Excellent. Great service from all staff. We made a few initial enquires and were even permitted to leave our luggage a day earlier than scheduled. Hearty breakfast options. Convenient location. A 5-minute walk from the Santa Maria Novella train station. Comfy rooms. A classic dame of a hotel being given a refresh.

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The hotel is in a convenient location, 5 minutes walk from the train station & easy walk to the main sites. I originally booked a standard room and they upgraded us to a king suite. The breakfast was good.

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The hotel was lovely and the room included a good size bathroom. We had a terrace that we really enjoyed. Staff is wonderful, especially Carlos who helped us get settled and gave us hints for the area. The breakfast is excellent with lots of options and hard-working staff keeping the buffet supplied and helping guests. This area of Florence is so convenient to walk to major attractions and the train station. I am so glad we chose this property

The train station is very close, but rolling luggage is really challenging on the sidewalks and streets to the hotel. It is easier if you don't have to rush.

Friendly staff, excellent breakfast and great location.

We stayed in room 405 between May 22 -27. The staff were exceptional, courteous, and impeccably dressed in professional uniforms and dark suits. The breakfasts were very good, as was the restaurant itself. The hotel rooms and hallways were very clean and quiet. This hotel is from another era in some ways and makes every effort to maintain high standards. It has a custom that asked guests to turn in keys every time we went out, and the key had a heavy weight attached to it. We got used to it. Can ask for messages and telegrams (kidding) when requesting the key upon returning to the hotel. We found lots of outlets in our room to charge our cellphones. The bathroom shower was small and water pressure low though we managed. Lots of mirrors in the bathroom, but not in the bedroom itself. Windows opened to an internal courtyard, though there was scaffolding up as workers fixed roof tiles and repaired cracks and repainted exterior walls. Was a bit of a distraction, though not a big deal. Air conditioning and lighting were good. No English channels to watch on TV at night. Extremely close to SMN train station and lots to see and do within walking distance. Staying again in early June we liked this hotel so much!

Nothing to complain about. A very pleasant stay.

We arrived to find the hotel covered in scaffolding and we were not happy that we had not been made aware of the work going on. The hotel staff kindly gave us a nice room in an annexe, away from the work going on. The breakfasts were very good and the cleaning staff friendly and helpful. I had dropped my wedding ring on the floor and it was handed to reception.

The first impression of the hotel, which was covered in scaffolding. Booking.Com is still showing a nice photo of the outside of the hotel, which is not the current situation.

The hotel is conveniently located only a short walk from either the bus station or the train station. You can take the train directly from the airport to the main train station in Florence, it is less than 5 minutes from the train station to the hotel. The hotel is also well located for walking into the town centre and seeing all of the attractions on offer. The staff in the hotel are superb, very friendly and helpful, the room we had was a good size, very comfortable with a good sized bathroom. The breakfast was excellent plenty of choices from the buffet style breakfast, something for everyone

The hotel is very nicely appointed with old world charm. The rooms are spacious with en suite facilities. The location is one block from the station and close to everything but just far enough away to avoid the hustle of the tourist. The breakfast is also good and worth including.

There is little to complain about, but while we were there, construction was taking place and there was scaffolding blocking our view outside. One day this will be gone. The other dissapointment was the fact that they frowned upon taking our own refreshments to the terrace area. It wasnt a restaurant or anything...just a courtyard with some tables...other than this it is a great place to stay.

I would have given top rating if the bathroom in our room was operational. Luckily we had a family room and used the bathroom in the other room, otherwise not sure what we would have done as only stayed for one night. The rooms were precious, gorgeous decorations and we loved it. The location was great as well and the breakfast was reach with lots of options.

I think the hotel manager should at least have apologised for the bathroom being non operational but we received none. The technician/ greeting man advised they would look into it the next day as it was too late. I advise the hotel to have control checks prior check in to make sure the facilities are operational as not all customers are easy going!

Welcoming staff, great breakfast, and cleanliness. We stayed in Room 410 on June 2nd/3rd and arrived at check-in after taking an evening train from La Spezia/Cinqueterre. The Albani always has a baggage concierge who takes baggage up to the room and carries it down when checking out. Had to be at the Florence Airport by 4:30 AM, and the Albani arranged for a cab and provided a tasty bagged breakfast to go. It was seamless service and a comfortable stay in air conditioned comfort.

Nothing. Would suggest eventual installation of stronger ventilation in bathrooms.