Everything about the room was great

The air conditioning was set to 19 degrees and I was cold. When I asked how to change the temperature, staff said it could not be changed, and brought me a heater. That must cost the hotel a fortune in electrical energy costs to maintain it 3 degrees below optimum. The second item was that the car park was under another building down the street, no direct lift access for luggage. That was a real nuisance

The room was facing Palmer St and the Stadium and I could see out across the ocean. It was a lovely view and very quiet except of course when the football was on there Saturday afternoon. That didn’t bother me because it was all over by 8pm and it was fun watching the crowds walking to the stadium in the afternoon.

I was originally checked in to a very substandard room and thought the whole hotel must be that bad. I called housekeeping to come and look at it and between that manager and the reception manager they quickly rectified it by moving me to a much better room. The hotel manager called me later that day to apologise and check how everything was in the new room. I was extremely impressed with the response from the whole team.

Room was spacious and very comfortable. Excellent position , close to many things. Great views. Staff in reception were very good.

Only one complaint was poor attention to servicing room. It was clean, but rubbish was not taken; coffee, milk, etc not replenished; toiletries not replenished; fresh towels left but used ones not removed, and a few other minor things. It was a busy weekend and they were probably struggling with time and enough staff so it is likely the standard is usually much better. Reception staff said it would ensure appropriate section would be informed.

We didn't have breakfast as we had a 1 Bedroom apartment and made our own. The location is great as it is close to all the facilities we wanted. We have stayed there several times over the years and like the location the most.

Unfortunately, the renovations going on outside the building and the pool being closed (again). The pool has been closed on the last several visits we made. The renovations were not intrusive as they needed to be carried out. Personally, I think we should have been advised that Renovations were being performed and the pool was closed (again) and we should have received a reduced Rate.

Property is as images A little dated but much better than another property I was in before hand. There is 24 hour staffing and staff were extremely friendly and helpful Room was large and had everything I expect from a hotel of this type

The air-conditioning had to fight hard to work as the weather was so wet warm and humid

Great spot for a one-night stay in Townsville. The location is excellent, and our room on the 17th floor offered stunning views of the city and the ocean. If you’re staying over the weekend, note that street parking around the hotel is free — no need to use the hotel’s paid parking option, or you’ll end up being charged unnecessarily.

Staff were very friendly and helpful. The room was great, clean, comfortable and had the space that I was expecting.

The parking was a bit finnicky, the pedestrian access didn't work from the outside and we had to enter via the car entrance to get to the car. It is a bit annoying the parking situation, having to pay separately for the parking given the current car theft climate in Townsville, but I knew this going into it and was willing to pay the parking cost.

I loved the central location. The room had an exceptional view. The pool top area was fantastic. The bed was comfortable. The restaurant was great for breakfast and the value for money was great. Staff went out of their way to help me while I was there. It was a fantastic stay.

No lift up to the room from the car park. It was raining and we had to walk around outside to get into the building after parking our car underneath.

We had a great stay at the hotel! The room was spacious and perfect for our family of four. It was also very convenient, just a 10-minute walk to Countrybank Stadium. Overall, we were very satisfied with our stay and would definitely consider returning.

The buffet breakfast could be improved to offer healthier options.

Location was straight across the road from the Cowboys Club, we went across to visit the Team Shop, renew our Club membership and have dinner.

I didn't like that there was a joining door to the next room, and the noise from next door came through loudly. So I was woken at 3:30am from the person next door who sounded like they had a bad flu.