Just down the street from the train station a bit, the hotel is reasonable for the always overpriced Switzerland. Good (significantly up-charged) breakfast. Given the geography of the city, the hotel's location is particularly convenient, as while the front faces the street where the train station is located, the back entrance leads to the lakeshore (though walking back up requires you be pretty healthy! You may want to take the funicular instead.) Staff was welcoming and helpful.

Not the hotel's fault, but it was pouring, and so I needed to take a taxi there and back. Six or so blocks cost twenty francs each way. True highway robbery unfortunately characteristic of Switzerland.

Lugano is expensive and not overly endowed with hotels so it was a pleasure to find this welcoming and reasonably priced hotel, not too far from town centre. We booked room with balcony which was lovely, side view of lake as described and south-facing. Station is walkable on arrival as is downhill - you get a travel pass in the price and the bus was very useful to and from town and back to the station. Staff very friendly and amusing.

Had dinner first night and was too salty - even allowing for the local palate I think too much.

Good location 5 minutes walk from the lakeside…downhill. Balcony with glimpse of lake to side. Good breakfast. Quiet once the celebration of Switzerland beating Italy in the Euros died down!

The duvets are very thin and a bit small. Restaurant was very hot, windows didn’t open and no air conditioning. I’d hate to dine here in August. Food not great and expensive.

Staff was extremely nice. The location is great to go to the city center walking. All ok.

Only downside: from the description one would think that only the hotel parking is paying (-1 floor) and not the few places in front of the door / on the street. On the contrary both spaces are 15 euros per night. It's a fair price, but it would have been better to be aware from the start. Maybe a modification in the description would be good to avoid surprise.

Hotel is better then we have expected. It is solid 3-star hotel, with very pleasant staff and excellent hospitality. Room was adequate, nothing fancy, but very clean with very good bed and new sheets. Bathroom was also clean. We had a room with a lake view and quite large balcony. It is 5 minutes (on foot) from the lake and beginning of pedestrian area. You get free bus tickets, so you can use the bus to get back. This is a great plus and it is a very nice touch from the hotel. We were in hotel for 2 days, so breakfast was more then good enough. Food quality was excellent and selection was expected for hotel of that size. All on all very good experience.

Bathroom was smaller, but expected in 3-star hotel.

They were super nice to allow us an early check in since the room was ready. There was a lift to help with luggage. Room felt spacious, bed was comfortable, AC worked so well especially since it was so hot during our stay. Conveniently located right by a bus stop so you could easily reach the center of town or the train station. Otherwise a short walk.

Very simple, but lovely place! Everything was clean, the staff was just lovely, felt like staying at relatives some two decades ago; breakfast felt homey and the terrace was nice. Liked that could open my window for a fresh air.

Could be a bit cheaper, but Switzerland overall is expensive, so I guess the price was decent.

I really enjoyed my stay here, so I booked this hotel again when returning to Lugano. The first time I had a single room right next to the elevator, you could hear it a little bit of noise but not intrusive, just some cloinking of the elevator shaft in the morning. The second time I stayed, I had a bigger single room, the economy single room in the pictures, which was very nice. The rooms are equipped with anything you may need, WiFi is good, airconditioning works well, very comfortable space to stay in. 5 minute walk to the lake. The staff are friendly and efficient. Breakfast is nice, make sure to find a table outside during breakfast, to enjoy the view.

The water cookers seem a bit old, but they do work. In one of the single rooms that I stayed in, I couldn't find the light in the bathroom, but maybe that's just me.

Room was fine. Helpful staff. Had a good dinner in the restaurant. Nice walk down and along the lake to the heart of town. Ticino Ticket and buses and trains (and SBB app) made moving around pretty easy. Lake Lugano and the town / surrounding area in general extremely photogenic.

The room had complete facilities, and a shower like I asked for. There was a small balcony perfect for summer evenings. Breakfast was great, with both savory and some sweet options. The coffee was great, there was American coffee and an espresso machine. The hotel is located just above the city center and a bus is in front of the door. There's a roof top terrace where one can order food and drinks as well.

all good