- the staff was very helpful in providing us information about everything; - good location in the old quarter close to some main attractions - the breakfast was good (you have only one plate from the menu but they have good fruits and drinks)

- the room was a bit small and the facilities could have in general more maintenance (there was a mattress leaning against the chairs’ wall)

Location was great! Rooms were good and big. Staff was very friendly and helpful, they even had a booking office in the hotel and helped us booking our next bus.

Its already a bit older but still everything works and was clean. Unfortunatly we did not have a double bed but two extra beds. We put in the reservation that we would prefer a double bed. Probably there was no more free beds as we booked quite last minute. So make sure to book early enough when you prefer a double bed.

The staff was incredibly helpful and friendly. They are available 24/7. The location is unbeatable as it's really close to downtown so you can walk anywhere. They offered us to keep our bigger suitcases while we were in another city. They also booked us a car to go to the airport for a very convenient price. I'd totally recommend it!

Breakfast: They offer some unlimited fruit (banana, mango, dragon fruit) and coffee but we need to choose only one "main dish", I wish we could choose at least 2 to get a bit fuller. But the city is full of places where to have breakfast for less than 2 usd so in the end we can't starve. Room: the room size was comfy, but the images when booking showed big windows and a terrace, which was not the case.

Great location in the middle of Old Town, very close to Beer street, 5-10 min distance to lake. We booked via booking.com, it was cheaper than in person. We got room above the reception, we were afraid of that room, because wintow was just to reception area, but on the end of the day it was very good room. Good TV, with Netflix, large space. We booked trip to Ha Long bay right on desk next to reception.

I don't know

This was my second time staying as the staff were so lovely I had to come back. A little bit more to what I usually pay for being a solo traveller but wanted to treat myself plus the staff were so welcoming and so happy to have me back. They all shouted my name happily when I walked in :) made me feel very loved and at home. Happy to help me in anyway. Would definitely stay again :)

Can't say anything bad at all as it was perfect. Booking just makes you write something. Would highly recommend :)

Very lovely place, just round the corner from everything so very easy to walk but also be away from all the people. Got a room with a balcony so fun to sit and watch everything that is going on. The staff were super lovely and genuinely happy to see you. They can help you with anything :) Very nice and clean, the bed was super comfy. I will definitely stay there again :) Also the restaurant opposite has absolutely amazing food! Best veggie spring rolls I have ever had!!

There wasn't anything I didn't like. Very happy with my whole stay and would happily return :)

We stayed for 5 nights in a room with balcony, the room was clean and spacious, the bathroom was big, the bed was comfortable, dark curtains help sleep well, staff was friendly and helpful.

Room doors lock with ordinary keys rather than card keys. But there were survailance cameras on all floors so it felt safe...

Very helpful front desk workers, this is what it should look like in hospitality services! The lady helped us with taxi, Ha Long Bay tour and luggage storage. The gentleman waited for us until 00:20, as our bus was late. He welcomed us with a big smile and helped us carry the luggage to our room. Very tasty breakfast! Quite a wide choice of both Western and Asian cuisine. And also variety of fruit! Close to Cafe Giang! Which had fantastic egg coffee. Generaly the location was good!

Only one side of the bed had access to the power sockets. The bathtub was moved a bit away from the wall, in a way that the bathroom door was touching it while being open and shut. Missing bath plug so you cannot take a bath.

Really lovely facilities and big dorm space.

The beds in the 6-bed dorm don’t have a wall in-between, so you are sleeping side-by-side with another bunk bed. In my case I was next to someone listening to a phone on loudspeaker which made it hard to sleep. A plywood wall or a divider would improve things there

We needed a place for just one night as our bus was delayed and we missed our connection. We needed something clean and on a budget. What we ended up finding was a gem in Hanoi. The location is very central to a lot of points of interest in Hanoi. This does make it a bit chaotic when you step outside. But inside, the rooms are actually quiet. We were worried we would hear the street traffic all night, but that was not the case. The bed was comfortable. Things were comfortable and clean. The staff helped us book a bus that picked us up directly from our hotel. Breakfast wasn’t amazing, but we were full.

Nothing really. I just wish the bacon at breakfast was crispy bacon.