The staff and facility are outstanding

If you stay in a room under the restaurant, Floor 7, you can hear the chairs moving above.

We visited the hotel late October and early November 2024. The hotel is located at the Old Quarter. The location is great because there are endless options of restaurants, coffee shops, shopping, money exchange and points of interest around and nearby. The hotel is very clean and well maintained. The beds are very comfortable. Bathrooms are clean with great water pressure and you are provided with everything you would need. Our booking included breakfast. The hotel restaurant is on the 8th floor and we had breakfast there every day. They provide you local and continental breakfast options through an open buffet. The food is really good. They also serve dinner and again their food is quite good. There is a Sky Bar on the 9th floor with beautiful views of the Old Quarter. They have a great selection of cocktails. It was nice sitting there at the end of a tiring day. The Spa is in the basement level of the hotel. It is very calm and relaxing there. And the massage and treatments are really good with reasonable prices. We had 90 minutes of herbal massage and treatments. We have traveled a lot in the region at almost all Indochina countries. Many hotels have similar amenities. The real difference makers are the staff. I have nothing but praise for the staff of JM Marvel. From our first moment to the last they were excellent. They were extremely kind, calm, collected and helpful. They made our time in Hanoi much better with recommendations and suggestions. All the staff of the hotel from front desk to cleaners to kitchen staff to waiters deserve the praise. Our main contact person was Mr Dinh An Ny (known as Ny to us). He helped and guided us a lot in person and through WhatsApp. It was thanks to him we discovered some great local food places and didn't miss any must-see attractions. We took his advice for the day trips to Ninh Binh and Ha Long Bay and things couldn't be better. All in all, a great hotel and wonderful staff. 10/10 would stay again.

The property was nice, the location for the hotel was really good and helpful for joining other activities. The room was nice and clean. Mainly the best thing we loved about the hotel was the behavior of the staffs , I’ve stayed in a lot of hotels but never came across such kind hearted staffs, they tried their best to help us out , this might sound over exaggeration but they were really nice , not only me but my entire family loved their behavior . (The Chia seed drink was very tasty though)

Only wished it to be a bit more spacious but it’s fine otherwise

So the girls and boys were just amazing. At the reception, at the restaurant, they are so, so helpful, sometimes even too worried if everything is ok. Beds are very comfortable, breakfast is freshly made, wide decision from a la carte, and location is just amazing. We did storage a luggage for a day, when we continue our way in the evening, and even take a shower before pick up luggage.

Maybe there is just a small thing, but is a subject to hotel designer. Room doesn't have window so you don't have a chance to refresh room in the morning. And there is airconditioning system, but no recuperation.

Staff were very good and attentive The service was incredible Great location We felt very special and taken care of on our honeymoon. Would stay here again

Walls in the rooms are a bit thin so you can hear anything outside your room, when people come and go

The staff was extremely attentive, and there is a nice restaurant and bar on the upper floors. The beds are very comfortable as are the pillows. Nguyen Thom greeted us initially, showed us options on our room and said she wanted to be certain that we were 100% satisfied throughout our 5 day stay. She worked at the front desk and checked on our experience there and in Hanoi whenever she saw us.

The neighbourhood was good and interesting but the block the hotel is on can be difficult to navigate because it is a relatively narrow street with a lot of traffic on it during the day and motorscooters park all over the sidewalk.

The staff were very accommodating to our needs, and went to great extentto make sure we had a great time in Hanoi. We also arranged a daytrip via the hotel by Jayce to Halong bay, it was an excellent choice. When we checked out, we received a complimentary gift for the hotel, which was a great gesture. The hotal location was great, the breakfast was diverse and international, with a very capable chief. Overall, I would recommend staying here for your next trip.

The check-in process was longer than expected, but this is true for most of the hotels we stayed in during our Vietnam trip.

We had a great stay at JM Marvel. he staff is well trained, polite and extremely helpful. Special mention to Trang Nguyen, and Dave who ensured that our stay was comfortable :) The Hotel is wonderfully located with most places one would want to visit being a quick walk away. There are coffee shops, 24hr supermarkets and eateries in the vicinity. The rooftop restaurant makes some wonderful cocktails and is a great place to get a relaxing dinner. Their Spa was also excellent and I would recommend a massage there for sure!

We were truly touched by the warm hospitality of the hotel staff, especially the front desk agent, Nguyen Thom. She welcomed us like friends with delicious tea and snacks. She was incredibly helpful with travel advice, recommending popular spots and restaurants, providing relevant information, and even assisting with restaurant reservations and our limousine transfer. Besides, bed is cozy, and the hotel is stylish from lobby, rooms, restaurants and skybar. We have many good pictures here. Really love the decoration here. We felt so comfortable during our stay and highly recommend this hotel to others!"

NA

The hotel is set in the old quarter and is conveniently situated for visits to this and the French quarter.The breakfast was very good.The whole hotel is exceptionally clean and most of the staff are more than attentive ..reception staff are so helpful as are the bell boys .. my taxi to the airport was late as it had been given the wrong address by the dispatcher.. this was nothing to do with the hotel but about 4 staff helped me and resolved the situation.. they were truly exceptional and kind ..it’s a great base for exploring Hanoi.

It’s great value for money when there is deal on but the original price would have made it a little overpriced.