Excellent modern and brand new hotel in a heritage building . The hotel is opposite Helsinki central train station . The building is connected to city center mall . Lots of cafes of wide choice are minutes away ! Shopping malls restaurants , cafes , museums , the Odi library , Helsinki cathedral and all the important major attractions are walking distance ! The food is excellent , room service for food available in the night . The hotel is going to open a a top floor bar very soon , this bar has excellent view of the city . I liked everything about the property ! The staffs are outstanding ! Check in was easy . Front desk and reception staffs Robert ,Zuhair , Erkki , Jason and Neihanna provided outstanding service in check in check out , city tour planning , restaurant recommendation and any request I made . If I visit Helsinki again this will the hotel I will choose again . Very happy with their outstanding service .

Nothing !

The breakfast is wonderful with huge variety and quantity. Everything is well organized and clean. The breakfast room staff are fantastic. Super attentive and available.

Bar Kupoli was a disappointment. In addition to being full, it was very noisy, making the experience unpleasant. It's not worth paying for an unpleasant experience.

Everything else. Clean, live lobby pianist, very good drinks in bar. Best hotel breakfast in Helsinki i have had. And i have been in over 10 different hotels. The interior was classy and beautiful. It would have been 10, if not these, downsides i mentioned.

Staff should speak finnish, but it was the level of not speaking, i wasn't expecting. Reception doesn't speak, bars/restoraunts doesn't. I believe it's good to provide jobs, but this was ridiculous. All the money upfront+200€ deposit. Never have i seen anything like that. It's normal for hotels to check a little sum, and if you 'forget' to pay or don't want to pay they can take it from your card anyway, but again this was ridiculous and felt really unpleasent. In superior room you don't have enough space to put your stuff. And i would prefer not to live so all my clothes are still in bags.

My room was outstanding, and I've noted the number and room type so I can request when I return! The breakfast was great for its convenience and variety - probably should've inquired about the possibility of having an omlette made by the chef in the open kitchen. Tea selection could be improved/elevated. The on-site spa and gym were marvelous; easily one of the best hotel gyms I have ever used and made it unnecessary for me to seek out the use of a fuller commercial gym.

Nothing substantive to say here. From the moment I arrived through when I left, I felt very welcomed and received the level of attention that I needed.

My partner and I stayed at the NH Grand Hansa hotel in Helsinki for 2 nights. We arrived via train and the hotel couldn't have been in a better location. Just a 5 minute walk with our luggage. We had a very friendly welcome and first impressions of the hotel very good. Hotel room was lovely. Absolutely immaculate and a lovely relaxed colour palate. Breakfast was superb. The choice so diverse with lots of local dishes and great service too. We used the sauna area which was lovely and run with military precision by the spa staff. Overall, a really great luxury hotel in the heart of Helsinki which we would recommend to others.

We had an exceptional stay at this hotel in Helsinki! The location is perfect, right in the heart of the city center, making it easy to explore everything on foot. The rooms are spacious, spotlessly clean, and offer all the comfort you need. A huge thank you to the reception team, especially Simo and Zouhair, for their kindness and professionalism. Their warm welcome and helpfulness truly made our stay unforgettable. The varied and delicious breakfast, along with the modern facilities, perfectly complemented the experience. This is the ideal place for a successful stay in Helsinki. We will definitely be back!

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High class over-night stay right at the city center. Everything was new, stylish and impeccably clean. The room was in good size, excellent bed and a lot of pillows to choose from. Only tiny con was that there were no shoehorn in the room. The staff was professional, though at times a tid bit formal at the check-in. Very friendly and helpful staff at a breakfast area. Be aware that the staff is mostly english spoken, so you'll get smoothest experience if you can speak it. The beakfast was overall very high quality made from fresh ingredients. I didn't visit the restaurant or spa area, so I can't say anything about them. The location is very centric, but the hotel being so new, not all taxi drivers knew the place and it has a bit challenging short time parking situation right at the front entrance. Overall I found my staying lovely, effortless and definitely meeting the standards of 5* with very reasonable price.

The hotel is beautiful. A very helpful and kind staff. My request for a quiet room was not overlooked, i so appreciated that. Beautiful, clean, big room that looked precisely like the pictures. Extremely kind and helpful service. I had a great stay.

Well there was one thing that could be a potential problem for some tourist. During my check in I was charged a deposit of 172€. I was not told this little detail ahead of my trip this in any of the email i received from the hotel or booking.com. What surprised me even more was that the personal at the desk told me i will be changed 100€ and that was not true, it was 172€. It made me relatively angry. Also my deposit was not returned after my check out nor was it returned in the 5 promised days. It was 12 days. For me it was not that big of an issue but for some tourist it perhaps might be?

This is a lovely place to stay for a weekend break in Helsinki. The location is ideal for walking to all the major sites and points of interest, its so central. There is great shopping right on the doorstep, and the hotel bar is great - as is the very cool cocktail venue on Level 7, but make sure you book for that one! The room was incredibly well designed with every inch made useful or beautiful.

I said that this was a good place for a weekend break as the room was rather small for our large suitcases to be opened at the same time (we were on a long multi-stop holiday), I do realise this could have been spotted by me at the time of booking (classic user error, yes) but something for bookers to look out for. This won't affect those with small bags! Otherwise will recommend highly.

Everything!! We were celebrating a special occasion and the whole team ensured we had a memorable time. The location was perfect and the rooms are GORGEOUS. The spa facilities were excellent. Also definitely worth trying breakfast at least once - the selection was the best I’ve ever seen on a breakfast buffet. I really can’t recommend this hotel more.

The only tiny issue we had was on arrival at 1am, it was very unclear how we were meant to access the hotel without a key card - perhaps some instructions ahead of arrival or make it clearer that there is a bell for reception on the digital intercom.