Location excellent, rooms lovely, bed very comfortable.

Bathroom door weird closing mechanism, door wouldn’t close unless it was locked and the lock was very clunky to use. Wine bar service 2/10, really slow, forgot our order for drinks and waited over an hour for some tapas food We had 3 large bags, no concierge when we came through at midday.

The location is good.

The attitude of some staff are not so good. Some more training is needed.

This newly renovated hotel is conveniently located steps away from the train station and busy central shopping district. You could walk across the bridge if desired. The highlights were in-room dining and the overall interior design. Also, the bedding was comfortable!

The tight layout of the bathroom and the lack of HVAC. The hallway has a distinct smell.

Well positioned, comfortable modern city centre hotel. Staff were well trained and helpful. Rooms were comfortable.

No bath tubs in non suite rooms - very disappointing.

Beautiful newly renovated property Stunning room, facilities and grand lobby All new and spotless Very grand - fitting of its name

Staff could have been warmer and friendlier - and more welcoming at the reception desk and on service express Interacted with 3 (out of 5) different staff members who came across rather cold, pompous and stand offish - just following procedure without genuine warmth/hospitality which is expected at a property of this price point

When I checked in, the receptionist, a woman with glasses at the front desk, was extremely polite and courteous, and I felt that this is indeed a Westin. Breakfast was average for the price. Very satisfied with the cleanliness and luxury of the building.

I had to stay for consecutive nights due to a flight cancellation. When I discussed this with the man at the front desk, he roughly told me to check out first and rebook as if I were a dog. I was extremely uncomfortable. When I talked to another front desk lady, she graciously arranged for me to stay for consecutive nights and I was able to stay there without incident. The best and the worst customer service are coexisting, and there is a heaven and earth difference in the level of hospitality and customer service of the employees. It would have been a 10 if we had been treated by a good front desk person. I would like to see thorough employee training.

Everything was excellent from start to the finish. That is, the check in process was seamless and very quick, the property is in a great location and the overall service was exceptional. The rooms are very clean, the daily cleaning service was very efficient and done in time. Food at the main tapas restaurant was very good and the service was great. Breakfast was also very good, with a large variety of choices. Check out was a breeze and once again, very efficient. Personally, I feel that this property is a great value for money.

We liked everything about The Westin Grand.

This hotel has a good location on the edge of the old city center so you can walk everywhere. Especially useful if you're coming by car is that the hotel is easy to reach and has good (but pricy) parking in the basement. The staff was very polite and friendly. The breakfast was nice, a very friendly lady makes omelettes for you which is nice. The pool at the 6th floor is quite nice, though the water is a bit cold. I found the room to be very clean, cleaner then most other places I've been to.

The room was too hot, even with the AC at max I could not get it below 21.5c in April, I'd hate to think how hot it gets in summer. The bathroom is really small, I've not seen one this small in a 5 star before. I could not find any car chargers in the parking garage, it's a shame I would have liked to charge for a few hours during my stay.

Great location - near the shopping streets (Zeil) and train/subway/tram station Konstablerwache. A lot of good restaurants nearby (within walking distance) including some Michelin Guide ones (had dinner at one of them - Bidlabu). Newly renovated hotel & room. Taxi stand (useful to transfer to airport) is right in front of hotel. Friendly staff who speaks great English.

The bathroom flooring is not designed evenly that water flowed out into the room. We had to put some towels to keep the water inside the bathroom. Please note that you have to ask for the toilet amenities (toothbrush & toothpaste, shower cap, etc.) from the Reception - they are not standard to be placed in the bathroom.

We had a wonderful time. All the personnel was absolutely great, really. They were all helpful, attentive, kind and smiling. Even after our stay, we were easily able to communicate with the personnel regarding any problems or confusions. Very professional establishment overall. We especially thank Mr. Çetin Köksal for his kind and attentive care and support for all our detailed needs during our stay - he was very focused on details, extremely helpful and definitely solution-oriented. Definitely made everything easier. Overall, we thank everybody at the hotel, it really was a very pleasant experience. Hope to stay here again when we visit Frankfurt.

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