The room was good sized, and the bed was comfortable. They offer different pillow comforts, in case you want to swap. Spacious and little tea/coffee area in the room. Proximity to old town and to transport system. Also, 15mins walk to the stop for airport bus.

Bad smell coming from the toilet even if they do room cleaning every day. I don’t think bathroom was cleaned on 3rd day, because I could still see hairs on the floor. Water from shower tends to go from cold to hot and vice versa pretty quick, so be careful not to put it too hot at first. We stayed 4nights and breakfast choices are limited, similar everyday except for very few items.

The location of the Grand Ascot Hotel was perfect. Just a 10 minute walk from the main square and a 20 minute walk from the main train station. Very convenient if you want to go to Auschwitz or the Salt Mine by train. The room was very clean, comfortable and quiet. The breakfast was great with plenty of choice even for vegetarians. Two coffee machines in the breakfast room so no queues. The coffee was also great. The staff was very friendly, welcoming and helpful.

The hotel restaurant was disappointing. We didn't go there because my wife is vegan, but there were no vegan dishes and the prices were high.

Amazing hotel , decorated and furnished to highest modern standards. Gym and Spa great facilities . Restaurant and bar with fantastic menu . Great continental breakfast. Spacious and light superior double room and big bathroom . Super comfortable large bed and high mattress, crispy white 100% cotton bedding and soft cotton bath towels . Coffee , tea , flask and refill for water are great editions. Super clean and well maintained . Professional and friendly staff , perfect in English and very helpful. Perfect location 10 min walk to old town and most Landmarks. Easy access to bus 300 for the airport. We definitely recommend it !

Because was Christmas season and New Years the prices were higher then usual!

The location of the Grand Ascot Hotel was perfect for us - just a 10 minute walk to the main square. It’s stylish, clean and modern,quiet and the staff very helpful. We had booked the apartment which was 2 large, adjoining rooms - one had a large shower room and the other had another bathroom with a shower over the bath - both had underfloor heating, nice towels, towelling dressing goens and slippers as well as good quality complimentary shower products. The rooms had tea/ coffee making facilities including a Nespresso machine. The staff helped to arrange taxis for us and were friendly.

We were not able to turm the temperature down in one of the rooms so it was too hot during the nighg. The other room did not have a thermostat and was much cooler.

Location good, quiet and laidback feel. Friendly helpful staff. Liked the eco credentials such as the water station, and a reusable water bottle in the room. Bar area and bar staff very attentive.

A bit stingy on the milk and coffee. Only 2 milks, 2 coffees per 24 hours (for a double room) but staff did provide more on request. The TV channels were all in Polish except one news channel. To use as a smart TV required faffing about and paying a charge. So just used mobile device instead. Robes and slippers were available on request- a bit inconvenient.

The rooms were big, clean and felt luxurious. The bathroom was very modern. The staff were incredibly helpful with booking us taxis and made us feel welcome during our stay. I would recommend this to anyone staying in Krakow. It was about a five minute walk to the square and there were many lovely restaurants two minutes away including mamma mia Italian. The hotel felt very safe and there was a water dispenser on every floor.

Whilst the breakfast was lovely, a few more options would make it 10/10 and the foot wasn’t always hot.

Greeted with a warm welcome by front desk team on arrival. Stylish modern hotel in excellent location in old town. We had a superb family room which encompassed a connected room perfectly suited to our two teenagers. Good breakfast with hot and cold options. Located a 5 minute walk to the main square with an abundance of restaurants and coffee shops on the way. Will stay again on return to Krakow.

Bathroom door didn't close properly. Duvets were small for the beds.

The room was very nicely decorated with a good design touch. The facilities were great. The bathroom was full-fledged and really huge. The availability of a water dispenser for free was a super idea. The location was relatively central, but in a super-calm neighbourhood. The wall insulation was excellent: I never heard anything from the corridors or next-door rooms.

The price of the breakfast for 80 SLN was high, especially for someone who just wants a light breakfast. I ended up going to cafes that were at a couple-of-minutes walking distance.

Very friendly and helpful staff, made to feel welcomed straight away. Facilities were better than described and were excellent throughout. Rooms were very good, breakfast, bar all excellent. Location of the hotel in relation to the main square was very good, only a 10min walk away plus only a 25min taxi ride from airport.

Nothing really, maybe the lounge area could have had more chairs!! not really a problem though.

Breakfast was lovely - nice mix of items,replenished quickly by staff Room.was large and very clean. Bathroom was good size with a good shower and hairdryer too Staff were all very friendly and helpful The hotel is large but we hardly heard any other guests Location is about 10min walk from the main square but there are shops and restaurants nearby too as well as close to tram line

Nothing - all.good