Room, facilities, view. Friendly staff, but not enough for busy times.

We booked a room with a full kitchen so we could take and cook our own food. The shop on the island is barely stocked.. As expected. We did expect the resort to supply salt, pepper and a small supply of oil for cooking...but no. Had to beg it from restaurant. The dishwasher was broken, which they knew but didn't tell us. It took us a day to get a plug for the sink. A dish draining rack would have been good in lieu of dishwasher. Resort built back in days before soundproofing was considered. Guests in room directly above ours sounded like a herd of pacing elephants - take ear plugs.

I had a lovely stay. The staff are amazing - they all need raises for running the place so well and doing all the hard work! They truly are the backbone of the operation and should be appreciated as such.

I would love to see off duty staff members enjoying the facilities - this would let me know they were appreciated and cared for and, as such, in the frame of mind to care for me too. I would love to see some changing facilities/bag storage for people not staying at the hotel. The position of the hotel right off the boat ramp may be confusing for visitors and it would be nice to offer them alternative facilities.

Being able to snorkel right off the beach. Arriving directly at the resort.

Room was a little tired. Some walkways needed to be repaired. Checkout didn’t pick up all charges suggesting various business units aren’t linked in real time. Went to Turtle rehab centre only to find it was closed. Signs at the resort giving live updates would be beneficial.

The restaurant food was lovely but the service wasn’t great, drinks were forgotten and I had to ask for a steak knife for my steak which took a while to get the servers attention. Rooms were not ready when we arrived- we were asked what time we would also I felt they should have been ready. Also 3 pm is a very late time for check- in ! Especially when at 4pm the room still wasn’t ready!! There needs to be an after hrs vending machine for chips, water or soft drinks. Also in the bathrooms female hygiene products vending machine is quite needed!

Locations view etc

All the staff were so friendly and happy , but the manager Dallas was rude, not only to us but others, mo tact and outright rude. And think it's appealing and bizarre that foxy shut at 8-830pm even with a party of 35 people there that they had staying 2 nights ans asked for them to stay open a bit later. Rooms were run down and needed maintenance but deco was great.

Superb location in paradise. The snorkelling was extraordinary. So many different fish, turtles, cuttlefish. Kayaking and stand up paddle boards also available easily. Stinger suits at this time of year but we saw no stingers. The suits were good protection from the sun. A couple of great hikes and the walk to the summit was hard work and needed a lot of water but absolutely worth it and the views are incredible. Amazing sunsets. The facilities are excellent and the restaurant has unbeatable views.

Coffee needs to improve! The food available is expensive and portions too big. The General Store has very little.

The location is phenomenal. It was such a privilege to be able to snorkel in such a beautiful spot.

The accommodation (beach cabin) needs a major refurbishment considering the prices that the resort is charging. The bathroom floor flooded after showers, and it just felt very tired. The food options were pretty limited. I found it strange that the definition of a child (on the menus) changed depending on which meal was being served, and which of the 2 outlets you were at. Would be good to have an a la carte breakfast option for those who don't want a full buffet breakfast.

Location is stunning, most staff very friendly and more than willing to help. The reef, well, that’s what makes the whole experience go from meh to excellent. So many corals, fish, turtles. The layout of the resort is great and the food we ate at the bars and restaurants was very good. Coffee, snacks etc all reasonably priced considering there’s no other option on the island; coffee for example cost the same as on the mainland. If you needed anything for your room, such as clean towels or washing up liquid, this was dealt with efficiently. Full kitchen is indeed a full kitchen and allowed us to store and cook a week’s worth of meals cooked from scratch. All public areas such as bars, seating areas and along the beach are very clean and well maintained. Very relaxing atmosphere; thank you to all the hard working staff who made our break the best one in over 5 years.

Cleaning - the basics are good upon arrival but room then not serviced for 5 days. If attention to detail is your thing, don’t look behind or under things or expect anything to be dusted. Stains on carpets and curtains and furniture showing signs of a lot of wear. Dishwasher was not working upon arrival and not dealt with the entire time we were there. Cockroaches and drain flies - but I imagine this is pretty typical for tropical Queensland. Would have loved some basics to be made available such as salt and pepper and cooking oil, but asking for some sachets from the bar was not a problem.

Great resort on a beautiful island with wonderful tropical forest walks, good snorkeling and perfect views. Comfortable and clean room. Very pleasant and helpful staff. The casual restaurant has good, basic affordable meals.

I think that the use of snorkeling equipment and wetsuits and stinger suits should have been included in the price of the accommodation. It would be great if the general store on the island stocked more basic food staples, such as bread, as it's too expensive to buy prepared meals for breakfast and lunch.

The location! This was a paradise island. The reef was only a few meters from the shore and was teeming with life. The pool was great and necessary given the stinger risk. All accommodation shortcomings are forgiven in light of the fantastic location. But next time I’d book a balcony room.

Our room was at the back of the hotel and was dark and a bit tired. It had large windows but overlooked the metal board walks that provide access to all the rooms on all floors.