It was an 8 min walk from Victoria, the staff were amazing especially Fatima who was so accommodating- we arrived at 11 to leave our bags and our room was actually ready so we were able to leave our things in our room and freshen up before heading out!

The beds were comfy, the bathroom was big and clean and the shower was amazing with lots of hot water! Very friendly staff especially Fatima who we mainly dealt with very helpful - the stairs are steep in get to the rooms but it was fine - it was some where to put our heads down when going to a concert at Wembley- it did the job!

I was worried about this place because of the reviews, but I was pleasantly blown away. The size of the room was quite good, especially for being in such a fantastic spot in London. The room was clean, the bed was comfortable, the shower was blazing hot immediately, and could be easily controlled. I liked the adjustable showerhead, the size of the bathroom, the mix of remodeled new bathroom and traditional decor and layout in the room. There was soap, really nice quality towels, and spaces to hang and place stuff. The staff was so friendly and kind. They accomodated our request for a room with limited stairs. We did get the room by the receptionist, but there is a heavy fire door right before the room door, so I didn't notice any noise from in and outgoing hotel guests. The location is fantastic for tourists because it is just a short walk to Victoria Coach Station and the underground, so you can catch tour buses and also the bus to various airports from there. Loved the location as well.

Nothing at all

It was a great stay. I read other reviews so wasn’t expecting much. But they offer facilities you no longer get with a Travelodge: soap, shower gel and a hairdryer!! The bed was super squishy. Like sleeping on a marshmallow!!! Shower was lovely.

No lift and the building it tall and narrow so be prepared to carry your luggage up the stairs. And up again I was in room 15. There’s no plug in the sink. Looks like it’s been removed. So let’s where the tv would naturally plug in doesn’t work but the cable reaches to the desk. There only a ceiling light so I put the bathroom light on and left the door open! None of it’s a deal breaker!

The location, the staff, very basic but comfortable ensuite room; good quality bathroom, room cleaned daily; towels changed; kettle and tea/coffee provided; permanent staff presence.

The room is a bit small for three adults to move around. However, we only slept here so even the view into the pigeon inhabited courtyard did not bother us. Some wallpapers are damaged, could be renovated. On the other hand, some guests did this, not the hotel.

The woman on the desk was so lovely to the both of us, and let us leave our bags whilst we explored (as our flight was very early). The bathroom and room was very clean and this hotel is located just a 10 min walk away from Victoria station (there is a tube stop closer but was closed when we went). Thank you for a terrific stay.

The room that we were placed in first was very small, but many thanks for the move to a bigger room. If you’re staying here, go for the upgrade, it’s so worth it!

Perfect for our location. Perfect for me Mum & Daughter to stay in the 1 bedroom, not very often you get a room for 3. VERY CLEAN and VERY comfortable, we all slept well in the beds *

We hadn’t been advised it was going to be up 4 or 5? Flights of stairs! Carrying suitcases (thankfully smallish) but Mum is 77!!!! Thankfully we got her up them & the room was great - but it should be pointed out when booking.

I got a free room upgrade so the room was pretty big, the bathroom was also nice. The bed was comfortable. I like soft matrasses and it was soft enough. I even had a huge balcony.

The door lock was kind of broken, it was difficult to open it from the outside. I could have asked for another room but I only spent 1 night there so I didn't.

The personal is just great! They helped us a lot, and were always there for if you needed help/advices. The location is incredible, reasonable walking distance to the centre and just in front of the hotel there’s a bus stop. The building itself is clean, quiet and comfortable, will repeat 100% sure in our next London adventure.

Location Tea and coffee in room fresh towels Don't expect a 4* hotel it's budget but perfect for west end

Took a while for water to come on in shower 25mins.🤣 Room was tiny but ideal for our needs. Bed was a bit uncomfortable Broken glass on stair case reception refused to move even though it was dangerous. Apparently, it was a cleaners job even though a hoover was sitting right next to it.

The beds were soft, clean and rooms were tidy.

The staff were lovely but a little lack on reception duty. Having to call someone to come and check us in, then had to call again for extra tea/coffee supplies as no one was manning the desk. The staff were friendly and helpful, this was only a slight grumble.