The important things are this: 1)This hotel is located on a nice street with lots of locals and tourists walking up and down it. It felt safe. There are TONS of good food options, coffee shops and ice cream shops along this street. There are street vendors but not as many "shops". It is a charming street (not a busy street) mostly pedestrian traffic, but also our Uber could pick us up right outside the door. The hotel is also located about 1.5 blocks from the Catholic University (red line) subway stop.2)This hotel was CLEAN with BEAUTIFUL spaces. The breakfast was GOOD (not average, not fantastic-but the best of four hotels during our stay.)3)The front desk is bi-lingual and extremely helpful with anything you'd like to ask.We appreciated their professionally and kindness. We had a late international flight (midnight) back to the States, and they held our luggage, we could use the hotel facilities including the pool and the small changing room/shower in the gym for the rest of the day. This was really helpful. Several of the guests hung out at the lovely rooftop pool awaiting our flights. Also our room came with two free bottles of water in the in-room refrigerator.4) Comfortable bed and multiple types of pillows, two working elevators-very quick wait time- and nice hot water in an overhead rain shower.

Location great. In many ways, a fine hotel. However, easy fixes could really make this a stand out place in Santiago. Not value for money in our experience.

Incredibly poor communication, almost all messages ignored before our arrival. Emailed directly and messaged on booking regarding choosing their hotel to celebrate my wife's 50th birthday. Not a single acknowledgement of this. Zero personalised customer service although staff are polite, they're almost robotic in their behaviour. Coffee and vanity kit etc not replenished in the room - you have to go down to ground floor to collect a coffee and bring it back to your room! Crazy given the price per night.

The hotel was very comfortable and clean. The room was of a very high standard with good amenities including on demand filtered water. Breakfast was included and of a very high standard with a good range of food. The hotel was in a great location with many restaurants in the surrounding streets. There was also a street market just outside the hotel on each of the 3 days that I was here. It was particularly busy on the Saturday night I was here. However, even despite this busyness, it was very quiet inside the hotel.

The only thing needed is for their website and booking.com details to be updated to note that they no longer have spa services.

Nice breakfast, staff will greet you and serve you coffee, despite there being a buffet. Options are the standard breakfast, with fresh fruit, good selection of breads, and eggs + vegetables. Room was super quiet, despite the street being super busy (with a fair), which only made the stay even better, considering how lively everything was. The hotel restaurant has a good lunch option, and is as affordable as everything in the area is. Good reception as well, and super friendly staff. A definite must if you're in Santiago.

Room was lovely size, comfortable bed with TV - a couple of channels in English. Breakfast was good with breakfast boxes for early starts/early check out. Staff always in duty to help and friendly! Loved the big door going in!!! But you cannot beat the location - perfect for all the best restaurants (Chipe Libre - Pisco/food, Bocanariz - wine/food, Liguria and Mulato - you might need to book first for Bocanariz especially) as well as a little market for souvenirs. Go to the fort 5 minutes walk for sunset!

The bar shut too early on the weekends - shuts at 4 - we didn’t realise. Plenty of other bars around though and the welcome drink was appreciated.

The location is fantastic, right in the middle of a very nice neighborhood, filled with restaurants, night life, street market and people. There's an infinity pool, a gym, fabulous breakfast, and i think it's a fair price for what you get. They charge you in USD.

in my room, shower and toilet glasses are a bit unprivate, whoever is laying on one of the beds is able to see whats happening in the bathroom area through a not so well-placed mirror. this is not important and it didn't interfere with my whole experience, but it's the only thing i could think of. Everything else is perfect

Staff so helpful and friendly. When we arrived by cab the driver did not accept credit cards. Our mistake not to ask when we got in. We hadn't had time to get Chilean pesos yet. The hotel valet, Jorge, paid the driver for us. Outstanding service. He was so nice. Always had a big smile. Location was close to great restaurants and bars. A daily craft market was set up in front of the hotel and added a festive air. Breakfast had a good selection with many healthy options. Outside bar seating was pleasant. Close walk to many sights and the metro. Only negative was in Room 702 there was a loud fan that ran from 0600 to 2200. This was because the room was directly below the restaurant. We stayed in this hotel earlier in March, but in a different room and this was not an issue. Overall it was an excellent stay.

The hotel location was perfect - centrally located, close to the metro, and right in the heart of Lastarria. It is walking distance to some of Chile's best restaurants. You can also take the metro to other neighborhoods very easily. Since our room faced the street (with all the merchants and peddlers) I was worried that they would keep me up all night but was pleasantly surprised that I didn't hear hardly any outside noise. The room itself was comfortable with all the amenities you could need, including a fancy water filter for different temp water for drinking. The beds were very comfortable and the towels were soft & large. I found the cleaning staff to be very thorough & efficient every time they cleaned. The hotel has a lovely rooftop pool overlooking San Cristobal Hill that was perfect for relaxing in the shade during the heat of the day. The front desk staff greets you warmly upon every interaction. Usually there is someone holding the large doors open for you. Overall, it was a lovely stay and I highly recommend the hotel.

The only thing I couldn't figure out was the hotel bar hours - they seemed unusual. I believe that it closed at 9pm on the weekends. Not an issue but was confusing when we wanted a night cap.

The staff, lay-out and service in this hotel was exceptional and reflected good training and management. The rooms, the ambience, the public spaces were all very good for the price. Nice to have access 24/7 to tea making facilities in the business lounge on the ground floor. Location is convenient to the Lastarria area and beyond. The warm reception from staff, especially Pedro on the front desk, was a highlight.

One minor complaint is that the seating in the bar area is not conducive to relaxed comfort - the business lounge nearby is far superior.

In a great neighbourhood, on a quiet street. We could walk to everything we wanted to see. Our room overlooked a quiet courtyard and you could keep your window open at night. The bedding, pillows and towels were new and plush! The bed was very comfortable. The room was large, nicely appointed and in great condition. The staff were great, very friendly and helpful. The rooftop pool was a great place to relax and had nice views of the mountains. The breakfast was extensive with several hot options and ability to order other egg options , plenty of pastries, fruit, meats, cheese, cereals, etc.

Nothing negative!!