Really comfortable and the maître on breakfasts / the housekeeping staff were particularly welcoming

It lacks a bit of ambience in terms of a common bar area, quiet and discrete in extreme throughout

Excellent location, attentive helpful staff. Good bed & shower. Good breakfast. Interesting decor.

Restaurant lacking in choice and atmosphere. Uncomfortable seating in bar & mezzanine . Sometimes there were no staff at all in bar & restaurant! Pool very small with massive plastic duck in it! Room smaller than expected. Window in bathroom into bedroom, lack of privacy and if you go to the bathroom at night & turn on light , it wakes up the other person. Also only full length mirror directly opposite toilet! No mirror in bedroom ! No pillow menu even though it was on hotel website. Had to ask several times for replacement of tea , coffee & fresh milk.

We had a lovely stay here. Our room "with a view" faced the plaza and I was worried about noise but I needn't have worried, the room was soundproof. The room decor was pretty and the shower super powerful. The staff at check-in were super helpful, giving us tips of places to visit along with a map (we found a super wine bar this way!). The service was excellent and we felt like we had a 5* experience, but travelling out of season meant it was fantastic value for money! Yay for us. Great location for all the sights despite not being next to the river. Very central. We would stay here again.

The hotel's bar was a bit small and lacking atmosphere, but it didn't matter. The room's bathroom had a porthole window which was ok for us but could be awkward for new couples or friends!

Location is fantastic, between all the main areas we wanted to visit. Gym was well equipped. We got a room upgrade and thought the room was lovely. Staff were super friendly. Lobby was gorgeous and smelt amazing! We didn’t have breakfast.

Some things about the room could be improved really easily for little cost - the door lock didn’t work, there were not enough hooks for towels, there was only one soap / shower gel so we had to keep swapping it from the shower to the sink. None of these impacted our stay but they did let the hotel down a little bit and made it feel less luxurious than it did otherwise.

Great staff, really clean, amazingly comfortable bed, great shower, decent breakfast, well located

Not enough hooks in the bathroom for robes and used towels Bathroom needs a heater, or heated towel rail, really cold room and nowhere to dry towels Bedroom needs a mirror near a plug - nowhere to dry hair or apply makeup apart from bathroom - no good if bathroom being used Not enough drawers for clothes - hanging space is fine, but found we had to leave non hanging clothes in our cases Room could do with another chair as there was only one in the room - there was plenty of room for another or even a sofa

The location of the hotel is perfect. The staff on the check in desks were all extremely helpful, giving advice and places to eat and using the map etc. Our room was very pleasant and very quiet. We slept well.

The pool area needed some attention. We are aware that it was early in the season but the whole area was a little untidy and dirty. It would also be useful to know where to get towels from as this was not obvious. We had to ask the staff in the bar.

No bathroom slippers or a chair to sit in-spite of a 5 star hotel

The room was so quiet and comfortable and the location was great

It’s nit picking really, the bar is awful, trying too hard to be different but it doesn’t work, just no atmosphere and our first night there, reception said it closed at midnight so we went for one drink at 11.30 the bar girl refused us and said they were closed, I mentioned what reception said, so she served us, but she just glared at us until we finished, it’s just a very weird bar not good.

We stayed for 3 nights. I requested extra pillows at booking which were provided. Room was clean and bed very comfortable, queen size. Shower was spacious and pressure good. Staff were very friendly and accommodating. We appreciated the little chocolates on the pillow and fresh bottle of water daily. Coffee from pods provided was nice. AC kept room a comfortable temperature. Location is excellent, right by Aliados metro, bus stops close by to access all parts of Porto and close to good restaurants and cafes. We didn't eat here and unfortunately didn't have time to use the pool. Other reviews mentioned lack of space. I think bedrooms are good size. Luggage rack, chair and wardrobe provide enough space to store clothing, especially if you use the drawers and shelves in bedside cabinets.

It would have been helpful to have hooks in the room to hang coats.

Hotel is very nice but small bedrooms and bathroom, although very comfortable bed. Excellent central location and very quiet rooms. Hotel ambience is very chilled and spacious and a nice hotel bar. Ultra helpful and pleasant staff with the exception of the breakfast room.

Breakfasat staff were very slow, hard to get a cup of coffee; not very attentive overall. Ran out of eggs but plenty of pastries, fruit and yoghurt. A pot of coffee on the table would have been very nice but it was all rather manual service.