The room was clean, of a good size and beds were comfortable. The location was good as it was near enough to the main eateries and amusements, whilst also being walking distance to the falls boat station. The pool was good for cooling down.

The breakfast was not as good as previous Fairfield hotels we have stayed at. The hot food was cool and looked like it had been there for a while. The orange juice and coffee ran out and I had to find people to replace each, which they did straight away. The choice of food was okay but again not as great as previous hotels we have stayed at.

Likes: Breakfast was really good, lots of choices. Spacious seating area. Staff were helpful in all aspects. Rooms are huge and equipped with appliances. Walking distance to Clifton Hills and falls. Dislikes: When we arrived at the first room, there’s a urine in the toilet, which is gross. I asked the receptionist to change the room, they apologized and granted our request. My recommendation to the housekeeping, please always check the room prior to leaving, make sure no area is missed to ensure cleanliness for the next guests. The smell of strong chemical in the elevator and loud aircon turned me off. Otherwise, everything is fine.

I booked the 1bed King room and it was very nice, comfortable, and spacious; it was better than what I expected. The bathroom was clean and the TV is big with great quality. It even had a large sized couch/ futon. The pool is a nice size and the gym is GREAT (clean, upgraded, useable equipment, and good size). The staff was very helpful and made processes easy. I even extended my stay for another night and it was easily taken care of. The surrounding area of the hotel is very nice, many fast food and restaurant options for all ages. Good gift shops and attractions as well. The paid parking (in my opinion) was worth it because it was a fair rate per night and its super close to the property; I knew where my car was at all times, didn't fear about towing, and didn't have to walk far with shopping bags etc. Mississauga and Toronto are a little over an hour away and are great places to go if you can spare the drive!

There was not anything I didn't like which was surprising because I travel a lot. But, of course, this will vary for everyone as we all have different expectations and things we like and dont like. Great hotel, and if you decide to stay here, I hope you have the same experience I did.

Everything it was a great place to stay

Rien

Location of this property, staff and amenities were remarkable! Daily breakfast was very fresh and very delicious with lots of options. Definitely looking forward to stay at Fairfield again and would recommend to my friends and family 👍😊

Just one thing put me off was, during our 3nights stay we asked for a housekeeping service only once, which was not up to the mark. Beds were not done properly, washroom was cleaned as if in hurry. So they need to train the housekeeping staff properly.

I wanted to commend samantha and the other front office staff for doing a wonderful job in accomodating and welcoming us. Samantha did an amazing job having our room available during the check in process, she made a way for us to check in to our room earlier because we really needed to rest from a long trip

I didn’t like one of the staff who is an Indian lady. She cuts us out when we ask about something. She could be more friendly with the way she talks and how she treats the guests.

The location of the hotel and the cleanliness of the rooms, plus the view were just amazing! The room size was just enough and my family and I could stay there for almost a week comfortably. We also absolutely enjoyed the breakfast and friendliness of the employees.

I think it was a reasonable expectation to find water in the room, which wasn't. I also understand that it's common to rent the parking separately in the Niagara area, however, it could be nice to include that as free for the hotel guests.

The front office staff was very quick, efficient and kind. The beds were extremely comfortable - best sleep we've had in years! The location is AMAZING - close to Clifton Hill, the falls, many restaurants and souvenir shops.

The hotel staff didn't clean our room initially. When they were sent back to our room later, we asked them to only clean the bathroom because we didn't want to leave the room (we were pretty tired after an entire day of activity). The housekeeping lady did a half-hearted job of it - she didn't bother cleaning the shower area. So, that was a bit disappointing. The breakfast experience was mixed - the layout needs to be changed; spread it out a bit so that 10-20 people don't have to line up for 10-15 minutes just to pick up a plate.

Good front desk staff.

Parking lot is not monitored as there are no cameras. Somebody opened my car and searched and threw all stuff from dashboard cabinet. Took few coins and an old sunglasses. There was nothing valuable to steal. The front desk staff was responsive and also deducted my parking fee when I conveyed the same. Suggested to file a complaint. However I chose not to as nothing valuable was stolen.

I like the location of this hotel, it is very close to the Fall's main view point. Our family walked to the falls a few times, not to much of a distance, probably about 5 to 10 minute walk. That was the main reason for our stay in this particular hotel, also because the price was very reasonable, compare to the other ones around, it also included breakfast in the price, which is definitely a bonus. We did not use the amenities much, but we saw the inground pool, and it looked inviting. The staff was pretty nice and courteous.

The location of our hotel room had a city view, but it was in a weird shape, so we were facing the main entrance with a building blocking the rest of the view, nothing exciting to see there. The hotel has a parking space, if you want to park your vehicle, for $20 per night, not too bad for pricing considering the area, but it was across from the hotel block because there is no room to park at the hotel.