Our stay was delightful. The staff was really helpful even long before we arrived in Hanoi. They helped our family book domestic flights to Dien Bien Phu, coordinated the online check-in, and booked the sleeping bus tickets for us for the following day. So well organized! In addition, the room was cleaned everyday and the beds were so comfy. Ms. Huyen made sure that we had everything we needed. We could not have had such a great vacation without their help. It meant a lot to us. This level of attention to detail and customer care is very commendable. We will strongly recommend Lullaby Hanoi Hotel and will stay there again in the future. Thank you so much for being so amazing!

We cannot think of anything negative about this place. ALL positive 100%!

I am a guest in room 401. This hotel provided a perfect experience for my trip to Vietnam. First of all, the location is very good. It is close to everything and you can walk there. Secondly, although the hotel is in the center, it is not noisy and very quiet. I would like to especially mention the hotel's service, which is really great. They are very kind, just like old friends. Every day when I return to the hotel, I can see that they clean the room very clean, which is very important for people who are very tired after a day of playing. I will miss this hotel. I will stay here again next time I come. I strongly recommend it to you. I hope that people who see this comment will also have a wonderful and pleasant trip in Vietnam.

I have no dissatisfaction

We loved absolutely everything about this place. From the person who met us at the airport, to the lovely young man who helped with our bags, to all reception staff, no matter what time of the day we encountered them, they were always friendly, polite, and happy to answer our questions and help us out. The room was spotless, and we appreciated the daily complimentary water and fruit/rice snacks. The beds were unbelievably comfortable and at night it was lovely and quiet outside, so a good sleep was had by all. They recommended, and booked for us, a day trip to Halong Bay and it was just magic. We can't recommend this hotel enough - the location was absolutely perfect (walking distance to absolutely everything), the staff were amazing, and the room was always clean and well presented.

We liked everything

The greatest assets at this hotel are the staff, from the moment you walk through the door, you are greeted with such warmth and professionalism. Every single member of staff were friendly, polite and always smiling. The receptionists were very knowledgeable on the local area and were always on hand to assist us, if required. As soon as we had booked the hotel, we received WhatsApp messages from Huyen to help with transfer from airport to hotel and any excursions we might like to go on. The whole team at the front desk Huyen, Noah, Alex and David were exceptional, as was Hao the bellman and the housekeeping team Mai and Thanh - always service with a smile and nothing was too much trouble. They all made our first stay in Vietnam very special.

There wasn’t really anything not to like. OK it isn’t a five star hotel and it could do with a bit of maintenance in places - for example toilet seat was loose and a shelf in the en-suite was wonky, sometimes there was a bit of a whiff from the drains, but did this spoil our stay, absolutely not.

We stayed here only one night at the beginning of our trip and had a flight out early the next day. Now that I have stayed at a few places in Vietnam, I have to say this bed was one of the comfiest softest beds we slept in. All our other beds were quite firm but this hotel had wonderful comfortable beds. The hotel is only one or two rooms per floor and there are about 6 floors, and it is smaller but we had a wonderful sleep here. The staff was a standout, I had been in contact with them prior to arriving in Vietnam via Whatsapp and they arranged a number of things on my behalf (hair appointments, drivers, etc.) They also checked in with us after we left to make sure we arrived safely in Da Nang and exchanged cash for me right at the hotel for a reasonable exchange rate.

We had a great stay at this hotel, thanks to the outstanding service from the staff. Huyen was especially fantastic - her communication was excellent, always quick to respond on WhatsApp, and she was eager to assist however possible, including helping to organise tours and making sure everything ran smoothly. On our first night, another friendly staff member (whose name we unfortunately didn’t catch) welcomed us warmly and gave us some great local food recommendations, which really set the tone for our stay. One moment that stood out was when our daughter left her sweater in the room after check-out - they kindly offered to deliver it to our next hotel free of charge, which we really appreciated. The location was another highlight, just steps from Train Street, making it super convenient for exploring the area. The rooms were modest but clean and perfect for our needs, as we were mainly out and about and only needed a comfortable place to freshen up and sleep. Overall, a smooth and pleasant stay - we’d definitely return!

We recently stayed here and were truly impressed by the exceptional service provided by the staff. From the moment we arrived, they went above and beyond to ensure our stay was comfortable and hassle-free. The front desk team was incredibly welcoming, efficiently handling my check-in and providing great recommendations for local attractions. Housekeeping kept our room spotless, and the concierge was always available to assist with any requests. Overall, the hospitality exceeded our expectations. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere.

The location is fantastic, between 2 - 5 minutes walk to Train Street depending on one's walking pace. Many eateries a few doors away from the hotel, a delicious bunh cha eatery, banh mi shop, some Vietnamese noodles eateries, many spas, hair salons, cafes, etc. The hotel has a very rustic feel and old world charm. It is very evident the moment one steps inside the lobby. Same goes to the room. Our room is very spacious as it's mean for 3 persons. Well furnished with toiletries, mineral water and the likes. The bed is very comfortable and room is very clean and so is the 🚻. Shower is strong and same goes to the hot water. We were served with a cup of hot tea at the reception, snacks and bananas. Very thoughtful of the staff who are all very friendly and helpful. One of the staff assisted to carry our heavy luggage out to the main road, booked a GrabCar for us and waited until we boarded the car before he return to the hotel. He also assisted to bring our luggage to our room upon check-in too. Though it's just beside a school, the noise did not wake me up from my sleep. I also loved the painting / poster of Long Bien Bridge that was pasted on the wall above the beds.

The 🚻 is a bit cramped. If you sit on the toilet bowl, you're just a mere 3 - 5 inches from touching the wall. A word of caution though. As it's basically quite an old building, the sewerage system may not be able to handle too much toilet tissue being flushed away at one go. It can cause a clog in the toilet bowl. So do need to be careful when using the toilet bowl.

The staff is very nice, wifi is fast, location is very convenient for tourism, inside old quarter and 3 minutes walk to train street.

There is a building in construction, its not super noisy but if you are a light sleeper like me it could be problematic, even with earplugs. The mattress were good but the two single beds who make the big bed has a different height and you can feel it in the middle :/ Also there is no gym or spa, these facilities are located in another hotel that you get access to.

The staff are fantastic here, very welcoming, they looked after us very well all week. Huyen was very helpful and suggested a great massage place, and she booked our transport at the end of the stay. They also have many options for tours in Hanoi and further afield. The room was spacious, and the air con and fridge worked very well. We also enjoyed the balcony with a great view along the street. The location was excellent for us as we wanted to explore the Old Quarter. It was a 2 minute walk to Train Street and a 10 minute walk to Hoan Kiem Lake. There is more than plenty of food and drinks options in the area. The restaurant was closed on site, but breakfast was delivered each morning to our room. The food was delicious. We particularly liked the pho. We were also blown away to receive a birthday cake on my partners birthday. It was a lovely surprise. All in all, an excellent hotel, and we hope to return.