Great rate, the staff were friendly and helpful, and their breakfast they have available for the guests have several options to choose from. The rooms were nice and clean and beds were comfy. My teenage Daughter really enjoyed getting In the indoor pool. We will definitely stay here again.

I have no complaints!

First time at a Best Western, staff was very friendly and helpful. Rooms were clean, spacious and comfortable. Key components when traveling, especially with kids. Whole family enjoyed our stay. We stayed one night as it was a spur of the moment trip. But we all said we wanted to book this hotel and room again.

Only 2 things I can come up with I didn't like was we only had one bottle of shampoo and one bottle of conditioner for our family of four. But I am certain we could have asked for more if needed and it would have been given. The parking wasn't too great. Almost all parking spots were taken, parking lot was absolutely packed and full. Found a space all the way at the front by the road and we were all the way at the far back corner. Not enough parking to be able to park close to your own room.

The location is amazing!! The indoor pool is decorated beautifully for Christmas and the rooms are very clean!

They really need more parking

The place was quieter than expected. Usually, people and kids are running around all hours and making noise. On this trip, that did not happen. The place was cleaner than most. There was a good free breakfast. The shower had good water pressure. The location was good and easy to get in and out, however in the evening when we returned, we were lucky to get a parking spot near our room. We watched people having to drop items and people off and go park away from their room and then walk.

The housekeeping was a little bothersome to clean your room unless you put the do not disturb magnet outside your door. We were close to leaving for the day and housekeeping knocked 3 times in 15 minutes to clear our trash. We placed the magnet outside the door for about 10 minutes so they would leave us alone until we walked out.

The room was easy access to the elevator and stairs. Pool view with table and chairs out on the balcony that served many rooms. Drink machines and ice machines were available. The indoor pool was clean and easily accessible. The outdoor pool was the same. Lots of parking spaces to accommodate all the rooms. The free breakfast served 7am to 10am was warm, and I had many choices. The staff is very kind and friendly and has you checked in and out quickly. Restraunts are plenty on the Parkway. Easy-to-use in and out driveway off the Parkway to the hotel. The rates are very reasonable booking early or booking open rooms the same day. The cleanliness of the rooms, pool area, and dining area is well taken care of. I'll be staying here myself and with family when visiting Pigeon Forge.

Most everything was a good experience. The pool was very clean and nice.

The beds were like a brick would be the only thing I did not like about the facility. The person checking us in, well lets just be kind and say he did not have the Tennessee charm that we are a customer too. It is not a good thing that this non welcoming attitude is the very first thing that you come in contact with. It sets the tone in a downer kind of way. If you can assure us that we will have a better greeting next time we would consider coming back. I would say that having someone that greets you with a smile and is accomodating and has a can do attitude would benefit this location immensely. Remember, it is the first point of contact that your valued customer will have an impression that is made.

Staff was awesome our ac went out in our room I went down and let front desk know within a few minutes maintenance was at our room didn’t waste anytime trying to fix it said he wanted to just change it out was entirely to hot to go without so from time of going to front desk to the new ac unit being in and finished wasn’t even 45 minutes they maintenance guy was super friendly and enjoyable to talk to. Location was great pools where clean room where clean and location was great reasonably priced especially we went down on 4th of July weekend for a long weekend. We will definitely be back

Nothing

Great location. Great breakfast. Great staff. Very clean rooms. You can choose your level of maid service.

It looks dated from the outside. The rooms themselves are fine, but I initially was disappointed when we pulled up. The walls are incredibly thin. We stayed Saturday night through Tuesday morning. Saturday night the hotel was packed. The room beside us (which was a connecting room, we just didn’t know the people, ha!) was a family, and it was very loud. I could tell they weren’t being *purposefully* loud, they were just a family living life, so I didn’t call the front desk or anything, but you could hear their conversations and everything. When they left on Sunday the next two nights were quieter, but I could still hear more than I have in other hotels.

The breakfast each morning was very nice. Clean area and the food was good. Nice variety of options. The pool area was nice, beautiful inside pool area. The pool towels were always stocked well, and there was plenty of seating. The rooms were nice. Rooms did provide fridge, microwave, and hair dryer which were all functioning and helpful. The location was INCREDIBLE as it was near everything!! This was helpful as it didnt take long to get to any of the attractions near by. All in all, it was a great experience and I would choose to stay there again and would recommend to others.

The mattresses could use an upgrade, along with the shampoo and soap, neither of which provided any lather so you couldnt tell if you were clean. The pool and hottub (indoor) need a good scrubbing. The amount of chlorine in the water burned your eyes just being in the room.

Staff is very friendly . Property is beyond clean . Rooms are comfy

Did have an issue with housekeeping. We asked for daily housekeeping during our week stay and there was a couple days we left around 9-9:30 am for the day and arrived back to nothing being done in our room 😞 there was a gal one day who apologized and called the person I’m assuming was in charge of our room and told her she never did it and instead this gal asked us if we wanted it clean I told her it was ok I would do it but if we could just exchange out the dirty towels and our garbage cans in the room and bathroom. She was so polite and kept apologizing and kept telling her it was ok no worries.