The hotel was used as an overnight stay to go else where . I had a car and car parking was available on the weekend . This was the reason for choosing the hotel what is near city centre . Good selection of breakfast , enough to keep hunger until lunch . The staff was accommodating especially thanks to Barbara . She helped us lots . I requested things such as bottle opener for my drinks I purchased else where . Cutlery and crockery for my take out food . The staff were amazing . The bed for our child was very comfy . It’s not those typical sofa beds you get . It was very big and comfortable adults can even sleep on it . This was better than expected for a hotel of this size . Holiday Inn Express surprised us and with good feedback. I would come back again and it’s made us re-think on our usual hotels we normally stay in and choose Holiday Inn Express as one of our future options .

Unfortunately the day we checked in the hot water was not working as the hotel boiler was out of order . We were informed at reception about this and were given the option to cancel our booking or accept the situation . Given that I flew in from London and didn’t see the messages in time I accepted the booking. I informed Barbara for some compensation as you would . She kindly went to her manager and this was given to me as we agreed which made the hotel experience even better . I received a reduction in my overall bill . So I didn’t like the hot water situation but this was resolved with the compensation . So I suppose the negative turned into a positive with the overall outcome of this situation .

The hotel was located very close to the subway station, so I felt safe returning to the hotel at night. The room was also very clean and comfortable. There were stylish hooks on the wall to hang bags and hats, which was convenient. There were also many outlets for charging, which was very comfortable. The staff were all kind, and although I was in trouble only once during my stay when the power breaker tripped, the staff quickly resolved the issue. Breakfast starts at 7am, which was helpful on days when I had early plans. I would like to stay at this hotel again when I come to Lisbon.

There was nothing bad about the stay at the hotel.

The hotel location is very good. The breakfast is excellent for this type of stay. The room was quiet and we enjoyed our stay absolutely. Good furniture in a room and the bathroom where all is working as expected and in a perfect condition. Those little things everywhere that form satisfaction with the stay. We would like to express our personal gratitude to a hostess with a beautiful name Raissa who helped us with endless patience and charming smile. Keep going like that!

A little bit outdated TV set which were not allowed to connect Apple devices without installing additional software (and you must pay for the app). Also, the restaurant menu is quite brief - can be better for sure.

Based on our experience from other cities (not with Holiday Inn, but similar hotels) we expected it's going to be just OK, and nothing more. We thought our apartment is going to look old with stains on the carpet and an ugly bathroom (as it usually is) but we were completely wrong. Our apartment as well as the whole hotel was clean, pretty and modern looking. The room had everything we needed, the bathroom was nice and spacious, the bed was big and very comfortable. Other than that, the staff was very helpful, they allowed us to leave our luggage in the hotel storage while we were in the city waiting for our flight.

The only thing that was not spectacular was the breakfast. It wasn't bad, it was just modest. The food was fresh and seemed to be of decent quality, it just wasn't very diverse especially for vegetarians.

Our stay at this accommodation met all our criteria. The breakfast was very modest but solid enough for a good start to the day, with staff constantly replenishing and providing quality ingredients. The location is excellent for connecting to other parts of the city. We used the parking garage for our rental car since the area is quite busy and finding parking nearby can be challenging. There are excellent restaurants and shops in the vicinity of the hotel. The staff were very friendly and accommodating. We had a late flight home, so we left our belongings in the luggage storage room and were able to relax and have a drink in the hotel lobby before our departure, especially as it was raining just before we headed to the airport. The comfortable chairs in the lobby made it easy to unwind, and we even watched the football championship with other hotel guests. The room was very clean with a large bathroom. Overall, we were very satisfied with our stay and would recommend this hotel.

The facilities were clean, and the staff was very kind! The complimentary breakfast was great, though the variety of food was a bit limited. The room was compact yet comfortable. While there were no amenities provided in the room, you could request them if needed. The hotel had good access to the city center—it was about a 20-minute subway ride, which wasn’t too far. Overall, my stay was fantastic! I highly recommend this hotel for anyone planning to explore the city.

Nothing in particular

The location is great, with the main metro lines in walking distance proximity. The hotel is very clean, the rooms are spacious and modern.

Lisbon is a humid city, so any clothes you wash will probably not dry on their own, and the room did not have any kind of a heated surface. The breakfast is nothing special: if you are a tourist, it would probably be a better experience to explore local cafes. And a little bit of subjective bias: when we decided to prolong our stay after the WebSummit conference, the price for the room was just slightly lower than during peak days of the event. It seemed odd, because most attendees already left by that time and the demand plummeted, so we opted for a different hotel in the end.

Clean and comfy, friendly staff in a quiet leafy area of Lisbon ,easy reach to the centre and airport via the metro or a 15 minute walk to marques pombal where you can catch the hop on hop off bus. .very good shower one of the best we have had in a budget hotel.

No fridge in the room ,no milk for tea or coffee a bottled water would have been a nice touch as we arrived late at night .

Although outside the main tourist areas of the old town it was fantastically located on the Metro line and a short walk away from the cheap Metro lines into the main parts of Lisbon. The area was clean, safe and the hotel was welcoming, friendly helpful staff. Our twin room was a good size, clean, and the toilet/shower lovely.

There is no UHT milk small cartons to use for tea /coffee. The shower water pressure was low but you could still get hot water although it was a trickle but not a problem really.

Excellent choice at breakfast and very fresh. Room was superbly clean.

The restaurant staff were a little too eager at clearing the tables, taking food and drink that weren't finished, eg. I like my hot chocolate a little cooler than it comes from the machine but it was cleared from the table while I went to get a croissant. My partner was still at the table but not quick enough to stop them!