub felt dirty for the first few days like it had a film of some sort on it

Location, very comfortable bed, hard mattress, very large bed, good pillows. Nice view from room. I had very good sleep in this hotel.

Definitely breakfast. Very average and below average for 4* Hotel. Quality of ham, chesse, vegetables, bacon very poor. Overburned coffee. I would recommend to not pay for breakfast and rather have it in some bistro around.

The breakfast was plentiful. Service at breakfast was excellent. Bar staff were very good We had an 8th floor room with a balcony overlooking the roundabout in front which was excellent. The room was large, the bed was very comfortable

The shower pressure was worse than awful. No pressure at all if you had just flushed the toilet or if anybody used the sink at the same time. Had to run the water for a while before even any hot water would appear, This really needs fixing as lets an otherwise 10 out of 10 room down badly.

Location is handy the metro station is right outside and is walking distance to the main town (15-20minutes)

Could of been shown the hotel facilities when we arrived. We only discovered the rooftop terrace on check out

The staff was super friendly and accommodating, both in English and with my bad Portuguese. Room was spacious and clean, as was the hotel hotel as a whole. The hotel is nicely situated, especially since we needed taxis/ubers almost every day to get to where we are going - so not being smack in the middle of the narrowest streets was good. Plus the park next to it has great views and it’s still a walking distance from everything.

The shower was squirting with the force of a thousand suns and sprayed the whole bathroom if you weren’t careful.

The property was the perfect location for walking and being able to explore everywhere Lisbon had to offer. Two particular staff members made our stay unfortunately I didn’t get their names but one man was at breakfast full of enthusiasm and cheer the other helped with luggage and couldn’t do more for us on our stay.

The bed was so hard genuinely gave me a bad back, the hotel was quite noisy inside can hear other guests which wasn’t a problem. A few of the receptionists weren’t entirely helpful. Wasn’t able to use the pool in sister hotel. My husband also emailed ahead and ordered a vip package as a surprise but was placed in the incorrect room. We did get it but wasn’t a surprise when I walked in.

Hotel location is perfect for tourism in the City, near to a central metro station, many bus stops around and walking distance from core tourist attractions of downtown Lisbon. Rooms are comfortable and modern. Breakfast buffet is very good, although I would appreciate some additional options, like an omelette station, more local pastries (pasteis de nata, queijadas, etc).

The Hotel seems to have undergone a renewal but some areas have still a sort of 80s-90s vibe. Some people may appreciate it, however it makes you think the hotel is a bit of a mix in terms of appearance.

Very helpful staff, clean well presented room. Bar welcoming and reasonably priced.

The restaurant was on, our first visit, good, decent sized meals that were very tasty. On our second visit the dishes selected by half our party were decent sized and tasty but the dishes for the other half of our party were quite frankly a disgrace. Tiny - just two deserts spoons of rice and one desert spoon of sauce for each of them does NOT consitute a meal. Strange how staff who speak good English when all is well suddenly speak only their native language when a complaint is made. We would not eat there again.

Excellent hotel, lovely comfortable clean rooms, good beds and great shower. Great location and really helpful lovely staff, we were delighted from the moment we stepped in the door. Jose in particular was brilliant helping us with our bags and to a place we could change, and a great recommendation to LX factory much appreciated.

Air con in room very noisy and it doesn't seem to automatically turn off the fan when it reaches the temperature. In room coffee was terrible, and I love my coffee, but everything else was so good I didn't worry about it.