The hotel is located in the city center, clean and comfortable. What truly sets it apart from other hotels is the wonderful receptionist, Gabriela. Exceptionally kind and accommodating, she goes the extra mile to fulfill guests' wishes, putting in extra effort through communication, finding the perfect room, and being proactive. I dare say she stands out for her empathy and professionalism. Gabriela, thank you! Marija

The place is very well located, close to the city center. Rooms are very clean and spacious and the breakfast offered a good variety to choose from.

The parking - there are 2 options: one underground parking right next to the hotel which offers very few parking lots and is a little bit too tight and expensive (40 BGN/night) and another underground parking about 500 m from the hotel (20 BGN/night) - a bit too far (you have to carry your luggage from the parking to the hotel, as in front of the hotel there is no place you can stop the car and drop off your bags).

What I really liked about this property was the cleanliness and attention to detail throughout. The rooms were well-maintained, spacious, and thoughtfully designed, creating a comfortable and relaxing environment. The staff were exceptional—friendly, attentive, and always ready to help with a smile. Their professionalism and warm attitude truly enhanced the overall experience, making me feel valued and well taken care of. The atmosphere of the property was inviting and peaceful, making it a perfect place to unwind.

The breakfast at the property wasn’t bad, but there’s definitely room for improvement. While the selection was decent, the overall freshness and flavor could be enhanced to make it more enjoyable. Some of the items felt a bit standard, and with a little more attention to quality and taste, it could truly stand out. With a few upgrades, the breakfast could easily go from acceptable to memorable.

The hotel is in a good place so close to everything to visit and too much restaurant! The staff is so nice and welcoming. The breakfast it’s so good and so much choice. The room is big and comfortable.

Hotel foyer was inviting and the decoration was in good condition. Room was very clean and it certainly looked as if all the public spaces had just been refurbished? All in all I was very happy.

On the downside, the AC was set on 29 degrees when I entered the room, it was just far too hot and although I turned it down to 18 degrees (the lowest setting) I couldn't actually turn it off! Also the breakfast was a little disappointing in that the scrambled egg was not at its best and the fired eggs were inedible, dried up, hard, yolks had skinned, appalling really. I'm sure fried eggs could be done to order?

The hotel has a great location with walking distance to the main sights, as well as to the pedestrian street Vitosha Boulevard with its shops and restaurants. The room was clean, there was a great shower. Staff were all pleasant, helpful and friendly. The breakfast buffet had a great selection. I appreciated that I could change euros to levas at the hotel.

I had some problems with small black bugs in the bathroom the third night (I stayed for four nights). The bugs was only a few, but anyway. I told the reception about it and they send a cleener, still there was a few bugs the next night. I don't want to make a big issue of this, but it is not nice to have ”unexpected guests” at the night. Whitout this problem I should give the hotel 5 stars, now only 4 stars.

Spacious room, comfortable beds, nice bathroom with excellent shower. Good (free) wifi, everything very clean. Location was convenient, only a few minutes walk to Serdika metro station and only about 10-20 minutes walk to all the restaurants and main sights of the city.

Electricity kept on going off, usually for a few seconds or so, but annoying. Breakfast was OK but was hoping for better - cooked food and pastries looked unappetising, however there was a good selection of fresh and dried fruit.

#### **Location** The hotel is ideally situated in the heart of the city, close to major attractions, shopping centers, and public transportation, making it perfect for both business and leisure travelers. #### **Check-in and Check-out** The check-in and check-out processes were smooth and efficient, with friendly and prompt service despite a busy period. #### **Room Quality** The standard double room was spacious, spotlessly clean, and inviting with modern décor. The bed was comfortable with fresh linens. #### **Bathroom** The bathroom was immaculate, well-stocked with high-quality toiletries, and had excellent water pressure and hot water. The sleek, modern design added to the room's comfort. Overall, my stay at Central Hotel Sofia was pleasant and hassle-free. I highly recommend this hotel for its prime location, cleanliness, and efficient service.

Price However, the price was quite high. While the quality and service were excellent, the cost felt a bit too expensive compared to similar options in the area.

Nice hotel in good location, close to city centre. Also bedroom was quiet

So there were a few issues with the room, such as, shower drained of water very slowly so water leaked from the cubicle across the bathroom floor, bedside lights didn't work, and in the hotel information folder in the room there was no phone number given if you wanted to call reception from your room. When I mentioned these issues to receptionist, she didn’t seem interested and I’m not sure she even made a note of them, so I thought that was not great customer service.

I love this hotel. It’s located in the city’s center, close to every touristy and shopping center. Staff is very pleasant and helpful. Rooms are always clean, and the cleaning lady in the rooms I’ve stayed in has always been very pleasant.

Parking in the hotel garage costs 40 lev (BGN) per day. There are other parking lots near by, costing ~20 lev for 24hr parking, but it’s less convenient. But this is a general issue of hotels in the area.