Location was good, check in staff was nice.

It was way too expensive. Plus $35/a night to park in their lot is just crazy. Nice hotel but would not go back. We thought we would be running behind by a day, I called and asked of we could move thr reservation to the following night and was told we'd still have to pay.

We upgraded to a room on an upper floor with a view of the American falls and it was worth it. The hotel and room were clean and the desk staff were courteous and helpful.

Your website could do better by including the cost of parking your car. The bottom line cost of a night was about 50% higher than the listed base cost as a result of the $35 parking and various other charges. It's hard to compare costs if the parking charge is not listed. Also, a safety issue, the floor in the shower is quite slippery, be careful. The toilet is the "sports" model and is low and difficult to get up from for some (old farts).

Hotel was clean; the room was comfortable and well equipped. Decent view and we were able to see some of the nightly fireworks. Elevator was quick and almost always available at the touch of the button. Welcome cookie was good as always and the breakfast purchased from the restaurant was quickly prepared, well presented, hot and tasty. The bus stop is directly outside so getting around is quite easy if you prefer not to walk the short distances. Would definitely stay here again.

We didn't use the pool and while it did look very clean with clear water, the smell of chlorine was strong as we approached it. Would be a plus if breakfast was included in the price but all in all it was a decent stay.

The view was absolutely beautiful! we were on the 19th floor and the fireworks over the falls were breathtaking from our room. The room was extremely clean and was inviting when walking in.

The sheets on the beds felt like they had been starched. We were also out of body gel for the shower. We received a text from the service desk asking us how our room was, I reported these, and they said they would take care of it. Neither was. We had to call to get gel and if they did change sheets, they were still very stiff and uncomfortable.

Fantastic view, a really good angle looking over the Niagara Falls. Room was exceptional, the bath with the window showing the bedroom was a very cool touch. The lobby is gorgeous, all wood framework giving it a Cabin vibe, it has its own breakfast cafe and bar, along with a fireplace to socialize with your loved ones or other travelers. The spa was relaxing, my girlfriend got her hair and nails done before we both got a massage so it has a good variety of services. I definitely would stay here again, if not every time I go to Niagara Falls

Easy check in and check out...staff are very acccomodating. Facilities are clean and neat looking. We had our anniversary breakfast at the 2nd floor dining restaurant and met by very pleasant staff. Lineth was our ever smiling and very respectful food server, went out of her way to make us a plate of " Happy anniversary" greeting and took our photos as we requested. The food was very.good and amount was very filing. Over all it was a great experience and happy mood as we are checking out now...be back soon. ☝️🙏🏼😍.

None so far.

Great view of the falls & fireworks , easy to get to the main falls viewing areas, helpful staff, family-friendly, nice pool facilities (did not have time to go in the sauna but wish I did!), overnight oats and chia seed breakfast bowls at the restaurant.

$35 parking seems pretty standard for the area, just wish it was advertised more.

Pros: I booked a room with a fallsview and actually got one. Location was great but if you have kids, it’s too far to walk to Clifton Hill where most kid friendly activities are located. Close enough to Victoria place,short walk to Skylon Tower. Buchanan Restaurant had good bfast options but a bit pricey. Comfortable beds. Welcome cookies is a nice touch!

Cons: Received email that I can request a digital key but the key did not arrive until midnight after checking in at 4. Plumbing issues: We ended up turning off the toilet bowl tank water supply at night because it kept running on and off we can’t sleep from the sound. Also you can hear the adjacent room turning on the shower whenever they use it which I assume is the same for them.

First time here. Great hotel and location. Stayed on the 19th floor, which had a nice view of the falls. A little far away but I wasn't paying $400 a night like the other hotels closer to the falls.

Overall a great place to stay since it was the first time. Paying for parking is a total rip off. Holiday Inn one block away does not charger that. This would make me consider another hotel just because of the parking.

Nice clean room with comfortably firm beds. Close enough to Walk to the Falls, across from the Skylon. Food at the hotel was very good. Ate breakfast twice and dinner once, all very nice. Hotel has a Starbucks, Moose and squirrel bar with good sandwiches and drinks, wine, cocktails. Nice Gym, very clean. Sauna not as clean, gum on floor. Pools and jacuzzi were great, really liked they were salt water and not chlorine system. Overall, we would choose this hotel again.