The tidiness of the common space and the room. The kindness of the staff. the quality of the breakfast the fresh products served in the meals

The lack of a chair and a small desk in the room The lack of face cleaning kit The cleaning personnel not understanding one word of english

Beautiful hotel in a great location, but the hotel doesn‘t fulfill its full potential unfortunately due to a lack of effort from the staff. It‘s the little things that matter: When the electricity partly didn‘t work in our room (the light in the entrance area could not be switched off; some light switches were not working), the first response from the receptionist was more than unsatisfactory. She said we should have notified the reception in the morning already (although it was 6 pm and we had only arrived 1-2 hours prior); then - when the maintenance team wasn‘t available anymore - she said we should just spend the night without proper electricity. Only when we said we wanted a room change she said she would ask the hotel manager for approval. We then got a new room - but one that was already occupied, so we surprised a man in his underwear. No one even thougut of apologizing. The receptionist rather found the mistake by her colleague quite amusing. Also when you enter the lobby don‘t even expect anyone from the staff to say hello to you. Big exception: The restaurant staff (during breakfast) was very friendly.

By far, the street level service of the front desk and wait staff made the experience! Friendly, fun and informative staff. I loved the room size and automatic room darkening shades. Originally I thought I would share the room with my sister, but glad we had separated into two rooms because the bed was set up to be entered from only one side which is a little trickier for seniors. The rooms are so affordable, I'd recommend not trying to squeeze into one room. The elevator never took too long, even though there was only one. I had read somewhere that the streets could be noisy but I did not find this to be the case at all. It was an easy walk to two metro stations, the bus and trolly lines and restaurants, museums and night-life. I was forgetful one day when we rushed out the door and left euro notes out near the coffee supply in the room and it was undisturbed at day's end, which of course gives you a good feeling about a place.

The TV entertainment seemed very limited...ok didn't go to Lisbon for it, but each night the choices were very limited and the signal often failed. The liked the furniture's modern vibe, but being older didn't love how low to the ground the bed was or having to step high up without anything to hold onto to walk over to the window.

Location absolutely perfect. Right in the centre. And also conveniently close to the metro and train station. The breakfast was also outstanding. The staff were very polite. The room itself was my least favourite part. It was perfectly adequate but there was nowhere to sit during the day except the bed. The room is spacious enough to add a chair. The WiFi also cut out a few times during my last evening but only very briefly. What bothered me the most was the room temperature. It was definitely on the warm side and the thermostat didn't seem to be of use.

The location of the hotel is excellent. Modern lobby / breakfast room and cool styling overall. Rooms were modern and had a smart layout. The bed was comfortable and there were a lot of pillows. I have to note that this was the first hotel I stayed at that also had a hairdryer with diffuser. Curly girls and gals will know! The room had a small balcony and nice city views. There generously were two free bottles of (sparkling) wine in the fridge.

My room was a bit hard to find (301), as the way from the elevator led through the emergency door. It was pretty stormy and cold and the cold air blew from the stairway into my room from underneath the door. However, the weather was exceptionally bad, I guess usually this should be no problem. I believe that the room is rather small. I travelled alone and barely fit my suitcase. The breakfast was ok but not super good. I skipped it twice and checked out the cool cafes nearby.

Breakfast was wonderful. Location was fabulous. Right near transportation center, many restaurants and Time Out Market. But the highlight was the staff. Everyone was extremely friendly and helpful with a shout out to Anna, Paola, and Gui. And all the breakfast staff. Will definitely be returning.

The rooms are definitely different. The beds are in a block type form. To be able to lower the window shade, I had to lay across the bed to reach the device that lowers the shade. It would be better if it were placed at the left of the headboard. Also the step down to the bathroom Is sometimes a hazard at night when it is dark. Also it would be nice to have a small chair to sit in. These are not complaints but as a senior citizen would be appreciated.

Reasonable upgrade offered at check-in but no pressure to upgrade. Clean comfortable beds. Great water pressure in the large shower. Fluffy towels. Fantastic smelling liquid soap. Refrigerator in the room. Appreciate the water bottles in the room. Lovely Scandinavian inspired design. Super friendly staff at the front desk and in the breakfast cafe. Delicious breakfast and coffee. Roomy elevator. Location is great as you're right across the street from a funicular and there is reasonable underground parking at the Time Out Market. You can pull your car up front (across the street) to unload.

I'm struggling to find any faults. As we had a rental car, a parking discount might be nice.

The room is so cute! I liked having a balcony room. They offer room service for a fee. There’s an elevator. Note that the check in desk is basically in the restaurant of the hotel. Strong WiFi so I could work remote. The breakfast is amazing. They have buffet style, but then you also get a selection of one main food from a menu.

This wasn’t anything I necessarily disliked, but laundry was expensive, so I went to a place that was a 3 minute walking distance from the hotel and they wash a full load of laundry for €10! It was a great deal.

The location is one of the best, close to so many points of interest and not even a 5-minute walk to the Cais do Sodre metro and other bus stops. The hotel has great attention to detail, very stylish. So is the room, although unfortunately we found it a tad too small for three people. It's fine if you plan to be 90% of the time out in the city. We were very pleased to know that all drinks and snacks in and out of the room fridge were free of charge. The breakfast buffet was also great, the only downside was the somewhat slow service for the drinks (sometimes we waited as long as 20 minutes for two cappuccinos).

The room size (too small) and the lack of hooks/coat racks. Unfortunately, we happened to be there during 2 days of heavy rain and had no chance to hang our wet clothes/jackets anywhere, as the room lacked any sort of hooks or coat racks. We had the same problem with wet towels.

We loved our stay at Independente Bica, and I would absolutely love to visit again. The bedroom was small but comfortable, and I loved how the bar/restaurant area was decorated so much that I want to recreate it in my own house. The staff were friendly and the breakfast was great. The location is fantastic. Close to a main train station so easy to get to and from the airport, but we walked pretty much everywhere during our stay. Even though we visited several areas of the city, many of our favourite bars and restaurants were just a few minutes walk from the hotel. I'd recommend Cosmo, just further along the street, for a special dinner or a nice cocktail.