The location was good,close to both Victoria Coach Station and the train station/underground and taxi ranks, making it very accessible for all of the major tourist sites. The hotel staff were very welcoming and accommodating, and were also very knowledgeable when it came to giving directions and transport information. The hotel itself was spotlessly clean. My friend and I had a room each and we were very satified with the facilities within it, tea/coffee, telephone, etc. The bed was very comfortable and the water was hot in the shower and of a good pressure. There were free toiletries for use. We were only there for two nights and all of the linen and towels were changed each day and of good quality. The breakfast included cereals, toast, and your choice of English breakfast components, and there was plenty of it. There is no lift in the hotel, as it is an original Victorian building, but this is made known in advance. My friend and I are 70+ and managed the stairs ok. If in doubt I would suggest contacting the hotel as I am sure they will try and accommodate any mobility issues raised, if they can. The security was excellent, with minisafes in the rooms, and all of the internal doors leading to the stairs, had extra security, as well as the main outside doors. All of the staff made us feel extremely at home and there was a great atmosphere overall enjoyed with the staff and other travellers.

There wasn't anything to dislike. I would definitely stay there again when visiting London.

I really did enjoy my stay in this lovely hotel, I have spent five nights in this hotel, and would definitely come back when next in London. Breakfast is great and with a wide range of choices, I hadn’t got tired of it even on my fifth day. Staffs are very friendly and engaging. Hotel is well refurnished and with decent decor, my room is equipped with everything I need, very comfortable and cozy. Transport is convenient, a bus stop is just opposite the hotel, and takes me to major attractions in central London, 2 tubes stations are both within a short walking distance from the hotel.

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The hotel’s location is perfect, with close proximity to the main landmarks of London. The hotel staff were very polite and hospitable. The English breakfast was hearty and delicious. Overall, we enjoyed our stay very much.

There are only two things to note. The first is the room premise—it’s very small and a bit old, but we knew about it beforehand. The second is the heating. We stayed in February, and the heating was operational only during certain time intervals, starting from late evening until morning. Thus, the room temperature was not comfortable, as we were used to a higher room temperature. Perhaps this applies to all facilities in England, as in most places, the room temperature was not satisfactory.

Location was close to where most tours pick up and drop off and had a lot of restaurants and 3 supermarkets. The staff was the friendliest I've ever seen. Breakfast was included and was served at the tables every morning (not a buffet). Hotel was really clean too.

Rooms are on the smaller side and there is no air conditioning, but both of those are as advertised. I was nervous about not being able to sleep without AC in June, but even during a heatwave, the building stayed pretty cool at night, probably because it's made of stone.

The location and the hosts are the best thing about this property! Run by a family, Luna & Simone is a gem that should not miss during your visit to London. The hotel is well located, very clean and very friendly and kind owners. They take care of every need and interest in all the guests. Welcome with a warm smile and great breakfast. The hotel is close to all the tourist attractions, Victoria Station and has a lot of nice restaurants and bars around. There is a bus stop just outside the hotel that takes you to all the attractions..

We were on the 4th floor of the property with no elevators, so every time we had to come down for breakfast and go out meant a good workout. The owners had informed us about no elevators as soon as we booked the hotel, so we were mentally prepared for it.

Room was quiet and clean. The hosts were very friendly. Breakfast included was tasty and an excellent value. WiFi was reliable. Overall we slept well and were glad to stay in a locally owned hotel. Our triple room was on the lowest floor. There were windows but no view. The carpeting and furniture were tired, not cheery like many of the photos show. There was no way to control the temperature of the room other than to open the windows, and it was a little warmer than what we preferred.

I had the most delightful stay at the Luna and Simone Hotel! From the moment I arrived (and saw that well-known travel writer, Rick Steves, was checking in too), I immediately felt assured that this hotel was the right choice of places to stay in London. The staff had upgraded my room, which was clean, quiet, and had everything I needed. The breakfast was excellent with many options, and everyone in the kitchen was highly accommodating to my gluten-free dietary needs. It was an easy 5-10 minute walk to Pimlico and Victoria train stations, offering access to all areas of London, and a pleasant 30-minute walk to Westminster and the Thames River boat cruises. What really made my visit though, was THE kindest and friendliest hospitality of any hotel I’ve ever stayed at…which really meant a lot to me as a solo traveler. I felt welcomed, safe, and cared for. Until next time, thank you to everyone at Luna and Simone!

The only suggestion that might have made it even better would be a little softer mattress or even mattress topper.

The breakfast is very good! The bus line station 24 is in front of the hotel. With the bus line 24 you can go to Westminster Abbey and Big Ben and to Trafalgar Square, from where you easily continue in every direction. Don’t worry about loud noises from the street, because 90% of the traffic is electric. We liked that we can leave our luggage at arrival before check-in and also at departure after check-out. That gave us the opportunity to start immidiately at arrival our visit of the city and also to enjoy our day of departure because we had a flight in the evening. There’s a little market 30m of the hotel that works till 11pm.

The wodden floors are charming but also a little bit noisy. I came prepared and used earplugs for sleeping and had no problems to sleep. The kids slept without any problems.

Great location in a pretty neighborhood, with easy access to busline right outside and a short walk to Victoria station and walking distance to all major attractions also restaurants and supermarkets very close by. It’s a regular and a bit dated three star hotel with no extras but the friendly and helpful staff and the very clean room and bathroom and quietness was well worth a stay. Great with a ceiling fan. We got what we expected from reading previous reviews and would recommend to anyone who needs a good night sleep in that price range. The breakfast that is included was standard breakfast but served with. I wait from the again service minded and attentive staff.

The double bed is as clearly stated in the description pretty small (for two people) so it was expected - the pillows could however use an update to a more comfy version :).

I had a wonderful stay at this hotel! It’s a simple place with everything you need, but what truly makes the experience special is the amazing staff. They made me feel like I was visiting their private home—so warm, welcoming, and genuinely attentive. From helping with metro directions to preparing a takeaway breakfast for my early flight, they went above and beyond to ensure my comfort. The hotel is also exceptionally clean, which I really appreciated. Just a small note—depending on your floor, you might get some extra exercise! I stayed on the top floor, which turned out to be a great way to burn off my evening dinners. I highly recommend this hotel and would definitely stay here again!

Nothing to complain