The staff may be the nicest I've ever encountered. From the front desk to the maids to the kitchen staff...everyone greeted us with a genuine smile and made conversation. The hotel was very quiet and the location was excellent. We walked many places via the Riverwalk which was right outside of our hotel. The breakfast was very good, but the happy hours were even better. Tacos, pulled pork sandwiches, meatballs, cocktails....we could have eaten just that for dinner if we wanted to. Parking was expensive but convenient. The pool and hot tub were very nice and clean as well.

The gym has an opportunity for improvement. There were not many free weights which my husband was looking for. Having additional weight equipment would have made this hotel a 10. The other thing was the hallways were a bit dirty. Could have used a good vacuum and carpet cleaner. But the rooms were clean.

Location was amazing- right on the Riverwalk The elevator goes right to the Riverwalk which an amazing surprise and made the trip even more enjoyable. Every afternoon you were given 3 free drinks and a full on meal not just snacks. Everything was clean -staff was very nice and housekeeping always said hello and goodbye if you saw them in the halls. Parking was self parking in garage but I'd rather park my own car so this was nice and half the price of other hotels that required valet parking. Felt safe and security always was there to make sure you were a guest at hotel before letting you go to garage. We will definitely be back.

Nothing. We will be back.

We liked our room, it was clean, spacious, and everything functioned well. The bed was very large and comfortable, i slept like a rock. We really enjoyed the hot breakfasts, and the happy hour drinks and snacks were great too! The staff were very attentive and really went above and beyond to make our stay enjoyable. The location was great, with direct access to the Riverwalk, and the lobby was impressive.

The on-site parking was a bit of a challenge. We appreciate that the hotel has on-site parking, just due to its downtown location. That said, we found the spaces to be tight and there is not much room to maneuver. I found it difficult to enter and exit our vehicle due to this. I recommend backing in to the spot. If you come back to the hotel late at night, there may not be spots available.

Great variety at breakfast of hot and cold food. The kickback and happy hour with 3 free alcoholic drinks was an excellent bonus to our stay. The description says ‘snacks’ but there was so much hot food on offer that we didn’t even feel the need for diner in the evening. Coffee, soft drinks and pop corn are also available throughout the day to guests at no extra cost. Our room was clean, comfortable and sizeable with a lovely balcony having views over the river walk and city skyline. This was our first time staying with this hotel chain. We will definitely be booking with them again in the future. They really do look after their guests. I couldn’t fault the staff, everyone was so friendly and nothing was too much trouble. Well done Drury Inn & Suites 😁

Everything was perfect.

The breakfast and Happy Hour meals were a great bonus. Having In/Out parking without having to pay for a valet was also nice. Our room was very spacious and came with nice amenities. The view was also great.

There is only 1 bank of elevators and they had issues all weekend. They did have a security person help with manually getting us up and down on our final day. I also called once I arrived home to get my bill sent to me and the front desk abruptly put me on hold, then after being on hold for over 5 minutes it hung up on me. I then called back and the person working said he was the only one working and seemed irritated that I booked through a 3rd party and had to get my email. The rest of the stay the front desk and staff were very friendly.

I liked everything about this place. The staff, especially Martha at the front desk, was friendly, knowledgeable and always took the time to greet us when we arrived “home”. The hotel was very clean and we always felt safe. The elevators had a floor to the Riverwalk which was convenient. Our rooms were a decent size, the beds were comfortable and had nice bed linen. The amenities the hotel provided were exceptional: three free drinks per person each night and a very generous selection of hot hors d’ oeuvres. Edith, a supervisor overseeing the evening food offerings, was always restocking the food and wiping down the buffet areas. There was a hot breakfast every morning with eggs, sausage, waffles, various breads and a full assortment of beverages. I would highly recommend the Drury Inn and Suites to anyone who is looking for a wonderful hotel on the Riverwalk.

The shower was a suspended hand-held model. As a short person, it was difficult for me to reach to adjust it. The carpet in the guest rooms could use updating.

breakfast was great , the staff was amazing so appreciative of that when traveling with our furry family member the room was small and the bathroom it looked bigger on the images the location to park our car was a little odd as it was hard to locate but after finaly arriving everything was good location was right next to the riverwalk and I could walk my dog which makes the trip so much better and we really had the greatest time thank you for your hospiatality and kindness and great customer service you really went above what was expected

the room was smaller then expected and the bathroom te images looked different

The staff was very courteous and attention to our needs. Check in was at 3:00, the funeral was moved to 4:00, instead of 6:00., our plane landed at 12:55 so I called the hotel and asked about early check in due to the unforseen circumstances we was in. She was quick to tell me to head straight there because she was going to have housekeeping clean a room for us., she then found out there was already a room cleaned and ready for check in., without hesitation she booked that room for us, we went straight to the hotel and was in that room in minutes. We truly appreciate her effort and quick response to our needs. She truly saved us from having to be late to the funeral. That's what I call, going above and beyond for your customers, she's a keeper and asset to your company. We plan on coming back sometime in Oct or Nov, and will for sure be staying here again, thank you, thank you!!

I can't think of one thing we didn't like.

The staff was wonderful. I had my 7 year old son and my 8 month pregnant wife with me. At one point during our stay, one of the elevators needed maintenance, and so they were manually working the one active elevator. My wife was going to take the stairs, but one of the staff said, "Momma ain't taking no stairs," lol. She was very adamant about my pregnant wife not taking the stairs and made sure she was going to get the next ride up. Also, they were just so kind and interactive and especially made my little guy comfortable. That's a plus for me. If my family is happy, I'm a happy man.

Can't think of anything

Property room, staff and location were great.

Parking garage needs improvements. They can’t do anything about the vehicle height situation but if they could create wider spaces with painted lines it would help tremendously. Someone was parked so close to me that I couldn’t get into my vehicle. Luckily my petite wife was able to barely squeeze in and enable us to move the vehicle. I know I’m not the 1st to complain about this nor will I be the last. I most likely won’t consider staying here again ONLY for the parking situation.