Grand deluxe villas are lovely, immaculate and everything you would need, our only minor thing was that it took a day / 2 days for the pool to heat up, we thought this would have been done prior to us arriving which did not allow us in the pool on the first couple of days of our holiday, not a major issue though as the villa and staff are brilliant and saw to the issue straight away, breakfast is lovely and the villa is near a bus stop

It is a bit far out if you are walking, if you have buggies/ wheelchairs to get to the main resort there are hills you will have to climb to get back to the villa but not a problem as taxis are plentiful and cheap

Fantastic location, only 10-15 minutes walk to everything. Located up a hill but taxis are only around 4 euros back from anywhere in puerto del Carmen. Staff cannot do enough for you. Villa complex is lovely and clean. Classic Villa was very spacious and setting is beautiful.

The bed in the main room was very hard and gave us neck and back ache all week. We couldn’t use the other double room as there were no curtains. Kitchen could be better stocked, it was hard to use the oven as we only had 1 tiny tea towel and no oven glove. No grill pan to use the grill. The electric hobs take a long time to get to heat. Small things like foil, salt and pepper would have been good to have in an amenity basket on arrival. The sofas in the living room were not the best, not overly comfortable and no other furnishings like cushions/blankets.

Food excellent Pool and facilties excellent Welcoming staff

Sometimes the walk to town felt longer

Staff, breakfast and overall experience excellent! Everyone was extremely helpful. All of the staff were lovely, called us taxi's, collected luggage. One guest has a grazed knee and they offered to drive her to the pharmacy. They collected our large food shop and brought it back to villas for us.

The guests in the bungalow villa recommended some frosted glass over one of the windows as another villa could see straight into their toilet! They were in bungalow #1.

Good facilities including jacuzzi ( although we had to request steps to get in and out).

garden in poor condition, local cats used the gravel area as a toilet. The outside needs a new patio and complete overhaul cottage 3. The cottage next door had a clean newer looking patio .At breakfast there was a good selection but the hot food was barely warm. Lack of Christmas decor until we asked them to put some up! Been here before and loved it, this time there seemed to be a lack of attention.

Villas Alondra was absolutely worth every penny. it was amazing, it exceeding our expectations. We were upgraded to one of their premium villas and I can't rave about it even. The host that greeted us (Felix) was so friendly and accommodating, he was always there ready to help. The staff in general were great. I would definitely recommend staying here and my friends and I will be going back there soon.

Nothing, everything was great.

Aircon didn’t work in three of the rooms

Our stay was amazing! The villas are big and spacious. We loved the outdoor heated pool! If you have a rent a car, you can reach from there everything very easy. We saw some bus stops nearby there too, so public transport should not be a problem. The staff was kind and helpful. Breakfast was very good!

We stayed in the Elements Villa which is no more than 5 mins walk from main villas and restaurant. The villa was exceptional - exactly like the picture on the website - modern and clean. There is a lovely restaurant offering breakfast, lunch and dinner. Breakfast very nice but could have used hot plates to keep pancakes warm. Dinner was very nice too. It is a little oasis in the middle of a residential area.

Very minor - Kettle in villa was programmable and I had no idea how to use it. It didn't heat up to the desired temperature for a cup of tea. A simple on/off kettle would be far better.

Brilliant layout and lots of space for the family. Reception on arrival was very friendly and helpful. We enjoyed our week. Cleaning and bed changes were done on request and any request to reception was carried out and always a reply instantly when messaging. We had other family on the complex that were near by, it was easy to navigate. Great facilities washing machine etc

Breakfast was good but no change to the offering, so very same same, when arriving for breakfast they would take villa number but had random names for who was in the villa and how many. The main en-suite toilet was not fixed to the floor and was a nightmare in the night as it’s all tile and makes a right noise. We had other family on the complex that had a terrible time with the drains (avoid villa 12) they had a week of hell. A payment of 35€ a day needed for a heated pool which we didn’t know about until arrival.